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Hitachi DS240, Service Manual

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Hitachi DS240 Service Manual Download Page 172

T

ROUBLESHOOTING

S

ERVER

 B

OOT

 I

SSUE

 T

OPICS

7-3

If the problem occurs even after removing the 

nonessential

 components, the problem 

has to be with the server board, power supply, memory, or processor.

Defective Components

Defective components, especially processor and memory, can cause system boot issues.

Swap the memory modules with known good memory. Verify correct operation of
the suspected memory in a known working system.

Swap the processor with a known good processor. Verify correct operation of the
suspected processor in a known working system.

System does not boot after Configuration Changes

Hardware Changes

If the system does not boot after making changes to hardware or adding new 
components, verify that the component installed is compatible with the server.

Software Changes

If you recently installed new software or new device drivers:

Try booting into Safe Mode and uninstall the new software or driver. If you can now 
boot normally, there may be a compatibility issue between the new software or 
driver and some component in your system. Contact the software manufacturer for 
assistance

BIOS Changes

Changes to some advanced BIOS settings can cause boot issues. Changes to Advanced 
BIOS settings should only be made by experienced users.

If the BIOS Setup Utility is accessible by pressing F2 during boot, reset the BIOS to factory 
defaults by pressing F9. Save and exit the BIOS Setup

.

If you cannot access the BIOS Setup Utility, clear the CMOS by performing the following 
steps: 

1.

Power down the server. Do not unplug the power cord.

2.

Open the server chassis

.

 

Summary of Contents for DS240

Page 1: ... Advanced Server DS240 including hardware descriptions installation instructions BIOS setup utility descriptions configuration guidelines for connectors and jumpers and basic troubleshooting instructions FE 97HAS007 00 May 2018 Hitachi Advanced Server DS240 Service Guide ...

Page 2: ...aws Notice on Export Controls The technical data and technology inherent in this Document may be subject to U S export control laws including the U S Export Administration Act and its associated regulations and may be subject to export or import regulations in other countries Reader agrees to comply strictly with all such regulations and acknowledges that Reader has the responsibility to obtain li...

Page 3: ...5 Storage Drive System 1 8 2 5 Storage Drive Tray Overview 1 10 Front Control Panel and LEDs 1 11 Power Sub System 1 11 Back View 1 12 Mainboard Sled 1 12 General SKU 1 13 GPU SKU 1 14 Back I O Ports 1 14 Cooling Sub System 1 15 Enabling the Intel VMD technology 1 16 Spanning RAID data volumes across VMD domains 1 18 Enabling Platform Trusted Technology PTT 1 20 TPM configuration settings 1 21 Ins...

Page 4: ... Sled 2 11 Mainboard Sled Overview 2 11 Removing a Mainboard Sled 2 11 Installing a Mainboard Sled 2 13 PCIe Expansion Cards 2 14 PCIe Slots View 2 14 Removing a PCIe Riser Assembly 2 14 Installing a PCIe Riser Assembly 2 17 Removing a PCIe Card 2 18 Installing a PCIe Card 2 19 SAS Mezzanine Card Assembly 2 21 Removing the SAS Mezzanine Card Assembly 2 21 Installing the SAS Mezzanine Card Assembly...

Page 5: ...l SKU 2 32 Processor 2 34 Processor Mapping 2 34 Processor Component Identification 2 35 Installing a Processor 2 36 Removing a Processor 2 42 Memory Modules 2 45 General Guidelines 2 45 Memory Population Support 2 45 Removing a Memory Module 2 46 Installing a Memory Module 2 47 Lithium Battery 2 49 Removing a Lithium Battery 2 49 Installing a Lithium Battery 2 50 Bezel 2 51 Removing a Bezel 2 51 ...

Page 6: ...nt Screen 4 8 Security Screen 4 10 Boot Options Screen 4 11 Exit Screen 4 12 Loading BIOS Defaults 4 14 BIOS Update Utility 4 16 BIOS Update Utility 4 16 ME Region Update 4 16 BIOS Setting Utility 4 16 BIOS Revision 4 17 Clear CMOS 4 17 Clear Password 4 18 Firmware Update Instructions 4 18 Out of band Offline update via YAFUFLASH tool 4 19 Out of band Offline update via BMC WebUI 4 20 In band Onli...

Page 7: ...oint 4 29 ACPI ASL Checkpoints 4 34 Extra Checkpoint Ranges 4 34 BMC Server Management Software 5 1 Server System Overview 5 1 BMC Key Features and Functions 5 1 Power System 5 1 Front Panel User Interface 5 2 Power Button 5 2 Reset Button 5 2 ID Button 5 2 LEDs 5 2 LAN Interface 5 2 Session and User 5 3 RMCP 5 3 Session Support 5 3 Virtual LAN 5 3 NMI 5 4 Serial Over LAN 5 4 DHCP 5 4 Time Sync 5 ...

Page 8: ... 5 6 Out of band Offline update via BMC WebUI 5 7 In band Online update via YAFUFLASH tool 5 8 SMASH 5 10 System Level Commands 5 11 BMC Information 5 16 Web Graphical User Interface GUI 5 18 Using the Web GUI 5 18 Login 5 18 Quick Button and Logged in User 5 20 User Information 5 20 Four Quick Buttons 5 21 Connectors and Jumpers Connectors and Jumpers 6 1 Mainboard 6 1 Connectors 6 1 Jumpers 6 2 ...

Page 9: ...eshooting Troubleshooting 7 1 Server Boot Issue Topics 7 1 System does not Boot after Initial Installation 7 1 System does not boot after Configuration Changes 7 3 Installation Problems 7 4 Troubleshooting External Connections 7 4 ...

Page 10: ...ions and the names of the folders menus programs and files Enter type face denotes keyboard keys WARNING Warning information appears before the text it references and should not be ignored as the content may prevent damage to the device CAUTION CAUTIONS APPEAR BEFORE THE TEXT IT REFERENCES SIMILAR TO NOTES AND WARNINGS CAUTIONS HOWEVER APPEAR IN CAPITAL LETTERS AND CONTAIN VITAL HEALTH AND SAFETY ...

Page 11: ...rviced only by technically qualified persons You must adhere to the guidelines in this guide and the assembly instructions in related chapters to ensure and maintain compliance with existing product certifications and approvals Use only the described regulated components specified in this guide Use of other products components will void the UL Listing and other regulatory approvals of the product ...

Page 12: ...uppressor and disconnect telecommunication lines to your modem during an electrical storm Provided with a properly grounded wall outlet Provided with sufficient space to access the power system because they serve as the product s main power disconnect Provided with either two independent DC power system or two independent phases from a single power system The enclosure is designed to carry only th...

Page 13: ...EPARATE THE SYS TEM FROM THE POWER SOURCE CAUTION TO AVOID RISK OF ELECTRIC SHOCK DISCONNECT ALL CABLING FROM THE SYSTEM AND REMOVE THE SYSTEM FROM THE RACK CAUTION TO AVOID PERSONAL INJURY OR PROPERTY DAMAGE THE FOLLOWING SAFETY INSTRUCTIONS APPLY WHENEVER ACCESSING THE INSIDE OF THE PRODUCT Disconnect from the power source by removing the system from the rack Disconnect all cabling running into ...

Page 14: ...ent If installed in a closed or multi unit rack assembly the oper ating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufac turer Reduced Air Flow Installation of the equipment in a rack should be such that the a...

Page 15: ...other resource as a reference pay close attention to the safety instructions Adhere to the assembly instructions in this manual to ensure and maintain compliance with existing product certifications and approvals Use only the described regulated components spec CAUTION ESD CAN DAMAGE DRIVES BOARDS AND OTHER PARTS WE RECOMMEND THAT YOU PERFORM ALL PROCEDURES AT AN ESD WORKSTATION IF ONE IS NOT AVAI...

Page 16: ...s carefully They can be extremely sensi tive to electrostatic discharge ESD Hold boards only by their edges After removing a board from its protective wrapper or from the server place the board component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Installing or removing jumpers A jumper is a small pl...

Page 17: ...e recommend you plug your system into a surge suppressor and disconnect telecommunication lines to your modem during an electrical storm Provided with a properly grounded wall outlet Provided with sufficient space to access the power system because they serve as the product s main power disconnect WARNING The system is safety certified as rack mounted equipment for use in a server room or computer...

Page 18: ...ure BIOS update utility server management checkpoints and error handling found in the sys tem Chapter 5 BMC This section provides information and key features of BMC Baseboard Manage ment Controller Chapter 6 Connectors and Jumpers Thissectionprovidesguidanceinformation forthepositionandconfigurationof connectors and jumpers Chapter 7 Troubleshooting This section provides a guidance for the troubl...

Page 19: ...About the System Chapter 1 This section introduces the system its different configuration s and the main features ...

Page 20: ...or General SKU or 16 for GPU SKU Riser Slot2 x16 16 reserved for SAS mezzanine installation Riser Slot3 x32 16 16 Riser Slot4 x24 8 16 for General SKU o16 for GPU SKU OCP Mezz Slot x16 8 8 for OCP 2 0 mezzanine card installation or GbE 10GbE PHY board installation Memory Up to 48 DIMM slots are available ECC DDR4 2666 MT s RDIMM memory Network Dedicated GbE management NIC port from PHY RTL8211 to ...

Page 21: ...13 165W for GPU SKU Number of processors 4 Internal Interconnect 10 4 GT s Chipset Intel C621 C624 C628 Memory Total slots 48 Memory type DDR4 2666 MT s RDIMM Memory size 8GB 16GB 32 GB More options refer to the CCL Storage controller Onboard Intel C621 C624 C628 8 SATA 6Gbps port with 1 x8 slimline connector 6 sSATA 6Gbps port with 1 x4 slimline connector reserved and 2 M 2 2280 22110 connectors ...

Page 22: ...U3 MD2 Low profile Card Gen3 PCIe x16 CPU3 MD2 Low profile Card not available while FHFL card installed only for GPU SKU OCP Mezz Slot x16 Gen3 PCIe x16 CPU0 OCP 2 0 This OCP mezzanine slot is available for GbE 10GbE PHY card installation Table 1 1 System Specifications Continued SPECIFICATIONS DESCRIPTION Riser slot1 x24 not avaiable while x16 FHFL card is installed only for GPU SKU C B Riser slo...

Page 23: ...ptional For more options refer to support HitachiVantara com The dual or quad port PHY card is installed to OCP mezzanine slot Front I O 1 USB 2 0 port Back I O 2 USB 3 0 ports 1 VGA 1 Micro USB port for console 1 MicroSD slot 1 GbE RJ45 management port TPM Yes optional SPI mode ACPI ACPI compliance S0 S5 support Power supply 2 2200W high efficiency hot plug redundant PSUs 200 240VAC 50 60HZ 14A M...

Page 24: ...ing environment Operating temperature 5 C to 35 C 41 F to 95 F Non operating temperature 40 C to 65 C 40 F to 149 F Operating relative humidity 50 to 85 RH Non operating relative humidity 20 to 90 RH Table 1 1 System Specifications Continued SPECIFICATIONS DESCRIPTION ...

Page 25: ...ACKAGE CONTENTS 1 6 1 2 Package Contents 1 Hitachi Advanced Server DS240 system 4 processor heat sinks 2 power supply units 2 power cords optional Note For exact shipping contents contact your Hitachi sales representative ...

Page 26: ...SSD or NVMe SSD models The following illustrations describe the major components of these variants 2 5 Storage Drive System Figure 1 1 System Component Overview Table 2 System Component Overview NO ITEM DESCRIPTION 1 Power supply unit PSU Two 2200W high efficiency redundant PSUs 2 2 5 storage drive bay Housing 2 5 storage drive x16 ...

Page 27: ... System chassis 444mm 17 5 W x 87 5mm 3 4 H x 866mm 34 1 D 6 MB sled There are two types for MB sled General SKU GPU SKU 7 Fan modules Five 60 mm 2 36 x 56 mm 2 20 variable speed dual rotor fans 8 Fan assembly cover Open to service fan modules Table 3 System Front View NO FEATURE DESCRIPTION 1 2 5 Storage Drive SATA SAS HDD SSD 0 3 or NVMe SSD 0 3 CPU0 storage drive bay 2 SATA SAS HDD SSD 4 7 or N...

Page 28: ... frame 7 Asset Tag Record serial number or other important information 8 Power sub system Main power supply unit PSU See Power Sub System on page 1 11 Table 4 Intel VMD PCIe Root Port BIOS Setup Option Table CPU SOCKET VMD PORT PSTACK STORAGE DRIVE SLOT NUMBER CPU Socket 0 2A PStack1 0 2B 1 2C 2 2D 3 CPU Socket 1 1A PStack0 4 1B 5 1C 6 1D 7 CPU Socket 2 1A PStack0 8 1B 9 1C 10 1D 11 CPU Socket 3 2...

Page 29: ...ents LED conditions Table 5 2 5 Storage Drive Tray LED Status Behavior NAME COLOR CONDITION DESCRIPTION Drive Status Fault Blue On Drive is online Blinking Twice per second Identification Once per second Rebuilding Amber On Drive failure Off Slot is empty Drive Active Blue Blinking Drive access is active Status Fault LED Active LED Release Button Handle ...

Page 30: ...EATURE DESCRIPTION 1 Power button with LED Button Press more than four seconds to power off the system LED Off DC off System power off Blue On DC on System power on Amber Blinking DC off and fault Amber and Blue Blinking DC on and fault 2 ID button with LED Button Press to toggle the identification LED Off No indicator Blue Blinking ID indicator 3 USB port Connect to USB device PSU1 PSU0 PSU LED P...

Page 31: ...ed The sled is available in general SKU or GPU SKU The following illustrations describe the major components of these variants WARNING Mainboard combinations other than the system are not supported Table 7 PSU LED Description STATUS DESCRIPTION Off No AC power to all power supplies standby power failed OCP SC OVP UVP OTP fan lock auto recover while the abnormal was removed Amber On 12V fault causi...

Page 32: ...ABOUT THE SYSTEM MAINBOARD SLED 1 13 General SKU Air Duct Mainboard Repeater Module CPU Socket DIMM Slot ...

Page 33: ... resolution Connect to display device 3 Management port Dedicated BMC LAN port RJ45 for remote control management 4 Micro USB port Connect serial signal for redirecting your serial console to connected device Make sure the console redirection is enabled in BIOS settings 5 Power button Press and hold more than four seconds to turn off the motherboard 6 USB 3 0 ports Connect to USB device Left USB1 ...

Page 34: ...Amber Blinking Off Critical Event SEL Cleared 8 ID LED Off No indicator Blue Blinking ID indicator 9 ID button with LED Press to toggle the identification Note The USB connector must be No bigger than 17mm 0 67 W x 8 mm 0 31 H to avoid interference with the other ports Table 9 Fan Module LED Description STATUS DESCRIPTION Off Fan module is removed Amber On Fan module is failed Blue On Fan module i...

Page 35: ...ect Intel VMD tech nology in IIO configuration under the Socket Configuration screen from BIOS Main screen Press the right arrow key until Socket Configuration is selected and press the down arrow key until IIO Configuration is selected Press the down arrow key until Intel VMD technology is selected Check the information about VMD port number and PStack number from the following table Table 10 Int...

Page 36: ...NTS VMD Config for PStack0 Information only Intel VMD for Volume Management Device for PStack0 Disable Enable Enable Disable Intel Volume Manage ment Device Technology in this Stack VMD Config for PStack1 Intel VMD for Volume Management Device for PStack1 Disable Enable Enable Disable Intel Volume Manage ment Device Technology in this Stack VMD Config for PStack2 Intel VMD for Volume Management De...

Page 37: ...CPU VROC under the Advanced screen from BIOS Main screen by pressing the right arrow until the Advanced screen is chosen Press the right arrow key until Advanced is selected and press the down arrow key until Intel R Virtual RAID on CPU is selected 1 Press F2 or Del to enter into the BIOS configuration the setup menu and press right arrow key to access the Advanced page 2 Navigate to and select In...

Page 38: ... Create RAID Volume 5 To enable the RAID to be spanned over multiple controllers highlight the and press Enter This will open a small menu box with two values blank and X Blank indicates a setting that is disabled To enable RAID spanned over VMD Controllers highlight X and press the Enter key ...

Page 39: ...ot be bootable in a Windows OS environment Press y to create n to discard Note The message is a warning regarding Windows This is a BIOS configuration platform and can be compatible with either Windows Server or Linux distributions However spanned boot volumes in Windows are not supported Enabling Platform Trusted Technology PTT To enable platform trusted technology feature you might need to selec...

Page 40: ...en you can enable disable the PTT feature for your system TPM configuration settings To set up the TPM configuration you might need to select Trusted Computing in Advanced screen from BIOS Main screen by pressing the right arrow until the Advanced screen is chosen Press the down arrow key until Trusted Computing is selected Now you can set up the TPM configuration ...

Page 41: ...able or Disable SHA 1 PCR Bank Only appears when Available PCR banks includes this type SHA256 PCR Bank Disabled Enabled Enable or Disable SHA256 PCR Bank Only appears when Available PCR banks includes this type Pending operation None TPM Clear Schedule an Operation for the Security Device NOTE Your computer will reboot to change the State of Security Device Only appears when TPM device exists Phy...

Page 42: ...Installing the Hardware Chapter 2 This section provides guidance information to properly service components in the system ...

Page 43: ...onnected to a power supply can be extremely dangerous Follow the guidelines below to avoid personal injury or damage to the server WARNING Always disconnect the server from the power outlet whenever you are working inside the server case WARNING Wear a grounded wrist strap If none are available discharge any personal static electricity by touching the bare metal chassis of the server case or the b...

Page 44: ...rd drive bays must be occupied by either a hard drive or an empty hard drive tray Hard drives may be removed while the system is operational but should be immediately replaced by another hard drive or an empty hard drive tray WARNING Repairs should be perfomed by a certified service technician Damage to the system or com ponents due to unauthorized servicing is not covered by the warranty agreemen...

Page 45: ...1 Remove the HDD tray See Removing an HDD Tray Assembly on page 2 2 2 Extend the side of the tray to fully open position as shown to separate the HDD and tray Figure 2 3 Extend the Side of the Tray WARNING Do not force the tray handle closed If resistance is encountered check the hard drive is properly inserted and the hard drives on either side are properly inserted To prevent damage while servic...

Page 46: ...NTO AN HDD TRAY 2 4 3 Remove the HDD module from the tray Figure 2 4 Removing a 2 5 Storage Device from a Tray Installing a 2 5 HDD into an HDD Tray 1 Align the connectors on the HDD module in the tray The connectors must face the back of the tray ...

Page 47: ...screw holes on the HDD align Adjust the HDD as necessary Figure 2 5 Installing a 2 5 HDD in a Tray 3 Push the side of the tray to the closed position and make sure all the guide pins on the tray are invisible to secure the HDD to the tray Figure 2 6 Push the side of the tray to the fully closed position Guide Pin Guide Pin Guide Pin Guide Pin ...

Page 48: ...s the release latch and pull the PSU out of the chassis Figure 2 8 Removing PSU Installing a Power Supply Unit 1 Align the PSU in the chassis and make sure the release lever is positioned on the right side CAUTION DISCONNECT THE POWER SUPPLY UNIT FROM THE POWER SOURCE BEFORE REMOVING PSU FAILURE TO DO SO COULD RESULT IN DAMAGE TO THE EQUIPMENT OR PERSONAL INJURY ...

Page 49: ...STALLING A POWER SUPPLY UNIT 2 7 2 Slide the PSU into the chassis until the release latch is secure and the component is locked in place Figure 2 9 Inserting the PSU 3 Push the PSU handle down Figure 2 10 Closing the PSU Handle ...

Page 50: ...a Fan Module 1 Extend the system from the rack to allow access to the fan cover 2 Locate the fan cover on the top of the chassis 3 Lift up the locking latch to unlock the fan cover Open the fan cover Figure 2 11 Opening the Fan Cover Front of System Locking Latch Fan Cover Assembly ...

Page 51: ...tch Grasp the fan module and pull up to remove Figure 2 12 Unlocking and Removing the Fan Module 5 Replace the fan module Installing a Fan Module 1 Remove the new fan module from its packaging 2 Align the fan module with the connector in the fan cage 3 Lower the fan module to install Gently press it down to seat it correctly ...

Page 52: ...odule Press it down until the release button locks in place Figure 2 13 Installing and Locking the Fan Module 5 Lower the fan cover and press down on it until it locks in place Figure 2 14 Closing the Fan Cover 6 Replace the system in the rack Locking Latch Fan Cover Assembly Front of System ...

Page 53: ...nts Figure 2 15 Mainboard Sled Overview Removing a Mainboard Sled CAUTION ENSURE ALL POWER IS DISCONNECTED FROM THE SYSTEM BEFORE PROCEEDING WARNING There are no restraining latches on the sled When removing a sled make sure to support the sled from underneath as it is removed Serious hazard warning Repeater Module GPU Power Connector Riser slot1 Riser slot3 4 GPU SKU General SKU Air Duct Air Duct...

Page 54: ...ase button Figure 2 16 Releasing Mainboard Sled Latch 2 Hold the latch handle and extend to the open position 3 Pull the sled partially from the system 4 Place a hand underneath the sled to support the weight 5 Continue removing remove the sled Figure 2 17 Removing a Mainboard Sled ...

Page 55: ...INBOARD SLED 2 13 Installing a Mainboard Sled 1 Align the mainboard sled with the chassis 2 Slide the sled into the system until sled is flush with the system back and the side lever is locked in place Figure 2 18 Installing a Mainboard Sled ...

Page 56: ...le of GPU card while the GPU cards are installed to PCIe Riser Assembly CAUTION ENSURE ALL POWER IS DISCONNECTED FROM THE SYSTEM BEFORE PROCEEDING Riser slot4 x24 Riser slot1 x24 Riser slot3 x32 OCP slot Riser Riser slot1 slot4 Riser slot3 Riser slot2 Latch Plunger Latch Plunger HFHL x16 x16 FHFL x16 GPU FHFL x16 GPU FHHL x8 x16 General FHHL x8 x16 General Latch Plunger Secured Open ...

Page 57: ...20 Releasing the latch plungers To remove a riser assembly for the installation of a PCIe card follow these guidelines 1 Disconnect the power source and remove the system from the rack frame 2 Remove the mainboard sled See Removing a Mainboard Sled on page 2 11 3 Locate the PCIe riser assembly in the back of the chassis 4 Lossen the captive screw 5 Pull the latch plunger to the open position ...

Page 58: ...2 16 6 Grasp the riser assembly and lift it up carefully Figure 2 21 Grasp the Riser Assembly 7 Disconnect the riser assembly from the mainboard Access Opening Latch Plunger Handle Captive Screw Captive Screw Latch Plunger Secured Open Guide Slot Guide Slot ...

Page 59: ...de hole on the base of riser assembly with the guide pin on the main board Install the assembly on the chassis and press down firmly to connect it to the mainboard 4 Fasten the captive screw and press the latch plunger to the secured position to lock the assembly Figure 2 22 Installing the Riser Assembly 5 Make sure the the assembly is secured in place Access Opening Latch Plunger Handle Captive S...

Page 60: ...nstalling a Mainboard Sled on page 2 13 8 Replace the system in the rack frame and connect to the power source Removing a PCIe Card 1 Remove the PCIe riser assembly from the system See Removing a PCIe Riser Assembly on page 2 14 2 Rotate the latch securing the PCIe card to the riser bracket to the open position Note Check the PCIe Card size before installing to ensure compatibility Latch Plunger L...

Page 61: ...em See Removing a PCIe Riser Assembly on page 2 14 2 If a dust plate is attached to the riser bracket remove it at this time Rotate the latch securing the dust plate to the riser bracket to the open position Keep the dust plate for future use 3 Align the PCIe card with the PCIe slot in the riser board and install Note Check the PCIe Card size before installing to ensure compatibility Install the m...

Page 62: ...LLING A PCIE RISER ASSEMBLY 2 20 4 Rotate the latch to secure the PCIe card to the riser assembly Figure 2 25 Installing a PCIe Card 5 Install the PCIe riser assembly in the system See Installing a PCIe Riser Assembly on page 2 17 ...

Page 63: ... card assembly found in the back of the chassis 4 Loosen the two captive screws securing the SAS mezzanine card assembly to the chassis 5 Lift up the SAS mezzanine card assembly to remove it from the chassis Figure 2 26 Removing the SAS Mezzanine Card Assembly Installing the SAS Mezzanine Card Assembly 1 Remove the mainboard sled See Removing a Mainboard Sled on page 2 11 2 Remove the riser assemb...

Page 64: ...ake sure the SAS mezzanine card assembly is connected firmly 6 Fasten the two captive screws to secure the SAS mezzanine card assembly to the chassis Figure 2 27 Installing the SAS Mezzanine Card Assembly Removing a SAS Mezzanine Card 1 Remove the mainboard sled See Removing a Mainboard Sled on page 2 11 2 Remove the riser assembly See Removing a PCIe Riser Assembly on page 2 14 3 Remove the SAS m...

Page 65: ... screws for further use Figure 2 28 Remove Five Screws from the Bracket 5 Lift up the SAS mezzanine card assembly Remove the SAS mezzanine card from the assembly Figure 2 29 Remove a SAS Mezzanine Card SAS Mezzanine Card Riser Card SAS Mezzanine Card Bracket SAS Mezzanine Card Riser Card SAS Mezzanine Card Bracket ...

Page 66: ... the SAS mezzanine card assembly See Removing the SAS Mezzanine Card Assembly on page 2 21 4 Install the SAS mezzanine card to the riser card 5 Fasten the five screws securing the SAS mezzanine card assembly to the SAS mezzanine card bracket Figure 2 30 Install a SAS Mezzanine Card 6 Align the screw holes on the bracket over the corresponding screw holes on the mezzanine card 7 Lower the mezzanine...

Page 67: ...NE CARD 2 25 8 Secure with the provided screws Figure 2 31 Installing a SAS Mezzanine Card 9 Install the PCIe riser assembly See Installing a PCIe Riser Assembly on page 2 17 10 Install the mainboard sled See Installing a Mainboard Sled on page 2 13 ...

Page 68: ...the mainboard and secure with screws 6 Install the corresponding bracket to the back panel Figure 2 32 Installing the OCP mezzanine card 7 Install the PCIe riser assembly See Installing a PCIe Riser Assembly on page 2 17 8 Install the mainboard sled See Installing a Mainboard Sled on page 2 13 9 Replace the system in the rack and connect to the power source Removing an OCP Mezzanine Card 1 Disconn...

Page 69: ...ssen the screws securing the OCP mezzanine card 6 Disconnect the OCP mezzanine card from the mainboard Figure 2 33 Removing the OCP mezzanine card 7 Place the OCP mezzanine card in an anti static bag 8 Replace the OCP mezzanine card 9 Install the PCIe riser assembly See Installing a PCIe Riser Assembly on page 2 17 10 Install the mainboard sled See Installing a Mainboard Sled on page 2 13 ...

Page 70: ...tch plungers to the open position and grab the handle of the repeater module 6 Lift up to remove the repeater module from the mainboard sled Figure 2 34 Removing the Repeater Module Installing a Repeater Module 1 Remove the mainboad sled See Removing a Mainboard Sled on page 2 11 2 Position the repeater module in the mainboard sled aligning it with the guide pins and guide slots CAUTION ENSURE ALL...

Page 71: ...er module into the chassis 4 Press the latch plungers to the secured position Fasten the thumb screw Make sure the repeater module is locked in place Figure 2 35 Installing the Repeater Module 5 Connect all cabling 6 Intall the mainboard sled See Installing a Mainboard Sled on page 2 13 ...

Page 72: ...and grasp the air duct from the sides 5 Remove the air duct from the mainboard sled Figure 2 36 Removing the Air Duct GPU SKU Installing an Air Duct GPU SKU 1 Remove the mainboad sled See Removing a Mainboard Sled on page 2 11 2 Position the air duct in the mainboard sled aligning it with the guide pins and guide slots 3 Carefully lower the air duct into the chassis CAUTION ENSURE ALL POWER IS DIS...

Page 73: ... Air Duct GPU SKU 5 Intall the mainboard sled See Installing a Mainboard Sled on page 2 13 Removing an Air Duct General SKU 1 Remove the mainboad sled See Removing a Mainboard Sled on page 2 11 2 Locate the air duct and grasp the air duct from the sides CAUTION ENSURE ALL POWER IS DISCONNECTED FROM THE SYSTEM BEFORE PROCEEDING Latch Plunger Secured Open Latch Plunger Latch Plunger Mid Brace ...

Page 74: ...the air duct from the chassis Figure 2 38 Removing the Air Duct General SKU Installing an Air Duct General SKU 1 Remove the mainboad sled See Removing a Mainboard Sled on page 2 11 2 Position the air duct in the mainboard sled aligning it with the guide pins and guide slots ...

Page 75: ...N AIR DUCT GENERAL SKU 2 33 3 Carefully lower the air duct in the chassis Make sure the air duct is secured in place Figure 2 39 Installing the Air Duct General SKU 4 Intall the mainboard sled See Installing a Mainboard Sled on page 2 13 ...

Page 76: ...components Processor Mapping The following illustration provides a reference for the system s CPU location Figure 2 40 Processor Mapping CAUTION ENSURE ALL POWER IS DISCONNECTED FROM THE SYSTEM BEFORE PROCEEDING WARNING The use of ESD gloves is highly recommended when installing the processor and heat sink assembly to prevent oxidation or inadvertently placing particulates on the LAND GRID ARRAY L...

Page 77: ...35 Processor Component Identification The following images help to identify the components described in the following steps Figure 2 41 Component Identification ITEM DESCRIPTION A Heat sink B Thermal interface material TIM C Processor bracket D Processor A C D B ...

Page 78: ...er the processor bracket over the processor and press one side down to engage the keying latch 7 Once one side is locked gently bend the remaining side inwards until the keying latch is locked on the processor Figure 2 42 Installing a Bracket on a Processor CAUTION DO NOT REMOVE THE HEAT SINK UNLESS YOU INTEND TO INSTALL OR REPLACE A PROCESSOR THE HEAT SINK IS NECESSARY TO MAINTAIN THE DESIGNED TH...

Page 79: ...t Installation The heat sink modules for processor 0 3 are different by design as compared to the heat sink for processor 1 2 See the following guideline to identify the correct heat sink to processor slot CPU 0 3 Figure 2 44 Heat Sink 0 3 Location CAUTION DO NOT HOLD THE HEAT SINK BY THE FINS THE HEAT SINK FINS CAN BE EASILY BENT WHICH RESULTS IN THE DIS RUPTION OF THE DESIGNED AIR FLOW PATTERN P...

Page 80: ... be a general guideline for heat sink installa tion and not specific to a single processor slot 9 Grasp the heat sink by ends of the base do not touch the fins to prevent damaging them and turn the heat sink over and remove the TIM protective film from the heat sink Figure 2 46 Removing a TIM Cover CPU1 2 CPU1 2 Air Air CPU1 CPU2 TIM ...

Page 81: ...dicator on the bracket assembly Four retention clips over the four heat sink corners Make sure the airflow indicator is pointing towards the hot side of the system Figure 2 47 Installing a Heat Sink Note Make sure the PIN1 indicator on the bracket is aligned with the PIN1 indicator on the processor before placing the bracket on the processor Note Make sure the processor and the bracket are in the ...

Page 82: ...nd carrier are properly assembled a Verify that the clip latches are correctly engaged to the four corners of the heat sink See the following figure for further information b The PIN1 indicators on the processor and the clip are properly aligned signifying that the processor is properly seated in the clip If any of the previous steps are not assembled correctly start from the beginning and reinsta...

Page 83: ...ly aligned over the socket lower the assembly over the guide pins 17 In a sequential order tighten the screws to secure the processor assembly Torque specifications 12 lbf in 1 36 N m Figure 2 50 Installing the Processor Assembly on the Mainboard 18 Install the top cover 19 Replace the system in the rack frame WARNING The pins in the processor socket can be bent if force is applied When installing...

Page 84: ...ve the top cover 3 In a sequential order loosen the captive screws on the heat sink 4 Remove the heat sink assembly from the socket on the mainboard by grasping the front and rear short sides of the heatsink Figure 2 51 Removing a Heat Sink Assembly 5 Dissengage the fasteners from the heat sink to unlock the bracket Figure 2 52 Removing a Processor Assembly 4 1 2 3 P U S H ...

Page 85: ...icator Insert a flat blade screwdriver into the release slot marked on the processor bracket 8 Twist the screwdriver to break the thermal paste seal Make sure to twist and not pry the screwdriver to prevent damage to the modules Figure 2 54 Separating Processor from the TIM on the Heat Sink Note Make sure the tip of the screwdriver does not come in contact with the TIM substrate C P U R el ea se C...

Page 86: ... from the edges and remove it from the bracket Figure 2 55 Removing the Processor 10 Gently push the retaining clips out to unlock the processor bracket from the heat sink 11 Pull the processor bracket away from the heat sink Figure 2 56 Removing the Processor Bracket PUSH ...

Page 87: ...ong to proces sor sockets The memory channels from Socket 0 3 CPU 0 3 are identified as Channel A B C D E and F The DIMM identifiers on the silkscreen of the board provide information about the chan nel and therefore the processor to which they belong For example CPU0_A0 is the first slot on Channel A of processor 0 CPU1_A0 is the first DIMM slot on Channel A of processor 1 CPU2_A0 is the first DI...

Page 88: ...0 4 Remove the repeater module See Removing a Repeater Module on page 2 28 5 Press down on the two ejector levers A at both ends of the DIMM slot The memory module partially ejects Table 1 DDR4 Registered Maximum Frequency Support per channel TYPE RANKS PER DIMM AND DATA WIDTH DIMM CAPACITY GB SPEED MT S VOLTAGE V SLOT PER CHANNEL SPC AND DIMM PER CHANNEL DPC 2 SLOTS PER CHANNEL 1DPC DIMM0 INSTALL...

Page 89: ...e the DIMM slot to populate and open the ejector levers A at both ends of the DIMM slot 2 Align the notch on the DIMM module with the protrusion on the slot 3 Press down on both corners of the DIMM module until the ejector levers lock in place Figure 2 59 Installing a Memory Module 4 Install the repeater module See Installing a Repeater Module on page 2 28 CAUTION HANDLE THE MEMORY MODULE BY THE E...

Page 90: ...ING A MEMORY MODULE 2 48 5 Install the air duct See Air Ducts on page 2 30 6 Install the PCIe riser assembly See Installing a PCIe Riser Assembly on page 2 17 7 Install the mainboard sled See Installing a Mainboard Sled on page 2 13 ...

Page 91: ...TTERY 2 49 2 13 Lithium Battery Removing a Lithium Battery 1 Locate the lithium battery Figure 2 60 Removing a Lithium Battery 2 Remove the lithium battery from the battery seat Figure 2 61 Removing a Lithium Battery Lithium battery ...

Page 92: ...LITHIUM BATTERY 2 50 Installing a Lithium Battery 1 Align the lithium battery in the seat Make sure the polarity matches the defined markings in the seat 2 Push the lithium battery into the seat Figure 2 62 Installing a Lithium Battery ...

Page 93: ... 2 14 Bezel Removing a Bezel 1 Use the key to unlock the bezel Figure 2 63 Unlocking the Bezel 2 Push the lever to the left side to unlock the left side of the bezel from the chassis Figure 2 64 Unlocking the Bezel from the Chassis ...

Page 94: ... con tinue to rotate the bezel to prevent the guide hooks on the left side of the bezel from breaking on the mounting ear Figure 2 65 Rotating the Bezel to an Open Position 4 Slide the bezel out at an angle to remove it If necessary press the Lever to the right to set it in its default position Figure 2 66 Removing the Bezel ...

Page 95: ... bezel with the chassis and align the guide hooks on the bezel with the holes on the mount ear 2 Once aligned continue to slide the bezel into the mount ear Figure 2 67 Installing the Bezel 3 Locate the latch and push it to the left side Figure 2 68 Unlocking the Bezel Lever ...

Page 96: ...ligned the bezel is flush with the USB cap Figure 2 69 Installing the Bezel in Place 5 Locate the bezel lever and move it towards the right side to lock this end of the bezel to the chassis 6 Insert the key in the bezel and rotate it to lock the bezel Remove the key and store it in a secure location Figure 2 70 Locking the Bezel ...

Page 97: ...Rail Kit Assembly Chapter 3 ...

Page 98: ...lat tipped screwdriver A set of jeweler s screwdrivers A grounding strap An anti static pad Humid environments tend to have less static electricity than dry environments A ground ing strap is warranted whenever danger of static electricity exists Assembling the rail kit involves the following procedures Rack Installation Overview Installing the Rails CAUTION TO INSTALL TWO SYSTEMS INSTALL THE FIRS...

Page 99: ... at the bottom of the rack cabinet Remove the rack doors and side panels to provide easier access during installation Always adhere to safe practices when lifting or moving components Inspect all equipment before installing on the rack cabinet Replace any defective equipment Installing the Rails 1 Press and remove the inner rail Figure 3 1 Removing the Inner Rail CAUTION IF YOU ARE INSTALLING MORE...

Page 100: ...ncern Figure 3 2 Installing the Inner Rail onto the Chassis 4 Press the latch and align the outer rail with the rack cabinet 5 Release the latch to lock in place Figure 3 3 Securing the Outer Rail to the Rack Cabinet 6 Repeat for the remaining side Once the rails are installed properly you can install a system in the rack cabinet Click Click ...

Page 101: ...lign the chassis with the outer rail 8 Slide in the chassis until it is completely flush with the outer rail Figure 3 4 Installing a Chassis in the Rack 9 Turn the thumb screws to secure the chassis to the cabinet Figure 3 5 Securing the Chassis ...

Page 102: ...isite Power down the system Disconnect all cables and peripherals from the system 1 Loosen the thumb screws on the chassis Figure 3 6 Releasing the Chassis CAUTION THE SYSTEM MUST NOT BE REMOVED FROM ITS SETUP IN THE RACK FOR MORE THAN TEN MINUTES TO MAINTAIN PROPER SYSTEM COOLING ...

Page 103: ...locking latch is released the server will slide out of the rails Figure 3 7 Removing the Chassis 4 Press the latch and hold it then slide the end of the rail out Release the latch and continue with the remaining end 5 Continue with the remaining outer rail Figure 3 8 Removing the Outer Rail from the Rack Cabinet WARNING The server is heavy Removing it from the cabinet requires two individuals ...

Page 104: ...RAIL KIT ASSEMBLY RAIL KIT ASSEMBLY 3 8 6 Remove the screws securing the inner rail 7 Slide and remove the inner rail from the chassis Figure 3 9 Removing the Inner Rail from the Chassis ...

Page 105: ...BIOS Chapter 4 This section provides information regarding the BIOS architecture BIOS update utility server management checkpoints and error handling found in the system ...

Page 106: ... is displayed Setup Page Layout The setup page layout is broken into functional areas Each occupies a specific area of the screen and has dedicated functionality The following table lists and describes each functional area Table 1 BIOS Setup Page Layout FUNCTIONAL AREA DESCRIPTION Title Bar The title bar is located at the top of the screen and displays the title of the form page the user is curren...

Page 107: ...t The Esc key provides a mechanism for backing out of any field When the Esc key is pressed while editing any field or selecting features of a menu the parent menu is re entered When the Esc key is pressed in any sub menu the parent menu is re entered When the Esc key is pressed in any major menu the exit confirmation window is displayed and the user is asked whether changes can be discarded If No...

Page 108: ...tem specific help area F8 Previous Values Pressing F8 causes the following to appear If Yes is highlighted and Enter is pressed all Setup fields are set to their previous values If No is highlighted and Enter is pressed or if the Esc key is pressed the user is returned to where they were before F8 was pressed without affecting any existing field values F9 Setup Defaults Pressing F9 causes the foll...

Page 109: ... in bold on the setup screen The bold text in this document is to serve as a reference point The Comments column provides additional information where it may be helpful This information does not appear in the BIOS Setup screens Information in the screen shots that is enclosed in brackets indicates text that varies depending on the option s installed For example Current Date is replaced by the actu...

Page 110: ...Displays the BIOS Vendor Core Version Information only Displays the AMI BIOS Core version Compliancy Information only Displays the BIOS compliancy Project Version Information only Displays the Project version Build Date and Time Information only Displays the BIOS build date Processor Information only Displays the Processor information PCH Information only Displays the PCH information RC Revision I...

Page 111: ...rusted Computing Trusted Computing Settings Super IO Configuration System Super IO Chip Parameters Serial Port Console Redirection Serial Port Console Redirection PCI Subsystem Settings PCI PCI X and PCI Express Settings Network Stack Configu ration Network Stack Settings USB Configuration USB Configuration Parameters Onboard Device Con figuration Onboard Device Parameters SATA Configuration SATA ...

Page 112: ... this screen the user selects the option that is to be configured Configurations are per formed on the selected screen not directly on the Socket Configuration screen Table 5 Platform Configuration Screen Description SETUP ITEM OPTIONS DESCRIPTION COMMENTS PCH Configuration Displays and provides option to change the PCH Settings Miscellaneous Configuration Server ME Configuration Configure Server ...

Page 113: ...y SavingMode High Perfor mance Configure your own power and performance settings under Custom or adobt quick setting profiles Processor Configuration Displays and provides option to change the Processor Settings Common RefCode Configuration Displays and provides option to change the Common RefCode Settings UPI Configuration Displays and provides option to change the UPI Settings Memory Configurati...

Page 114: ... minutes 20 minutes Enter value Between 3 to 20 min for FRB 2 Timer Expiration value It will be grayout if FRB 2 Timer disabled FRB 2 Timer Policy Do Nothing Reset Power Down Power Cycle Configure how the system should respond if the FRB 2 Timer expires Not available if FRB 2 Timer is disabled It will be grayout if FRB 2 Timer disabled OS Watchdog Timer Enabled Disabled If enabled it determines th...

Page 115: ...imer is disabled It will be grayout if OS Watch dog Timer disabled System Event Log Press Enter to change the SEL event log configuration View FRU infor mation Press Enter to view FRU information BMC network configuration Configure BMC network param eters Restore on AC Power Loss Power off Power On Last State No Change System action to take on AC power loss Current Restore on AC Power Loss Current...

Page 116: ...ot Options Screen User Password Set User Password Secure Boot menu Customizable Secure Boot settings Table 9 Boot Options Screen Description SETUP ITEM OPTIONS DESCRIPTION COMMENTS Setup Prompt Timeout 5 Number of seconds to wait for setup activation key Default is 5 seconds max is 10 and min is 1 Quiet Boot Disabled Enabled Enables or disables Quiet Boot option Boot mode select LEGACY UEFI Select...

Page 117: ... Device String 1 DeviceString2 Disabled Sets the system boot order Boot Option 4 DeviceString1 DeviceString2 Disabled Sets the system boot order USB Drive BBS Priorities Specifies the Boot Device Prior ity sequence from available USB Drivers Only appears when at least one USB is detected Network Drive BBS Priorities Specifies the Boot Device Prior ity sequence from available NETWORK Drivers Only a...

Page 118: ...rd Changes Discards changes done so far to any of the setup options Restore Defaults Restore Load Default values for all the setup options Save as User Defaults Save the changes done so far as User Defaults Restore User Defaults Restore the User Defaults to all the setup options Device String 1 Boot with Device Device String 1 Device String 2 Boot with Device Device String 2 Device String 3 Boot w...

Page 119: ...faults can be sent in the following ways A request to reset the system configuration can be generated by pressing F9 from within the BIOS Setup utility Load BIOS defaults by jumper as follows a Power down the system b Adjust CMOS clear DIP from Off to On for a few seconds SW1 SW3 SW1 SW1 BIT1 Reserved BIT2 PASSWD CLEAR Off Open Normal Default On Short Password Clear SW3 SW3 BIT1 CMOS CLEAR Off Ope...

Page 120: ...e Complementary Metal Oxide Semiconductor CMOS is a technology for constructing integrated circuits CMOS technology is used in microprocessors microcontrollers static RAM and other digital logic circuits CMOS Clear Jumper would provide Clear the current setting stored in the NVRAM and restore BIOS setting to Factory Default ...

Page 121: ... update utilities This utility loads a fresh copy of the BIOS into the flash ROM The BIOS update may affect the following items The system BIOS setup utility and strings Onboard video BIOS RAID BIOS and other option ROMS for the devices embedded on the server board Memory reference code Microcode updates ME Firmware ME Region Update The update utility also provides the ME region update function Re...

Page 122: ...it as input to change the current NVRAM setup variables See ami com for more information BIOS Revision The BIOS revision is used to identify the BIOS image and BIOS phase Clear CMOS The following steps will load the BIOS defaults by jumper 1 Power down the system 2 Locate the switch SW3 on the mainboard 3 Adjust the CMOS clear DIP from Off to On for a few seconds 4 Move the CMOS clear DIP back to ...

Page 123: ...cro controllers static RAM and other digital logic ciruits CMOS Clear Jumper would provide Clear the current setting stored in the NVRAM and restore BIOS setting to Factory Default Firmware Update Instructions Note In band means user performs FW update on the system which has installed DOS Windows Linux operating system Using the in band update the firmware pack age is readable in the platform sys...

Page 124: ...keep the AC power source connected Connect one end of network cable to the Server BMC NIC port and the other end to the remote client or server Unzip the release package to a folder in the remote client or server Remotely update the BIOS firmware through the BMC IP address the default static IP address is 192 168 0 120 Linux environment Launch Terminal change to the directory where the release pac...

Page 125: ...eep the AC power source connected Connect one end of network cable to the Server BMC NIC port and the other end to the remote client or server Log into BMC WEBUI via http protocol enter 192 168 0 120 in IE Internet explorer chrome firefox default admin cmb9 admin 192 168 0 120 or check wit your administrator for accessing Select Maintenance BIOS Update Choose option ...

Page 126: ...n option After a period of time you will find the BIOS firmware upgrade complete with 100 done In band Online update via AFUFLASH tool EFI Shell environment Follow the steps shown as below to update both BIOS and ME FW Unzip the release package to the USB Flash Drive Power on the system and press hotkey F11 and select to boot into Built in EFI Shell ...

Page 127: ...the USB file system for example FS0 and CD the BIOS release package folder Execute nsh file BIOS_efi64 nsh to update BIOS Execute nsh file ME_efi64 nsh to update ME FW After the firmware update is complete perform a DC cycle the new BIOS ME FW runs ...

Page 128: ...the HDD Launch a Command Prompt in the release package folder or change to the folder where the release package is located Execute batch file BIOS_win64 cmd to update BIOS Execute batch file ME_win64 cmd to update ME FW After the update is complete perform a DC cycle the new BIOS ME FW runs Then enter setup and press F9 to load default and save before any test run For x64 Linux environment Follow ...

Page 129: ... release package folder or change to the folder with release package located Execute batch file BIOS_lnx64 sh to update BIOS Execute batch file ME_lnx64 sh to update ME FW After the update complete perform a DC cycle the new BIOS ME FW runs Then enter setup and press F9 to load defaults and save before any test run ...

Page 130: ...yboard inputs from both sources are considered valid and video is displayed to both outputs As an option the system can be operated without a host keyboard or monitor attached to the system and run entirely via the remote console Utilities that can be executed remotely include BIOS Setup Serial Configuration Settings The BIOS does not require that the splash logo be turned off for console redirect...

Page 131: ...g table is an input sequence This means it is sent to the BIOS from the remote terminal Limitations BIOS Console redirection terminates after an operating system has being loaded The operating system is responsible for continuing console redirection after that BIOS console redirection is a text console Graphical data such as a logo are not redirected Interface to Server Management Optional If the ...

Page 132: ...mmands over IP networks iSCSI is used to facilitate data transfers over intranets and to manage storage over long distances iSCSI can be used to transmit data over local area networks LANs wide area networks WANs or the internet and can enable location independent data storage and retrieval The protocol allows clients initiators to send SCSI commands to SCSI storage devices tar gets on remote serv...

Page 133: ...t The BIOS outputs check points throughout bootblock and Power On Self Test POST to indicate the task the sys tem is currently executing Checkpoints are very useful in aiding software developers or technicians in debugging problems that occur during the pre boot process Checkpoints can be defined as follow Standard Checkpoint ACPI ASL Checkpoint OEM Reserved Checkpoint MRC POST Code Checkpoints PO...

Page 134: ...xD0 0xDF DXE errors 0xE0 0xE8 S3 Resume PEI 0xE9 0xEF S3 Resume errors PEI Table 4 3 SEC Phase STATUS CODE DESCRIPTION 0x00 Not used Progress Codes 0x01 Power on Reset type detection soft hard 0x02 AP initialization before microcode loading 0x03 North Bridge initialization before microcode loading 0x04 South Bridge initialization before microcode loading 0x05 OEM initialization before microcode lo...

Page 135: ...mory South Bridge initialization South Bridge module specific 0x1D 0x2A OEM pre memory initialization codes 0x2B Memory initialization Serial Presence Detect SPD data reading 0x2C Memory initialization Memory presence detection 0x2D Memory initialization Programming memory timing information 0x2E Memory initialization Configuring memory 0x2F Memory initialization other 0x30 Reserved for ASL see AS...

Page 136: ...tch 0x53 Memory initialization error No usable memory detected 0x54 Unspecified memory initialization error 0x55 Memory not installed 0x56 Invalid CPU type or Speed 0x57 CPU mismatch 0x58 CPU self test failed or possible CPU cache error 0x59 CPU micro code is not found or micro code update is failed 0x5A Internal CPU error 0x5B reset PPI is not available 0x5C PEI phase BMC self test failures 0x5D ...

Page 137: ...itialization North Bridge module specific 0x6F North Bridge DXE initialization North Bridge module specific 0x70 South Bridge DXE initialization is started 0x71 South Bridge DXE SMM initialization is started 0x72 South Bridge devices initialization 0x73 South Bridge DXE Initialization South Bridge module specific 0x74 South Bridge DXE Initialization South Bridge module specific 0x75 South Bridge D...

Page 138: ... of Setup 0xAA Reserved for ASL see ASL Status Codes section below 0xAB Setup Input Wait 0xAC Reserved for ASL see ASL Status Codes section below 0xAD Ready To Boot event 0xAE Legacy Boot event 0xAF Exit Boot Services event 0xB0 Runtime Set Virtual Address MAP Begin 0xB1 Runtime Set Virtual Address MAP End 0xB2 Legacy Option ROM Initialization 0xB3 System Reset 0xB4 USB hot plug 0xB5 PCI bus hot p...

Page 139: ...ble 4 6 ACPI ASL Checkpoints STATUS CODE DESCRIPTION 0x01 System is entering S1 sleep state 0x02 System is entering S2 sleep state 0x03 System is entering S3 sleep state 0x04 System is entering S4sleep state 0x05 System is entering S5 sleep state 0x10 System is waking up from the S1 sleep state 0x20 System is waking up from the S2 sleep state 0x30 System is waking up from the S3 sleep state 0x40 S...

Page 140: ...0x1D 0x2A Pre memory initialization codes 0x3F 0x4E PEI post memory initialization codes 0x80 0x8F DXE initialization codes 0xC0 0xCF BDS initialization codes Table 5 Extra Checkpoint Ranges Continued STATUS CODE DESCRIPTION ...

Page 141: ...BMC Chapter 5 This section provides information and key features of BMC Baseboard Management Controller ...

Page 142: ... management over LAN Share NIC for remote management via network The FRU information report includes mainboard part number product name manu facturer etc Health status Hardware monitoring report Events log view and clear Event notification via lighting chassis LED indicator and Platform Event Trap by SNMP trap or Mail by Simple Mail Transfer Protocol Platform Event Filtering PEF to take selected a...

Page 143: ...e contains information on Power Status ID and Heartbeat LED s LAN Interface BMC LAN interface in AST2500 is assigned to its Shared NIC LAN and a dedicated NIC Default in the system IPMI Specification v2 0 defines how IPMI messages encapsulated in RMCP RMCP packet format can be sent to and from the BMC This capability allows a remote console application to access the BMC and perform the following o...

Page 144: ...n Algorithm types supported RAKP none RAKP HMAC SHA1 RAKP HMAC MD5 Integrity Algorithm types supported none HMAC SHA1 96 HMAC MD5 128 MD5 128 Confidentiality Algorithm types supported none AES CBC 128 Session Support BMC supports 15 sessions for RMCP RMCP Issue IPMI command through RMCP will establish RMCP sessions Issue IPMI command through RMCP will establish RMCP sessions Login WebUI will estab...

Page 145: ... interpret this time as pre initial SEL BMC supports IPMI 1 5 2 0 standard SEL operation It can keep SEL log Event happened in BIOS side will be logged by using Add SEL Entry command BMC will store them in FLASH the time stamp field will be filled by BMC When SEL is full the new SEL won t be logged but will go through PEF as usual If AC powers off all SELs will remain in NV Platform Event Platform...

Page 146: ...pport Firmware Update The BMC will allow users to upgrade firmware image on following entities BMC BIOS The update capability is provided by local and remote interfaces WebUI Update Remote update can be performed through the remote Web console default DHCP static IP address 192 168 10 120 Windows Linux Update Local and Remote update can be performed through the Yafuflash utility ...

Page 147: ...re Please be aware that the way to update BMC firmware through In band YAFUFLASH tool can t be supported for preserving BMC configurations but other YAFUFLASH and BMC WebUI through out of band ways can support for preserving BMC configurations Out of band Offline update via YAFUFLASH tool Get the BMC firmware package named s7dv0350 zip Unzip package s7dv0350 zip to tmp s7dv0350 in Linux or C s7dv0...

Page 148: ...t Explorer chrome firefox default admin cmb9 admin 192 168 0 120 or check wit your administrator for accessing Select Maintenance Firmware Update item to enter BMC update mode Check if you would like to preserve all the BMC configuration when updating BMC firmware or click the setting to check the configuration by items Then click Choose File to browse the BMC firm ware Please take ROM ima_enc fil...

Page 149: ...zip Unzip package s7dv0350 zip to tmp s7dv0350 in Linux or C s7dv0350 for Win dows operating system and change directory into folder s7dv0350 Setup environment User need to setup the environment under Linux Operating Sys tem Windows Operating System does not require to setup the environment Change the privilege for the files so that the files have the execute permission chmod R 755 Linux run linux...

Page 150: ...BMC FIRMWARE UPDATE 5 9 BMC Windows Launch a cmd exe console and change directory into the folder of C s7dv0350 run win bat ...

Page 151: ... The basic structure is shown as below Figure 5 1 Using SSH to login in The following activity diagram shows you can use SSH to log into the embedded Linux of BMC from remote terminal After logging in SMASH is executed automatically Now SMASH is running and you can enter commands The connection is terminated if the terminal console is idle more than five minutes Default SSH UserName Password User ...

Page 152: ... level and BMC level commands System Level Commands The system level commands provide you the information and power state control Table 5 2 Targets and Actions RELATED TARGETS SUPPORTED ACTIONS CD EXIT HELP CREATE DELETE SET SHOW RESET START STOP VERSION v v v v v system v v v v v v v v system voltage v v v v v system fan v v v v v system temp v v v v v system power v v v v v ...

Page 153: ... show system temp Display all system power supply show system power Display power supply unit fan direction show system power system This command provides you the high level status of the system chassis and main power subsystem Table 5 3 system PROPERTY NAME VALID VALUE ACCESS DESCRIPTION SystemMACx System MAC Address R Dynamically displays system MACx address only available for platform before Gr...

Page 154: ...stem voltage This command returns a high level version of the system voltages health status LOM OCP Mezzanine Hitachi Mezzanine PCIe System MAC Address R Dynamically to display system MAC address only available for platform after Grantley ChassisStatus powerIsOFF powerIsON R PowerIsOFF indicates the system power is off PowerIsON indicates the system power is on Table 5 3 system Continued PROPERTY ...

Page 155: ...t available unknown typically because system power is OFF ok indicates the monitored parameters within normal operating ranges nonCritical indicates the hardware outside normal operating range critical indicates the hardware exceeding specified ratings Table 5 5 system fan PROPERTY NAME VALID VALUE ACCESS DESCRIPTION Sensor name list of fan na ok nonCritical critical R na indicates the status not ...

Page 156: ...r name list of power supply Presence Power Supply Fail ure Detected Predictive Fail Power Supply Input Lost AC DC AllDeasserted Note Only for certain models R Presence Detected indicates the Power Supply Presence detected Power Supply Failure Detected indicates the Powser Supply Failure detected Predictive Fail indicates the Power Supply Predictive Failure available from Grantley platform Power Su...

Page 157: ...r supply status A1 The other power supply status is AllDeasserted Q2 My system supports two power supply slots and two power supply units connected But only one power cord plugged What is the other power supply status A2 The other power supply status shows Presence Detected Power Supply Input Lost AC DC BMC Information The BMC level commands provide several options to configure and display paramet...

Page 158: ...ME VALID VALUE ACCESS DESCRIPTION BMCVersion R Display BMC firmware revision BMCGUID R Display BMC GUID ServerIdentify off on blinking R W Configuring server identify LED BMCMAC R Display the NIC physical address used by server management agent ...

Page 159: ...and above Login Enter the IP address or URL default DHCP static IP address 192 168 0 120 into the address bar of the Web browser Figure 5 3 Files list in the compressed BMC firmware When connecting to the BMC the Login screen prompts for the username and password Please check the IPMI access account for WEBGUI and IPMITOOL information from the file ReleaseNote txt packed in the BMC firmware compre...

Page 160: ...d Sensor System Inventory FRU Information Logs Reports Settings Remote Control Figure 5 5 Login Web Page I Forgot My Password If you forget your password you can generate a new one with this link Enter the Username click on the I forgot my password link This will send the newly generated password to the configured email address for your account Table 6 Default Username and Password FIELD DEFAULT U...

Page 161: ... main web page Figure 5 6 Main Web Page Quick Button and Logged in User Figure 5 7 Quick Buttons and Logged in User User Information The User Information shows the logged in user and privilege level and the four quick buttons allowing you to perform the following functions Menu Bar Quick Buttons and Logged in User Four Quick Buttons User Information ...

Page 162: ...id commands are allowed Operator All BMC commands are allowed except for the configuration commands that can change the behavior of the out of band interfaces Administrator All BMC commands are allowed No Access Login access denied Four Quick Buttons Notification Click the icon to view the warning messages Refresh Click the Sync Click the icon to reload the current page icon to synchronize with th...

Page 163: ... FRU Information Page displays the BMC s FRU device information The FRU page shows Basic Information Chassis Information Board Information and Product Information BIOS POST Code BIOS POST Code displays post code during BIOS post It can display the current and previous codes Server Identify Light up the ID LED Logs Reports The Logs Reports page displays the IPMI Event Log information Settings These...

Page 164: ...ere Server is So it is expected behavior After checked other Operator privilege command by IPMI 2 0 Specification Chassis Control command Power On Off is also allowed But in our code base we raise Chassis Control command to be Administrator to protect system So in Server Power Control page only Administrator can control server power Login BMC through SSH ID sysadmin Password superuser Web Account ...

Page 165: ...Connectors and Jumpers Chapter 6 This section provides position and configuration guidance for the connectors and jumpers ...

Page 166: ...PCIe x8 SATA_HD_B SATA_HD_A Lithium battery power connector Micro USB connector Serial signal Power button USB 3 0 port Power Status LED ID LED ID button GbE RJ45 Management port VGA port MicroSD slot for BMC SEL backup M 2 slot x1 OCP mezzanine slots Riser slot 4 x24 Riser slot 3 x32 M 2 slot x1 TPM header Riser slot 2 x16 Riser slot 1 x24 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 E1 F1 ...

Page 167: ...nboard jumpers Figure 6 2 Mainboard Jumpers SW1 SW3 SW1 SW1 BIT1 Reserved BIT2 PASSWD CLEAR Off Open Normal Default On Short Password Clear SW3 SW3 BIT1 CMOS CLEAR Off Open Normal Default On Short RTC Reset BIT2 ME FW UPDATE Off Open Normal Default On Short ME Force Update DIP Jumper Settings ...

Page 168: ...CONNECTORS AND JUMPERS MAINBOARD 6 3 ...

Page 169: ...Troubleshooting Chapter 7 This section provides guidance for troubleshooting errors and hardware failure notifications ...

Page 170: ...ections System does not Boot after Initial Installation Power Cord Not Plugged In If the power supply cable is not plugged into the chassis power connector the system can not boot up even though chassis front panel LEDs and the fan may be operational Verify that the power connections are good Processor Issues Boot failure situations are also caused by the following Incompatible processor ensure th...

Page 171: ...r cables and connectors are firmly connected to the power supply and the AC outlet If the power supply or the AC outlet has an on off switch make sure that it is on and verify that the outlet is supplying current Check for foreign objects inside the chassis such as screws that can short circuit connections To isolate a specific PSU as defective boot the system with just one PSU installed at a time...

Page 172: ...ng new components verify that the component installed is compatible with the server Software Changes If you recently installed new software or new device drivers Try booting into Safe Mode and uninstall the new software or driver If you can now boot normally there may be a compatibility issue between the new software or driver and some component in your system Contact the software manufacturer for...

Page 173: ...e and try to power up the system If after removing an option the server works you may find that it is a problem with the option or a configu ration problem between the option and the server Contact the option vendor for assistance If the system doesn t power on check the LED display If the power LED is not on you may not be receiving AC power Check the AC power cord to make sure that it is securel...

Page 174: ...hiVantara com community HitachiVantara com Regional Contact Information Americas 1 866 374 5822 or info hitachivantara com Europe Middle East and Africa 44 0 1753 618000 or info emea hitachivantara com Asia Pacific 852 3189 7900 or info marketing apac hitachivantara com Hitachi Vantara ...

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