Honeywell HomMed Genesis Programming And Troubleshooting Manual Download Page 21

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GENESIS

DM MONITOR

Programming/Troubleshooting Guide

P4520EN.04 07/14/2010

VFD Display

Meaning

Possible Cause

Resolution/Action

301

MODEM_HARDWARE

Modem failure

Call Honeywell HomMed.

302 MODEM_TIMEOUT

No answer after successful
dial

Modem dialing wrong number

Program correct phone number.

303

No communications found
check the modem connection

or plug in the GPRS antenna

No dial tone

Modem not connected

Line is in use

Connect monitor modem to
analog phone line.

Instruct patient not to use phone
during monitoring session.

304 MODEM_CONNECT

Modem failed to connect (no

modem on other end)

Modem dialing wrong number

Phone has 800/900 block

Program correct phone number.

(Refer to Programming section in
your Sentry or Genesis
Monitoring System Clinician

Guide.)

Check for block by dialing 1-800-
679-2778. If you do not hear a

sound similar to a fax, the patient
has an 800/900 block on the

phone line. Either set the monitor
to Page Only, or explain that the
patient will need to remove the

block to allow the monitor to
send data by modem.

305

MODEM_BAUD_RATE

Baud rate lock failed

If using remote gateway
transmission method, ensure the

number is correct and the
remote gateway host is properly

configured.

If problem persists, call
Honeywell HomMed.

311

Modem Logon

Skytel logon not accepted

If problem persists, call
Honeywell HomMed.

312

Modem Disconnect

Skytel forced disconnect

If problem persists, call
Honeywell HomMed

313

Modem Go Ahead

Skytel go ahead not received

If problem persists, call
Honeywell HomMed.

314

Modem Acknowledge

Skytel packet reception not
acknowledged

If problem persists, call
Honeywell HomMed.

315

Modem Rule Violation

Skytel system rule violation

If problem persists, call

Honeywell HomMed.

316

Modem Logoff

Skytel premature logoff
initiated

If problem persists, call
Honeywell HomMed.

320

PAGER_COMM

Pager self test failure

Call Honeywell HomMed.

321

PAGER_OUT_OF_RANGE

Pager is out of range

No pager coverage in the area

Set Transmit Mode to Modem.

322

PAGER_ERR_HARDWARE

Pager failure

Call Honeywell HomMed.

323 PAGER_ERR_TIMEOUT

TX took too long (>15

minutes)

Set Transmit Mode to Modem,

and retake vitals.

If problem persists, call
Honeywell HomMed.

Summary of Contents for HomMed Genesis

Page 1: ...oneywell HomMed Customer Service Toll free 888 353 5404 Phone 262 252 5840 Fax 262 252 6105 Honeywell HomMed Corporate Offices Honeywell HomMed 3400 Intertech Drive Suite 200 Brookfield WI 53045 Phone 262 783 5440 Fax 262 252 6105 Copyright 2010 Honeywell HomMed All rights reserved ...

Page 2: ...mer Service will make every attempt to resolve the issue over the phone Special Conventions The following table lists the conventions used in this guide This convention Identifies Function font Keys that you press on the keyboard sign between key names Keys that you press simultaneously START YES Courier font Text that displays in the monitor display Italics Menu names publication titles or refere...

Page 3: ... 4 Gray MANUAL key Gray MANUAL key enters Manual Mode Exits a menu in Setup Mode 5 Weight Display Displays weight from attached scale in pounds or kilograms as configured 6 Blue RETEST key Blue RETEST key starts an unscheduled monitoring session Selects a menu option in Setup Mode 7 Black NO key Black NO key records a no answer DOWN scroll key in Setup Mode 8 White YES key White YES key records a ...

Page 4: ...duling options OFF Every day Su Mo Tu We Th Fr Sa Any combination of days _ _ Mo _ _ We _ _ Fr _ _ Every time Su Only once per day S If you choose one time per day day marked with an asterisk M the monitor collects the scheduled data during the first monitoring session whether initiated by a report time or by pressing RETEST Once the scheduled data is collected the monitor will not collect it agai...

Page 5: ...GENESISTM DM MONITOR Programming Troubleshooting Guide P4520EN 04 07 14 2010 5 Programming menu chart The programming menu chart below illustrates the location of each of the monitor menus ...

Page 6: ...ing your inhalers more than usual Increased need for inhalers signals n a change in condition Use inhalers AS PRESCRIBED If difficult to breathe chest tight or in pain or sudden cough that continues Contact your CARE PROVIDER 04 Did you need extra pillows to sleep comfortably last night Using extra pillows to sleep may n signal change Use oxygen inhalers AS PRESCRIBED Contact your CARE PROVIDER EX...

Page 7: ...aving any headaches 15 Have your ankles been swollen more than usual Ankle swelling caused by What you eat medicines you take Elevate legs Limit salt IF ORDERED Call CARE PROVIDER Feet or legs more swollen 16 Are you having any difficulty standing or walking Difficulty standing or walking At risk for falls Learn cause what to do Discuss with Care Provider 17 Have you been having any new numbness o...

Page 8: ...g difficulty taking care of your wound 33 Have your hands or face been more swollen in the last day 34 Has there been any protein in your urine in the last day 35 Do you have severe heartburn today 36 Have you noticed a decrease in your baby s movement today 37 Have you had any blurred vision today 38 Have there been any changes in the medication you are taking 39 Are you having difficulty followi...

Page 9: ...ing your activities may signal a change in your medical condition If you are unable to resume normal activities have difficulty breathing or suddenly develop a new cough contact your health care provider 54 Are you having difficulty taking any of your medications same as Question Number 8 Difficulty taking medications taking medications at irregular times or not taking medications consistently may...

Page 10: ...uld be discussed with your health care provider 60 Have you developed a cough same as Question Number 28 A newly developed cough may signal a change in your medical condition If your cough is unrelieved with prescribed medication or if you develop difficulty breathing contact your health care provider 61 Have you had a fall in the last day same as Question Number 31 Falls can be a major cause of i...

Page 11: ...a meeting this week 112 Remember your grandchildren are coming over this week have fun 113 Please remember to change your dressing today 114 Please remember to keep feet and legs elevated while sitting 115 Please remember to eat foods low in Sodium 116 Please remember to wear your oxygen as prescribed 117 Please remember to use your nebulizer as prescribed 118 Please remember to do your exercises ...

Page 12: ...early every day during your sleep 7 Has anyone noticed that you quit breathing during sleep 3 4 times a week 8 Do you feel tired or fatigued today after your sleep 9 Do you feel tired fatigued or not up to par during your wake time nearly every day 10 Do you feel tired fatigued or not up to par during your wake time 3 4 times a week 11 Do you nod off or fall asleep while driving a car nearly every...

Page 13: ... the wall jack 2 Insert duplex jack 3 Plug caller ID box phone cord into duplex jack 4 Plug the monitor phone cord into duplex jack Patient already has a duplex jack in the jack outlet Replace with triplex jack 1 Remove duplex jack and insert triplex jack 2 Plug patient s equipment into two of the jack outlets and use third outlet for the monitor Have two short phone cords but need a longer cord U...

Page 14: ...urface 4 Reattach the scale cable to the scale 5 Reboot the monitor Scale does not zero properly monitor displays dashes instead of 0 0 If scale still does not zero it must be recalibrated Call Honeywell HomMed Customer Service Patient decompensates easily after obtaining weight The oximeter obtains an SpO2 reading in either 8 beats or 8 seconds The reading is taken again if it is out of range on ...

Page 15: ...rrectly positioned Poor patient perfusion Fingernail polish or false nails are interfering with sensor light Defective sensor or cable 1 Plug oximeter into plug receptacle and make sure it firmly latches into place 2 Instruct the patient on proper placement 3 Reposition sensor on patient 4 Have patient remove finger nail polish or false nails 5 Replace finger sensor Heart rate is very low or does ...

Page 16: ...gramming the monitor Verify that the cable is firmly connected to the monitor as well as the device No data transferred from device to monitor Monitor does not have a port programmed for the device Assign a com port to the device using the Option menu Communication errors between device and monitor Noise Cable problems Place the monitor so that it is not on near an electrical device such as a TV o...

Page 17: ... voice communications over a network such as the Internet or other packet switched networks Other terms frequently encountered and synonymous with VOIP include but are not limited to IP telephony Internet telephony voice over broadband VoBB broadband telephony and broadband phone Internet telephony refers to communications services voice facsimile and or voice messaging applications that are trans...

Page 18: ... numbers Verify that Transmit Mode is programmed correctly for your area If you do not know the correct mode contact Customer Service Monitor collected the vitals but did not transmit Wall jack does not work Faulty duplex jack Monitor serial number does not match unit label Monitor must dial a prefix for an outside line Facility has digital line Test wall jack with a phone Use a new duplex jack Go...

Page 19: ... SCALE_NOT_ CONFIGURED Scale not configured or configuration not sensed Scale not configured through the Setup Wizard but is turned ON in the Menu Settings Re boot re set the system first power OFF both the Scale and the DM Monitor next power ON the DM monitor first then the Scale 210 NIBP_TIMEOUT User timeout NIBP Patient noncompliance Retrain for patient 211 NIBP_COMM Lost communication with NIB...

Page 20: ...rror Call Honeywell HomMed 244 TEMP_RECOVERABLE Temperature error Probe not positioned properly Retrain the patient 245 TEMP_NO_PROBE Temperature probe disconnected Connect the probe Verify all connections secure 246 TEMP_HI_AMBIENT Temperature probe too warm Operating range 84 to 108 F 28 9 to 42 2 C 247 TEMP_LO_AMBIENT Temperature probe too cold Operating range 84 to 108 F 28 9 to 42 2 C 250 IDC...

Page 21: ...ove the block to allow the monitor to send data by modem 305 MODEM_BAUD_RATE Baud rate lock failed If using remote gateway transmission method ensure the number is correct and the remote gateway host is properly configured If problem persists call Honeywell HomMed 311 Modem Logon Skytel logon not accepted If problem persists call Honeywell HomMed 312 Modem Disconnect Skytel forced disconnect If pr...

Page 22: ...e 412 GLUCO_OFF Glucose meter not enabled In Options menu set appropriate glucose meter to On 413 WRONG_GLUCO ID Card and monitor setup gluco type mismatch Program the card or the monitor for the correct glucose meter 420 SPIRO_TIMEOUT User timeout spirometer Patient noncompliance Retrain the patient 421 SPIRO_COMM Spirometer disconnected Spirometer cable not connected Loose connection Connect the...

Page 23: ...ists call Honeywell HomMed 603 Call Customer Service User name or password was incorrect The monitor has not been activated with the ISP by Honeywell HomMed staff The ISP configuration has been modified and is no longer correct Internal and external serial number do not match If problem persists call Honeywell HomMed 604 Call Customer Service Failed communications with modem If problem persists ca...

Page 24: ... properly DSL is not configured properly The ISP is not properly accepting calls Verify the ISP1 Phone and ISP2 Phone number are configured properly in the ISP Settings menu If problem persists call Honeywell HomMed 612 ISP Login Failed Failed to log into the ISP The phone number is not configured properly The ISP is not properly accepting calls Verify the ISP1 Phone and ISP2 Phone number are conf...

Page 25: ...dia card 915 DISK_ERROR_CHANGED_CARD SmartMedia failure card swapped Reboot the unit if problem persists call Honeywell HomMed 916 DISK_ERROR_CARD_FAILURE SmartMedia failure card failure Replace SmartMedia card if problem persists call Honeywell HomMed 930 PHOTOCARD TIMEOUT No response card removed or defective Card removed before monitor could download images Defective card Retrain the patient Us...

Page 26: ...r Resources Genesis DM User Guide Honeywell HomMed LLC 2009 Genesis DM Monitor Quick Setup Guide Honeywell HomMed 2007 LifeStream User Guide Honeywell HomMed 2009 For more information about Honeywell HomMed authorized peripheral devices refer to the appropriate manufacturer s material ...

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