Hewlett Packard Enterprise aruba, Troubleshooting Manual, Page: 23 / 41

Chapter 4
Instant APs Managed by AirWave
Instant APs Managed by AirWave
The following are common issues observed in Instant APs managed by AirWave:
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AP Fails to Connect to AirWave
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AP Fails to Receive Configurations From AirWave
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AP Fails to Download Software Image From AirWave
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AP Fails to Download Certificates from AirWave
AP Fails to Connect to AirWave
The following procedure describes how to troubleshoot issues, if the AP fails to connect to AirWave:
1. Check AirWave Credentials
2. Check if the AP is Connected to AirWave
3. Ensure that the AP is Added to a Device Group
4. Check the Authentication Settings for Instant APs in AirWave
Check AirWave Credentials
Ensure that the AirWave credentials — Organization String, Shared Key, and the IP address of the AirWave
server are entered correctly on the AP.
Check if the AP is Connected to AirWave
Run the show ap debug airwave command in the CLI of the AP to view details of AirWave server. Check
the Status column to identify the state of AirWave connection.
The sample below displays details of the AirWave server, generated by the show ap debug airwave
command:
Airwave Server List
-------------------
Domain/IP Address Type Mode Config-only Rapids-mode
Status
----------------- ---- ---- ----------- ----------- ------
1.1.1.1 Primary - - No
Not connected
----------------- ---- ---- ----------- ----------- ------
The following are possible connection states of AirWave:
AirWave Status Inference
Connected The AP is connected to AirWave but is not authenticated.
Login-done The AP is successfully connected to AirWave.
Not Connected The AP failed to establish a TCP connection with the AirWave server.
Ensure that the AP is Added to a Device Group
Aruba Instant AP | Troubleshooting Guide 23