Warranty
Chapter 5: Parts List
Electrically Operated General Ward Bed
Page 5 - 5
Operation and Maintenance Manual
(154588 REV 1)
5
Warranty
Medicraft Hill-Rom Pty Ltd.
LIMITED WARRANTY
Medicraft Hill-Rom has a long tradition of providing superior quality products and service to our customers. Our goal is
"Total Customer Satisfaction." In that spirit, Medicraft Hill-Rom is proud to offer the following warranty.
GENERAL WARRANTY:
Medicraft Hill-Rom warrants to the original purchaser that its products and replacement parts shall be free from defects in
material and workmanship for a period of three (3) years from date of delivery. Medicraft Hill-Rom’s obligation under this
warranty is expressly limited to supplying replacement parts and/or service for, or replacing, at its option, any product which
is, in the sole discretion of Medicraft Hill-Rom, found to be defective. In addition to the foregoing five-year warranty,
Medicraft Hill-Rom warrants to the original purchaser that the frame and welds on its products will be free from structural
defects for ten (10) years. Any product upgrade or modification initiated by Medicraft Hill-Rom does not affect the original
product warranty.
SPECIFIC WARRANTIES
MATTRESS WARRANTIES
Medicraft Hill-Rom warrants to the original purchaser that its mattress product will be free from defects in material and
workmanship for a period of two (2) years from date of delivery. However, electro mechanical mattress components
(compressors, valves, printed circuit boards, hoses, and couplers) are covered by the general one (1) year warranty.
EXPENDABLE WARRANTIES
A sixty (60) day limited warranty from date of delivery applies to expendable parts such as cushions, coverlets, software
diskettes, locator badge batteries, dome light incandescent bulbs, overhead fluorescent tubes, heating elements, temperature
probes, filter sheets, and microspheres. This warranty is limited to the replacement of the parts covered.
TO OBTAIN PARTS AND SERVICES
In Australia, call Medicraft Hill-Rom Technical Support Department on (02) 9569 0255, Monday through Friday. In order to
expedite service, we request you furnish the following information: customer identification number, product model number,
serial number, and description of the problem. A qualified specialist will provide, via telephone, troubleshooting assistance
for facility personnel and provide necessary parts to make repairs. If troubleshooting determines the need for onsite technical
service, a qualified service representative will be dispatched. Replacement of non technical items will be the responsibility of
the customer. If requested by Medicraft Hill-Rom, products or parts for which a warranty claim is made shall be returned
prepaid to Medicraft Hill-Rom’s factory.
OUT OF WARRANTY EXCHANGE POLICY
After the expiration of the original warranty, upon request, Medicraft Hill-Rom will ship as a replacement, components such
as selected: motors and printed circuit boards, for like units returned to Medicraft Hill-Rom by the original purchaser at a
substantial saving. Please call Medicraft Hill-Rom Technical Support Department for current pricing.
PARTS AVAILABLE POLICY
Medicraft Hill-Rom will offer parts for new and remanufactured products for ten (10) years from date of sale; for
communications products for five (5) years from date of sale.
Note: Some original component parts and assemblies may not be available; functional equivalents may be substituted.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS
WARRANTIES AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF PURPOSE. MEDICRAFT
HILL-ROM’S OBLIGATION UNDER THESE WARRANTIES SHALL NOT INCLUDE ANY
LIABILITY FOR LOSS OF PROFITS, DIRECT, INDIRECT OR CONSEQUENTLY DAMAGES OR
DELAYS.
Some states, provinces or countries do not allow the exclusion or limitation of incidental or
consequential damages, so the above exclusion or limitation may not apply. Any improper or negligent use, any
alterations or repairs not in accordance with Medicraft Hill-Rom’s manuals or performed by others in such
manner as in Medicraft Hill-Rom’s sole judgement affects the product materially and adversely, shall void these
warranties. These warranties do not cover failures due to misuse, abuse, neglect, or lack of routine maintenance.
No employee or representative of Medicraft Hill-Rom is authorized to change these warranties in any way or
grant any warranty unless in writing and signed by a Medicraft Hill-Rom officer. These warranties provide
specific legal rights; but, there may be other available rights, which vary from state to state, province to province,
or country to country.
Revised May 23 2007
Medicraft Hill-Rom Australia Pty Ltd., 72-84 Shepherd Street, Marrickville, NSW 2204