HME 6700HD, Installation Instructions Manual

Page: 60 / 68

TR
OUBLESHOO
TING
53
PROBLEM PROBABLE CAUSE SOLUTION
No tone or sound in headset when
vehicle drives up to menu board.
Base may have fallen off the
network.
Verify the NDP check mark is
shown on the base’s Main Status
screen.
Check network connections.
Call HME.*
Power interruption has
unbalanced detecting circuit. Call HME.*
Headset has intermittent sound.
Low battery. Replace battery.
Defective headset cable. Use another headset. Call HME.*
Headset is not disconnected after
the order has been completed.
Headset button B not
pressed and released to close
channel.
Press the
B button
to disconnect
the headset.
Headset failure.
Try another headset.
If headset still does not become
silent after all customers have
been served, call HME.*
Battery Charger not working. Charger not plugged in.
Plug in Battery Charger.
If still not working, call HME.*
Registration of headset failed.
“Registration failed” message
heard in headset. Lights stay red.
Base station power not
on. Headset B button not
pushed when powering up.
You’re standing too close to
the base station.
A base registration button
was not pushed.
Power on the base station.
Repeat registration procedure.
Stand at least 10 feet away from
the base station when trying to
register headsets.
Call HME.*
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
In the event of an electrical power outage —
Such as from a lightning storm or power generator failure, if you experience problems
with your HME equipment after the electricity comes on again, unplug the AC power
adapters from their electrical outlets and wait 15 seconds, then plug them back in.
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