Hewlett Packard Enterprise aruba, Troubleshooting Manual, Page: 8 / 41

Chapter 2
AP Provisioning
AP Provisioning
The following are common issues observed during the provisioning process of an AP:
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AP Fails to Receive Provisioning Rule from Activate
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AP Fails to Receive Provisioning Rule from DHCP Server
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The SetMeUp SSID for AP Provisioning is Not Broadcasted
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Member AP Fails to Provision in an Instant Cluster
AP Fails to Receive Provisioning Rule from Activate
The APs after receiving its IP address, netmask, and gateway IP address from the DHCP server will establish a
connection with the Activate server to retrieve the provisioning rule. In some cases, the AP might fail to
receive the provisioning rule and remain in the factory default state.
The following procedure describes how to troubleshoot issues, if the AP fails to receive the provisioning rule
from Activate:
1. Check the Uplink of the AP
2. Check the Status of Activate Connection
3. Check if Access to Activate Server is Allowed in the Network Firewall
Check the Uplink of the AP
Ensure that the AP has an active uplink connection to reach the Activate server.
Run the show uplink status command to the view the state of uplink connections of the AP. If the state of
the active uplink connection is DOWN , resolve the issue with the AP uplink.
The sample below displays information of the uplink connection of the AP, generated by the show uplink
status command:
(Instant AP)# show uplink status
Uplink preemption :enable
Uplink preemption interval :600
Uplink enforce :none
Ethernet uplink eth0 :DHCP
Uplink Table
------------
Type
State Priority In Use
---- ----- -------- ------
eth0 DOWN 0 Yes
Wifi-sta INIT 6 No
3G/4G INIT 7 No
Internet failover :disable
Max allowed test packet loss :10
Secs between test packets :30
VPN failover timeout (secs) :180
Internet check timeout (secs) :10
ICMP pkt sent :0
ICMP pkt lost :0
Aruba Instant AP | Troubleshooting Guide 8