Hewlett Packard Enterprise aruba, Troubleshooting Manual, Page: 3 / 41

Contents
Contents
Contents 3
Revision History 4
Preface 5
About this Guide 5
Intended Audience 5
Related Documents 5
Conventions 5
Terminology Change 6
Contacting Support 7
AP Provisioning 8
AP Fails to Receive Provisioning Rule from Activate 8
AP Fails to Receive Provisioning Rule from DHCP Server 9
The SetMeUp SSID for AP Provisioning is Not Broadcasted 11
Member AP Fails to Provision in an Instant Cluster 12
Instant APs Managed by Aruba Central 17
AP Fails to Connect to Aruba Central 17
AP Fails to Receive Configurations from Aruba Central 19
AP Fails to Download Software Image from Aruba Central 22
Instant APs Managed by AirWave 23
AP Fails to Connect to AirWave 23
AP Fails to Receive Configurations From AirWave 24
AP Fails to Download Software Image From AirWave 25
AP Fails to Download Certificates from AirWave 26
Wireless Client Connections 28
Wireless Client Unable to Connect to AP 28
Wireless Client Unable to Get an IP Address 30
Wireless Client Unable to Pass Traffic 30
Wireless Client Fails 802.1X Authentication 31
Wireless Client Fails MAC Authentication 32
Wireless Client Fails to Reach Captive Portal Authentication Page 32
Wireless Client Fails Captive Portal Authentication 33
ARM 35
Wireless Client Unable to Find SSID 35
AP Does Not Operate on Certain Channels 36
AP Changes Radio Channel Frequently 37
Mesh Networks 40
Aruba Instant AP | Troubleshooting Guide 3