AP Provisioning |
9
Continuous pkt lost
:0
VPN down time
:0
AP1X type:NONE
Certification type:NONE
Validate server:NONE
Check the Status of Activate Connection
Run the
show activate status
command to view the status of Activate connection. The output of this
command will display the reason for failure, if the AP fails to connect to Activate.
The following are possible states of the Activate connection:
Activate Status
Inference
success
The AP is connected to Activate and received a provisioning rule.
connection_failed
The AP failed to connect to Activate. The reason for connection
failure is displayed in the Activate fail reason line.
connecting
The AP is able to reach Activate but the provisioning rule is not
defined.
fail-prov-no-rule
fail-TCP-error
There in an uplink error in the TCP port of the AP.
The sample below displays the Activate connection information of the AP, generated by the
show activate
status
command:
(Instant AP)# show activate status
IAP MAC Address
:90:4c:81:c3:28:1e
IAP Serial Number
:USGHK514D1
Cloud Activation Key
:
Activate Server
:device.arubanetworks.com
Activate Status
:connection-failed
Activate fail reason
:dns error
Provision interval
:5 minutes
Check if Access to Activate Server is Allowed in the Network
Firewall
Check the network firewall and ensure that traffic to
device.arubanetworks.com
is allowed.
AP Fails to Receive Provisioning Rule from DHCP Server
After initial boot all APs connect to the DHCP server to receive IP address, netmask, and gateway IP address.
APs can be configured to receive the provisioning rule through the DHCP server by configuring DHCP
options-
option 60
and
option 43
.
The following procedure describes how to troubleshoot issues, if the AP fails to receive provisioning rule
from DHCP server:
1.
Check the Configuration of DHCP Options
2.
Check if the AP has AirWave IP Configured
Check the Configuration of DHCP Options