Exchange Policy
Chapter 5: Parts List
Electrically Operated General Ward Bed
Page 5 - 3
Operation and Maintenance Manual
(154588 REV 1)
5
Exchange Policy
The policies that follow are for in-warranty and out-of-warranty exchanges
from Medicraft Hill-Rom.
In-Warranty Exchanges
In some cases, Medicraft Hill-Rom will request that parts/products be returned
for inspection. When this occurs, you are expected to return parts/products
within 30 days of receipt of the exchange part. If you fail to return the
inoperative parts/products within the 30 day period, Medicraft Hill-Rom will
invoice your facility for the full selling price of the parts/products.
NOTE:
The preceding billing procedure is
only
for parts/products that
Medicraft Hill-Rom requests to be returned.
In some cases, the invoice accompanying the parts will show the full selling
price (only for internal use at Medicraft Hill-Rom). Do not confuse this price
with your price.
Do not
return any parts without a RMA number. When parts/products have
been requested to be returned, Medicraft Hill-Rom will include an RMA
packet with the parts/products shipment. If a RMA number is not available,
contact Medicraft Hill-Rom Technical Support at (02) 9569 0255.
Out-of-Warranty Exchanges
You are expected to return the inoperative parts/products within 30 days of
receipt of the exchange part. Medicraft Hill-Rom will include a RMA packet
with the parts/products shipment. If a RMA number is not available, contact
Medicraft Hill-Rom Technical Support at (02) 9569 0255. Medicraft Hill-Rom
will invoice your facility for the full selling price of the parts/products. Upon
return of the inoperative parts/products, Medicraft Hill-Rom will issue a credit
to your facility for
the difference between the exchange price and the full
selling price of the parts/products
.