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HME 6700HD, Installation Instructions Manual

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HME 6700HD Installation Instructions Manual Download Page 37

EQUIPMENT INST

ALLA

TION

30

9.  Click on 

Installer Settings

, enter password:

112462

 and click on 

Continue

.

10. Click on 

Start

 to run the 

Learn

. The Bridge will learn the bases, routers and console within 

seconds.

11.  Verify the 

Learn

 was successful by clicking on the Sys6700 link. All devices should have 

“

Online

” displayed under “

Connection Status

” if the Learn was successful.

 

 

NOTE:

 If all expected devices do not appear, power off the Bridge and disconnect the RS485 

connection. Verify that the RS485 devices have the correct address, and double check all 

RS485 wiring.

Sections

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Summary of Contents for 6700HD

Page 1: ...SYS6700HD Drive Up Communication System Installation Instructions HME 400G754 Rev D 4 26 17...

Page 2: ......

Page 3: ...eadset using Infor POS Software 32 5 9 Optional Vehicle Detector Installation in Drive Thru Lane 33 6 SYS6700 BRIDGE INTERFACE 34 6 1 SYS6700 Status 34 6 2 Priority Queue 35 6 3 Controller Events 35 6...

Page 4: ...re 8 Holes on back of Router for mounting the unit on the wall 16 Figure 9 Router DIP switch 17 Figure 10 Mounting the Remote Display Unit 18 Figure 11 Remote Display DIP switch 19 Figure 12 Position...

Page 5: ...by HM Electronics Inc could void the user s authority to operate this equipment The antenna s used for the base transmitter must be installed to provide a separation distance of at least 7 87 inches...

Page 6: ...ive volume levels Turn on the all in one headset and check the volume prior to use The audio volume may be adjusted by using the up down arrow buttons on the all in one headset Prolonged use at excess...

Page 7: ......

Page 8: ...nu board or Speaker Post consists of a Microphone to hear the customer talk and a Speaker so the customer can listen When your Base Station is configured in Full Duplex mode the Microphone and Speaker...

Page 9: ...kers microphones must be connected via cables to Routers inside the building Cables may already be in place but may need to be pulled in some cases A vehicle detector may need to be installed in a dri...

Page 10: ...Lights The battery status lights indicate the charging status as shown on the battery status guide at the bottom of the battery charger front panel A YELLOW LIGHT stays on steady next to each charging...

Page 11: ...ical equipment can cause headset interference when the system is active such as static hum crackling buzzing and zip sounds Interference caused by electrical faults in lighting systems might not be no...

Page 12: ...European standard is known as EN 300 328 Radio Frequency Interference caused by Wi Fi routers and Access Points Most Wi Fi access points allow the administrator to set the channel and bandwidth for th...

Page 13: ...the broadcast range If you know that the Wi Fi access point is set to Wi Fi channel 11 then you should set the base station to operate in Low band so the base avoids the Wi Fi channel 11 frequency ra...

Page 14: ...d sync to the Master Take the Master Base out of Registration mode to return it to normal operation 1 Disable Aux Sync 2 Disable the Adaptive Freq AFH option 3 Press BACK to apply and save any changes...

Page 15: ...time out The Aux Base will stay in this mode until it finds a Master Base or is canceled manually Once all Aux Bases are in REGISTER AUX BASE mode move on to the next step of putting the Master Base...

Page 16: ...rn the Master back to Register Multi mode and continue until all Aux Bases have been successfully synced 4 When an Aux base successfully registered to the Master Base the MAIN STATUS screen will appea...

Page 17: ...s the speakers and microphones must use separate cables or audio feedback will occur Never run high voltage cables in the same conduit with audio or loop cables The recommended HME audio cable contain...

Page 18: ...EQUIPMENT INSTALLATION 11 Figure 3 Typical equipment locations Sections 1 2 3 4 5 6 7 8 9 10 11 12...

Page 19: ...tration 5 2 Register Headsets to Base Stations Register one headset at a time at least one to each base station one at a time With the labels provided label the headset with its registered base number...

Page 20: ...tton repeatedly until you return to the MAIN MENU or MAIN STATUS display 5 2 1 Clear Headset Registration On the HEADSET REGISTRATION display pressing the Clear inactive button will unregister only he...

Page 21: ...ion The base stations should be located where if you stand with your back to the wall you can see most of the work area where the headsets will be used The number of walls between the base stations an...

Page 22: ...nto the holes 4 Drive the four enclosed screws into the anchors leaving the screw heads 1 8 inch away from the wall 5 Mount the base station on the wall by placing the four screw holes in the back of...

Page 23: ...late 2 Remove the template from the wall and drill four 3 16 holes in the wall at the marked spots 3 Insert the four enclosed screw anchors into the holes 4 Insert the four enclosed screws through the...

Page 24: ...ons S2 switch 8 is used for diagnostics R18 is for queue tone volume of the ceiling speaker R21 is for the ring back tone volume for the stalls and menus outside when switch 8 is set to ON S2 Switch S...

Page 25: ...want to mount the unit over the cable hole you can drill a hole in one of the sides of the display enclosure Hold the display enclosure against the wall so the hole in the center of the enclosure is...

Page 26: ...t time OFF Monitor Base Station connection status 4 Both ON RS485 Termination ON Both OFF RS485 Termination OFF 5 6 NOT USED 7 NOT USED 8 NOT USED Reserved for Development S1 switches 1 and 2 are used...

Page 27: ...ottom of the counter top bracket Figure 11 2 Hold the bracket against the wall at the desired mounting location and mark the wall through the holes numbered 5 and 6 Figure 11 3 Remove the bracket from...

Page 28: ...OFF OFF ON ON OFF OFF ON ON 3 OFF ON OFF ON OFF ON OFF ON 4 NOT USED 5 NOT USED 6 7 OFF RS485 bias OFF ON RS485 bias OFF 8 OFF Normal ON Diagnostic ON S1 switches 1 through 3 are used to set the Conso...

Page 29: ...utlet Be certain to use the power adapter that was packaged with the HME Bridge Other power adapters may damage the device Figure 15 HME 6700HD Bridge Front View Figure 16 6700HD Bridge mounting and c...

Page 30: ...EQUIPMENT INSTALLATION 23 5 7 2 Console Installation Figure 17 HME 6700HD Bridge wiring diagram Sections 1 2 3 4 5 6 7 8 9 10 11 12...

Page 31: ...rivers to your PC The drivers must be downloaded from the HME Knowledge Base Here s what you ll need Laptop Ethernet cable 9 12 feet to connect the Laptop to the bridge switch USB to Mini USB cable 9...

Page 32: ...cate of the directory accessed in Step 2 5 To install the drivers click Next and confirm the installation on any screens that follow NOTE If you see the Program Compatibility dialog asking if the driv...

Page 33: ...ce connected open a browser and enter the address 192 168 7 2 If the drivers were installed correctly you will be connected to the Bridge website NOTE Only Google Chrome and Firefox browsers are suppo...

Page 34: ...he same network switch connecting the Sonic Bridge and base stations 4 Configure the laptop IP address to communicate with the Sonic Bridge The recommended address that should be used for the laptop i...

Page 35: ...ch base status screen and wait for NDP to change from to and then continue to power up the next base Examples displayed below Base 1 powered on and connected a If you re connected to the Bridge via US...

Page 36: ...l be no visible indication that the process is completed but a two minute wait should suffice 7 Check the NDP status setting on the Base s MAIN STATUS display to confirm that the Bridge is talking to...

Page 37: ...seconds 11 Verify the Learn was successful by clicking on the Sys6700 link All devices should have Online displayed under Connection Status if the Learn was successful NOTE If all expected devices do...

Page 38: ...he pull down to select a Repeat Interval number in seconds The range is 1 to 60 seconds Click SAVE NOTE To turn alert tones off set Excess in Queue to 0 Excess in Queue alert tones must be set from 1...

Page 39: ...d to view the Main POS screen 2 Select the Assign Base Station or Deassign Base Station button to view the Audio Controller screen 3 From the Audio Controller screen select a Base Station to view a li...

Page 40: ...the wires 1 Route a cable from the vehicle detector to the Bridge 2 Remove 4 inches of outer insulation from the end of the cable at the Bridge and strip approximately inch of insulation from each of...

Page 41: ...cted to the system Base Mode This column displays the current Base Stations status If a Base is in NORMAL mode it can answer both the Stalls and the Drive thru If Base Mode displays DT Only then that...

Page 42: ...sited by the cars in queue is displayed 6 3 Controller Events Event Defines the action performed by the controller Power Up Shut Down Learn and System Default Time Provides the exact time the controll...

Page 43: ...ridge is or isn t currently configured in DHCP NOTE DHCP is not normally used Do not enable without direction from HME technical support IP Address Displays the Bridge s current IP address Subnet Disp...

Page 44: ...d into the Bridge A Store Brand is required for successful Bridge registration to the HME Cloud Email Address The Email address programmed into the Bridge is displayed An email address is required for...

Page 45: ...DHCP is disabled NOTE DHCP is not normally used Do not enable without direction form HME technical support IP Address This setting is used to set the Bridge s Static IP address Subnet This setting is...

Page 46: ...in the ceiling speaker Repeat Interval sec This setting determines how often the Excess in Queue warning tone will be repeated 6 7 2 Time Information NOTE Any changes to these settings require that y...

Page 47: ...t Set the correct port used by the POS system By default the port should be set to 8020 unless otherwise specified by the POS requirements for a particular store 6 8 5 Base Discovery Network Scan Broa...

Page 48: ...device a failed base that needs to be replaced to be erased from CIB Application memory so a new base or other device can be discovered NOTE Deleting any displayed device requires that you power down...

Page 49: ...hear inbound Stall audio through the base station s ceiling speaker The outbound audio will not be heard The default setting is off Select on to enable it 7 4 Base Address For stores with more than o...

Page 50: ...the Remote Display shows 1 Press and release the A1 or A2 button on the headset Verify Stall 1 is heard in the headset followed by inbound audio from Stall 1 On Console verify WAITING 0 on the first...

Page 51: ...se the A1 or A2 button on the Belt Pac Verify the Drive Thru tone followed by inbound audio from the Drive Thru is heard in the headset Verify DRIVE THRU CONNECTED on line two of the Console display V...

Page 52: ...Sixteen channel select and mode switches One 8 position DIP switch Indicators Three green LED s and one 2 line LCD for customer status Connectors One 5 pin terminal block Dimensions 7 12 H x 5 W x 4...

Page 53: ...e 1 J4 1 Microphone 1 J4 2 Microphone 2 J4 3 Ground J4 4 12VDC J4 5 Not used J4 6 Negative vehicle detect input J4 7 Vehicle detector power 12V J4 8 Not used J4 9 Outside speaker J4 10 Outside speaker...

Page 54: ...n 1 Call switch signal P20 5 Location 1 Call switch ground P21 1 Location 2 Speaker Mic P21 2 Location 2 Speaker Mic P21 3 Location 2 12 VDC for call switch light P21 4 Location 2 Call switch signal P...

Page 55: ...ion 12 Speaker Mic P31 3 Location 12 12 VDC for call switch light P31 4 Location 12 Call switch signal P31 5 Location 12 Call switch ground P32 1 Location 13 Speaker Mic P32 2 Location 13 Speaker Mic...

Page 56: ...13 Base station speaker mic for half duplex connector P9 1 P13 1 Base 1 speaker mic P9 2 P13 2 Base 1 speaker mic P9 3 P13 3 Base 2 speaker mic P9 4 P13 4 Base 2 speaker mic P9 5 P13 5 Base 3 speaker...

Page 57: ...sitive data J2 3 RMT Negative data J2 4 Ground J2 5 Shield Switch board J1 LCD display connector J1 1 Row 1 J1 2 Row 2 J1 3 Row 3 J1 4 Row 4 J1 5 Column 1 J1 6 Column 2 J1 7 Column 3 J1 8 Column 4 10...

Page 58: ...he Drive Thru customer listen for the headset to become quiet when the vehicle pulls away Set the Base Station in the Drive Thru Only mode to allow connections to the Drive Thru lane only When pushing...

Page 59: ...2 or B is pressed Headset is not registered to a preferred base Look at each base as you press the registration button to determine which base displays A1 A2 etc Dead or weak battery Replace battery H...

Page 60: ...ved call HME Battery Charger not working Charger not plugged in Plug in Battery Charger If still not working call HME Registration of headset failed Registration failed message heard in headset Lights...

Page 61: ...rophone Wiring in Half Duplex Systems Page 58 Figure 21 Wiring Diagram for Base to Router Speaker and Microphone Wiring in Full Duplex Systems Page 59 Figure 22 Wiring Diagram for Speakers Microphones...

Page 62: ...SYSTEM 6700HD BLOCK DIAGRAM Figure 18 System 6700HD Block Diagram 55...

Page 63: ...Figure 19 RS485 Digital Communications Link RS485 DIGITAL COMMUNICATION LINK 56 56...

Page 64: ...Figure 20 Base to Router Speaker and Microphone Wiring in Half Duplex Systems BASE TO ROUTER SPEAKER MICROPHONE WIRING IN HALF DUPLEX SYSTEMS 57 57...

Page 65: ...Figure 21 Base to Router Speaker and Microphone Wiring in Full Duplex Systems BASE TO ROUTER SPEAKER MICROPHONE WIRING IN FULL DUPLEX SYSTEMS 58 58...

Page 66: ...Figure 22 Speakers Microphone and Call Buttons in Drive Up Stalls SPEAKERS MICROPHONES CALL BUTTONS IN DRIVE UP STALLS 59 59...

Page 67: ...Figure 23 Speaker Microphone and Vehicle Detector in Drive Thru Lane SPEAKER MICROPHONE VEHICLE DETECTOR IN DRIVE THRU LANE 60 60...

Page 68: ...Figure 24 Power Supplies WIRING DIAGRAM FOR POWER SUPPLIES 61 61...

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