40
WebGUI – Connection cannot be established
1.
Check the connection of the card with its PCI Express slot. (PCIe 2.0 x8 for RR4522)
2.
Check and make sure the cables are not faulty.
3.
Check Device Manager (Windows) or System Report (Mac) to verify the device and
drivers are installed and detected by the OS
a.
For Windows Users
:
Open
Device
Manager
.
Click on the
Storage
Controller
tab.
Check to see if
RocketRAID 4522 SAS Controller
is listed.
If
RocketRAID 4522 SAS Controller
is not listed, check to see if
RAID
Controller
is under
Unknown devices
.
If
RAID
Controller
is under
Unknown
Devices
, re-install RocketRAID
drivers.
If RAID Controller is
not
present, recheck your hardware and cables.
b.
For Mac Users:
Click the Apple Icon on the menu bar.
Click About this Mac > System Report.
Click
PCI
.
Check to see the
Type
:
RAID Controller
and
Driver Installed: Yes.
If Driver Installed is
No
, re-install the drivers.
If
RAID Controller
is not present, recheck your hardware and cables.
Troubleshooting – RAID
If you face any RAID related issues involving your RAID array, refer to the following
sections for troubleshooting tips. For all other problems, submit a support ticket at
www.highpoint-tech.com/websupport
Critical Arrays
When your disk is critical, that means your array as a whole is still accessible, but a
disk or two is faulty (depending on your RAID level) is in danger of failing.
