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Help

Online Help

redirects you to additional documentation concerning the HighPoint

WebGUI.

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takes you to HighPoint’s web support. On this page you can create a

new customer profile where you can register your product or post an online support
ticket.

HighPoint List of Recommended Hard Drives

HighPoint maintains a list of tested hard drives suitable for RAID applications. Since
not every hard drive in the market can be tested, this list is meant to be a general
guideline for selecting hard drives operating in a RAID environment. Regular, desktop
grade drives are highly not recommended for RAID use.

http://highpoint-
tech.com/PDF/Compatibility_List/RocketRAID_600_2700_3600_and_4500_Series_RAID
_HBA_Hard_Drive_Compatiblity_List.pdf

Contacting Technical Support

For any help and support, submit a support ticket online at

http://www.highpoint-

tech.com/websupport/

.

You may also call us during our regular business hours:
Monday – Friday (Excluding Holidays), 9 AM to 6 PM (PST)

Phone

: (408) 240-6108

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Summary of Contents for RocketStor 6414S

Page 1: ...1 RocketStor 6414AS User Manual January 15th 2016 Revision 1 4 HighPoint Technologies Inc ...

Page 2: ...CC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular inst...

Page 3: ... Login 30 Storage Health Inspection SHI 32 Utilizing the Health Inspector Scheduler 34 RAID Expansion OCE ORLM 35 Updating RocketRAID HBA BIOS Firmware 36 Updating BIOS Firmware using WebGUI 36 Troubleshooting Hardware 37 Enclosure Mute Button 37 LED Activity 37 Troubleshooting Software 39 WebGUI Connection cannot be established 40 Troubleshooting RAID 40 Critical Arrays 40 Disabled Arrays 42 Freq...

Page 4: ...0 Appendix A 4 Setting Tab 58 Appendix A 5 Recover Tab 60 Appendix A 6 Event Tab 61 Appendix A 7 SHI Storage Health Inspector 62 Appendix B WebGUI Icon Guide 64 Appendix C RAID Level Reference Guide 66 Help 67 HighPoint List of Recommended Hard Drives 67 Contacting Technical Support 67 ...

Page 5: ...roller Kit Contents Before getting started check to see if any items are missing damaged or incorrect For any discrepancy contact your reseller or go to www highpoint tech com for online support Item Count 4 Bay Tower Enclosure 1 8 Port SAS 6Gb s Hardware RAID PCIe2 0 x8 Host Adapter 1 Low Profile Bracket 1 Disk Trays 4 SFF 8088 Mini SAS Cable 1 UL Power Cord 1 3 5 HDD mounting screws 16 2 5 SSD m...

Page 6: ...AID Features Flash ROM for Upgradeable Firmware Storage Health Inspector Redundant RAID Configurations NVRAM for Write Journaling Battery Backup unit retains data when power outage occurs Multiple RAID Partitions supported Online Array Roaming Online RAID Level Migration ORLM Online Capacity Expansion OCE RAID Initialization Background Foreground Quick Global Hot Spare Disk support Automatic and c...

Page 7: ...ndow 7 and later Linux Linux RedHat Enterprise Open SuSE Fedora Core Debian Ubuntu Linux Driver embedded into Kernel 3 9 4 and later FreeBSD Yes Driver embedded in FreeBSD 9 0 and later Mac OS X Mac OS X 10 6 and later Driver embedded into Mac OS X 10 9 and later Operating Environment Temperature operating 5 C 45 C non operating 40 C 65 C Relative Humidity operating 8 90 RH Non condensing non oper...

Page 8: ... LED Indicates disk is performing I O operations Enclosure Power LED Indicated enclosure is properly powered Back Panel Mini SAS port SFF 8088 port Mute Button Mutes enclosure alarm only Alarm sounds off only when FAN and TEMPERATURE fail Power Receptacle Connect power cord here On Off Switch O Off I On ...

Page 9: ...ou for purchasing HighPoint Technologies RocketStor 6414AS You are only a few steps away from utilizing RAID storage using the industry s most affordable hardware RAID solution To start using your RocketStor 6414AS take the following steps 1 Setting up the Hardware pg 9 2 Install Update drivers pg 12 3 Install HighPoint RAID Management WebGUI pg 17 4 Create RAID Arrays pg 21 5 Initialize and forma...

Page 10: ...he blue tab on the disk tray to unlock and slide the disk tray out Then mount your hard drives onto the tray using the provided screws Repeat for up to four hard drives 3 5 HDD mount points 2 5 SSD mount points 2 Place the enclosure upright on a stable flat surface 3 Connect the enclosure to a power source with the AC Power Cord 4 Connect the enclosure to the included RocketRAID 4522 using the min...

Page 11: ...r compatible slot on your PC motherboard Note 1 Refer to your PC manual for instructions on how to access your motherboard Note 2 Refer to your motherboard manual for instructions on how to locate your PCI Express slot 2 Align the RocketRAID 4522 with the PCI Express slot and push straight down until the card is fully seated 3 Tighten the connection by fastening the RocketRAID bracket and enclosur...

Page 12: ...he latest drivers ensures your product has the latest performance stability and compatibility improvements Drivers are updated regularly at www highpoint tech com For Windows Users 1 Download the latest driver files from our website www highpoint tech com Support Documents and Downloads RocketStor 6414AS 2 Extract the downloaded files onto your PC and note the location of the files ...

Page 13: ...ows Device Manager Control Panel Hardware and Sound Devices and Printers Device Manager 4 Under Other devices right click RAID Controller 5 Click Update Driver Software 6 Click Browse my computer for driver software ...

Page 14: ...vigate to where you saved the driver files 8 Click OK 9 Click Next Windows security will prompt to ask if you are sure you want to install HighPoint Software 10 After clicking Install driver will be installed ...

Page 15: ...ect For Mac Users 1 Obtain latest driver online at www hptmac com PCIe Controller Card 6 Gb s SAS SATA RAID HBA RocketRAID 4522 Download Navigate to your specific HBA controller page Refer to How to View HBA Properties to find model name ...

Page 16: ...nloaded file 3 A mounted volume eg HighPointIOP will appear on the desktop Click the icon to open the volume 4 Click the driver package to start installation pkg file 5 Follow the on screen instructions of the installer ...

Page 17: ... Click Apple Icon About this Mac System Report PCI to check driver status Click Apple Icon About this Mac System Report PCI Step 3 Install HighPoint RAID Management WebGUI The HighPoint RAID Management WebGUI software is a useful tool used to create maintain and view your RAID arrays ...

Page 18: ...te at www highpoint tech com Support Documents and Downloads RocketStor 6414AS Windows WebGUI 2 Extract and open the contents of the downloaded file 3 Double click HighPoint RAID Management exe 4 Follow the on screen instructions to complete the WebGUI installation ...

Page 19: ...Username and password are case sensitive For Mac Users 1 Download the latest WebGUI from our website www hptmac com PCIe Controller Card 6 Gb s SAS SATA RAID HBA RocketRAID 4522 Download 2 Double Click the downloaded Mac WebGUI file 3 Double click the HighPointWebGUI pkg to start the WebGUI installer 4 Follow the installer on screen instructions to complete the WebGUI installation 5 Double click t...

Page 20: ...s Users 1 Open Control Panel 2 Click Uninstall a program 3 Select HighPoint RAID Management to uninstall For Mac Users 1 Navigate to Applications HPTWEBGUI uninstall 2 Click on the uninstall script 3 Type in the Administrator password when prompted Step 4 Create RAID Arrays using WebGUI For both Mac and Windows users 1 Login to WebGUI Default username RAID password hpt 2 Once logged in click the L...

Page 21: ...o go to create array page 3 Click Create Array 4 The RAID creation page provides many features options and settings Detailed descriptions are provided on pg 50 5 Select RAID 5 for Array Type RAID Quick Reference on pg 66 ...

Page 22: ... when new disks are used 8 Select Write Back as the Cache Policy for better disk write performance 9 Select 64K as the Block Size 10 Select all 4 available disks 11 Leave the Capacity Sector Size DV mode and Disk Cache Policy settings at their default values 12 Click Create Create Array page 13 Once created the WebGUI will acknowledge the array has been created and the system will prompt you to in...

Page 23: ...23 Mac OS X Array successfully created New volume needs to be initialized before use Windows Array successfully created ...

Page 24: ...this will help identify which volume to initialize Tutorial_Array is now created and can be seen in Logical tab Step 5 Initialize and format the RAID Array Before using the newly created RAID array you must initialize and format the new volume For Windows Users 1 After creating the RAID array open Windows Disk Management 2 Disk Management will ask to initialize unknown disks either in MBR format o...

Page 25: ...itialize the disks before use As a general rule select MBR for disks less than 2TB and GPT for disks greater than 2TB 3 Right click the new disk and click properties 4 In properties check and make sure it is a HPT VD HighPoint Virtual Disk ...

Page 26: ...ight click the unallocated space and click New Simple Volume Right Click unallocated space then click New Simple Volume 6 Follow the on screen instructions to configure and format the drive 7 Once finished the new volume will receive a drive letter and be available for use ...

Page 27: ...e letter E For Mac Users 1 After creating a RAID array click Initialize when prompted Note If you ignored the prompt simply open Disk Utility Disk Utility for Mac 2 In Disk Utility select the Volume you created on the right then click the Erase tab ...

Page 28: ...28 3 Select the desired disk format and disk name then click Erase Note All previous data on disks will be erased 4 When finished your new RAID volume will be available for use ...

Page 29: ...failure Enabling this feature minimizes the chances of data loss since it reduces the time an array is in critical status Add Remove Spare Using WebGUI 1 Log in WebGUI 2 Click Logical 3 Click Spare Pool 4 Check the box for the disk you want as a spare from Available Disks 5 Click Add Spare Disks added to the spare pool will show under Spare Pool and can be removed by checking the disk checkbox fro...

Page 30: ...ll become blank Adding Email Recipients You can add multiple email addresses as receivers of a notice 1 Type the email of the recipient in the E mail text box 2 Type the name of the recipient in the Name text box 3 Check which type s of events will trigger an email in the respective Event Level check boxes 4 Optional Click test to confirm settings are correct by sending out a test email 5 Click ad...

Page 31: ...net adapter Ethernet 4 and is 192 168 1 143 Note Make sure Restrict to localhost access is disabled in WebGUI Setting Refer to setting You can then remotely access the WebGUI using any other computer that is in your local network by opening any web browser and typing http IP address of host computer 7402 default port is 7402 For Mac Users 1 Open a terminal window on the host computer computer that...

Page 32: ...rage Health Inspector SHI monitors each individual disk s health Monitoring disk SMART attributes can prevent critical RAID failures from occurring This section covers the following Enabling SMART Monitoring Disabling SMART Monitoring Changing HDD Temperature Threshold Enabling SMART Monitoring ...

Page 33: ...ing You have the option to disable SMART monitoring on each individual disk 1 Select the proper controller using the drop down menu on the top left 2 Click the SHI tab 3 Click SMART on desired disk 4 Click Disable Note Disabling SMART will prompt the Storage Health Inspector to change the disk status to Failed The RocketRAID alarm will not alert you when this setting is disabled Any potential warn...

Page 34: ...ou when physical disks get too hot 1 Log in to WebGUI 2 Select the controller from the drop down on the top left 3 Click SHI 4 Type the desired harddisk temperature threshold 𝐹 5 Click Set Utilizing the Health Inspector Scheduler The Health Inspector Scheduler HIS enables you to periodically check your disk arrays to ensure they are functioning optimally Creating a New Verify Task ...

Page 35: ...appear under Tasks List Note New Verify Task box only appears if you have normal status arrays If you have a critical array New Rebuild Task will replace New Verify Task RAID Expansion OCE ORLM Important It is recommended to Verify Rebuild your array before Expanding or Migrating Once you start an OCE ORLM procedure you can stop the process but it must be resumed until completion To add more capac...

Page 36: ...test BIOS ensures you have the latest firmware stability and performance improvements Make sure to read the README before making any changes A few reasons as to why update BIOS Firmware Compatibility fixes Updating firmware may fix issues that occur when using new hardware Bug fixes Bugs that are discovered post release are fixed in subsequent updates Updating BIOS Firmware using WebGUI Keeping th...

Page 37: ... related issues involving the RocketStor 6414S enclosure disk drives or RAID controller refer to the following sections for troubleshooting tips For all other problems submit a support ticket at www highpoint tech com websupport Enclosure Mute Button The mute button on the back will mute the alarm for enclosure related issues such as enclosure FAN or TEMPERATURE failures Failures associated with t...

Page 38: ...UE Disk is in use and performing I O activity such as Rebuilding an array Verifying data integrity Transferring data STABLE BLUE Enclosure is properly powered on UNLIT Unit is powered OFF Disk tray is empty Table 2 LED Diagrams LED Location Icon Normal Faulty Disk Tray Top LED When powered on the top LED will be a STABLE GREEN N A ...

Page 39: ...ctive Failed Identify Disk Tray GREEN BLUE N A N A Enclosure LEDs BLUE N A N A N A Present Indicates that the disk is present and available Active Indicates the disk is performing disk I O Failed N A Identify N A Troubleshooting Software If you face any software related issues involving the HighPoint RAID Management WebGUI refer to the following sections for troubleshooting tips For all other prob...

Page 40: ...es re install RocketRAID drivers If RAID Controller is not present recheck your hardware and cables b For Mac Users Click the Apple Icon on the menu bar Click About this Mac System Report Click PCI Check to see the Type RAID Controller and Driver Installed Yes If Driver Installed is No re install the drivers If RAID Controller is not present recheck your hardware and cables Troubleshooting RAID If...

Page 41: ... to WebGUI Click Logical Tab Click Maintenance Add disk select the appropriate disk 5 Rebuild should start automatically If rebuild does not start click Rescan on the left hand panel Note Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity The process will scan through the entire disk even if you have very little used disk space Rebuild failed If rebuilding fails to comple...

Page 42: ... array using the Recover Tab will yield the best results To utilize the Recover tab you will need to insert the exact physical drives that are listed on the recover list The goal of using recover is to get the RAID status back to critical normal allowing you to access and back up your data Example RAID 5 Disabled Array Recover with RAID Maintenance 1 Log in to WebGUI 2 Click Maintenance for the ar...

Page 43: ... Windows Users 1 Open file explorer 2 Navigate to C Windows 3 Delete hptuser dat 4 Reboot Battery Backup Unit BBU sold separately When you set your RAID array or HDD to utilize write back cache you sacrifice reliability for performance Utilizing Write Through cache allows you to safe guard your data from power related failures but it will be much slower A BBU is primarily used to safe guard arrays...

Page 44: ...e Array Roaming One of the features of all HighPoint RAID controllers is online array roaming Information about the RAID configuration is stored on the physical drives So if the RS6314A fails or you wish to use another RAID controller the RAID configuration data can still be read by another HighPoint card Appendix A Navigating the HighPoint WebGUI The HighPoint WebGUI management utility allows you...

Page 45: ...ical View Additional Controller properties Update BIOS Firmware View disk properties Adjust selected disk behaviors Logical Manage and create RAID arrays Setting Adjust WebGUI controls settings Event Show WebGUI Event Log SHI Storage Health Inspector View and schedule S M A R T monitoring Recover Revert to previously created arrays Logout Logout of WebGUI Help Additional WebGUI documentation Onlin...

Page 46: ...e is not changeable Appendix A 1 Global Tab The WebGUI Global view provides an overview of what each HighPoint controller card connected to your computer detects It is also the first page you see when logging in Host Bus Adapter Properties Storage Properties On the top left of the page is a drop down menu that allows you to select which controller you want to manage if you have multiple HighPoint ...

Page 47: ...ntroller Configured capacity the amount of space used for creating arrays Free Capacity total amount of space unused Appendix A 2 Physical Tab The physical tab shows general and extended information about the controller you are using Information about the firmware BIOS and operating temperatures are all located here This information is useful for identifying what RAID controller model you have and...

Page 48: ...tional information concerning the HBA Host Bus Adapter in the enclosure IOP Model IOP chip model number CPU Temperature Displays computer temperature in Celcius C Board Temperature Displays the board temperature in Celcius C SDRAM Size SDRAM size of the HighPoint controller card Battery Installed Battery Backup Unit information Firmware Version Firmware version of the HBA SAS address the SAS addre...

Page 49: ...d ahead Location Device location example 1 2 states controller 1 slot 2 Write Cache Enable Disable the disk write cache Max Free space on disk that is not configured in an array Status Normal disabled critical status of the disk NCQ Enable Disable Native Command Queuing Serial Number serial number of the physical disk Identify LED N A Unplug Safely ejects selected disk Other methods of disk remova...

Page 50: ...reorder I O commands for maximum efficiency Identify LED N A Rescan Clicking rescan will immediately signal the controller to scan for any changes in the connection Clicking this button will also stop any alarm if currently ringing Appendix A 3 Logical Tab The Logical tab is where you are edit delete and maintain your RAID configurations as well as adding drives to your spare pool The logical tab ...

Page 51: ...n Beeper Mute An array is a collection of physical disks that will be seen as one virtual drive by your Operating System OS The RocketStor 6414AS has a RocketRAID 4522 controller capable of creating the following array types ...

Page 52: ... not build parity Recommended for testing purposes only or when new disks are used Not recommended for RAID 5 and RAID 6 Foreground The array initialization process will be set at high priority During this time array will be non accessible but initialization completion time will be shorter Background The array initialization process will have a lower priority During this time array will be accessi...

Page 53: ...A block size of 64 KB is recommended since it gives balanced performance for most applications Capacity Default Maximum The total amount of space you want the RAID array to take up When creating RAID levels disk capacities are limited by the smallest disk Example Capacity calculation A RAID 5 organizes data in the manner shown below All parity data will become unusable for the user and not include...

Page 54: ...ferring and processing video files There are several factors concerning DV mode to take note DV mode only available for RAID 0 5 and 6 Only 1 RAID array you created can enable DV mode DV mode only works when array status is normal Margin 5 25 When DV mode is enabled you have the option to set the margin This percentage represents the amount of space the designated cache will hold before flushing t...

Page 55: ...r array Array Information Clicking on the maintenance button will show you the Array information box Different array statuses Normal critical disabled will have different maintenance options Normal Status A Normal Status Array has the following options Delete deletes the selected RAID array Unplug powers off the selected RAID array Verify verifies the integrity of the RAID array Change Cache Polic...

Page 56: ...y disk option Once array status changes to critical the faulty disk will be taken offline and you can either Reinsert the same disk Insert new disk Reinserting the same disk should trigger rebuilding status since data on the disk would be recognized If you insert a new disk clicking add disk will give you the option to select that disk and add it to the array ...

Page 57: ...be inaccessible Rebuilding will not trigger since RAID does not have enough parity data to rebuild upon Your options in Maintenance are Delete will delete the array Unplug will take array offline making it safe to remove Recover will attempt to recover the array using the list from the recover tab Physical Device Information ...

Page 58: ... physical drives are detected and appear under Logical Device Information Beeper Mute The controller emits a beeping sound whenever an Array falls into critical status Array falls into disabled status You unplug a disk Your disk fails due to bad sectors SMART sensors anticipate drive failure If device is currently beeping clicking Beeper Mute will mute the sound immediately Note This button does n...

Page 59: ...ible but data inconsistency due to ignored bad sectors may cause problems in the future If this option is enabled HighPoint recommends user to check the event log for bad sectors Enable audible alarm default Enabled When a physical disk fails the controller will emit an audible sound signaling failure This option mutes the alarm Set Spindown Idle Disk minutes default Disabled When set physical dri...

Page 60: ...n port Password Setting Changing your WebGUI password Under Password Setting type your new password and confirm it then click submit Email Setting You can set the controller to send an email out to recipients of your choosing when certain events refer to Event Tab trigger Appendix A 5 Recover Tab Previously created arrays will be stored under this tab Recovering an array from here will attempt to ...

Page 61: ... list 1 Log in to WebGUI 2 Click Recover Tab 3 Click Backup to File Note The file will be saved as hptrec rec How to Reload your Backup Recover List In the case that you cleared the recover list or it does not appear for any reason you can recover it if you saved the list beforehand To reload your recover list 1 Log in to WebGUI 2 Click Recover Tab 3 Under Update Recover List click Browse 4 Locate...

Page 62: ...iguring event notifications Configuring maintenance Warning Alerts issued by the Host Adapter High temperatures Sector errors Communication errors Verification errors Error Hardware related problems Hard disk failure Broken errors Memory failure The event view is a basic error logging tool built into the HighPoint WebGUI Appendix A 7 SHI Storage Health Inspector S M A R T Attributes HDD Temperatur...

Page 63: ...mation collected using SMART Self Monitoring Analysis and Reporting Technology Hard Drive Technology The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties ...

Page 64: ...aning more than one disk failed and the array is no longer accessible Initializing The array is initializing The two types of initialization is Foreground and Background See Initialization Uninitialized The array initialization process has been interrupted and the process is incomplete Not Initialized Disk is not initialized yet and needs to be initialized before use OCE ORLM Array is performing a...

Page 65: ... is currently rebuilding Verifying The array is performing a data consistency check Array status will show verifying Disabled The array does not have enough disks to maintain the RAID level A disabled array is not accessible OCE ORLM Array is expanding its capacity or migrating to a different raid level Status will display Expanding Migrating OCE ORLM stopped The Expansion Migrating process has be...

Page 66: ...e and medium write performance with data protection for up to 2 drive failures Useable storage capacity equals total capacity of all drives in the array minus two Fast database and application servers which need performance and data protection RAID 5 Disk Striping with Rotating parity 3 67 94 High read performance and medium write performance with data protection with a single drive failure Not re...

Page 67: ...t every hard drive in the market can be tested this list is meant to be a general guideline for selecting hard drives operating in a RAID environment Regular desktop grade drives are highly not recommended for RAID use http highpoint tech com PDF Compatibility_List RocketRAID_600_2700_3600_and_4500_Series_RAID _HBA_Hard_Drive_Compatiblity_List pdf Contacting Technical Support For any help and supp...

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