Henny Penny 6.10 Service Instructions Manual Download Page 55

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Error messages

Service instructions

9.11 Faulty CAN connection

Description There is a communication fault between the operating panel and

control panel. In addition, temperature sensor and fan fault messages
appear on the touchscreen.

Fault message displayed

Troubleshooting

Replace communication cable between operating panel and
control panel circuit board.

Replace control board.

Replace operating panel.

10015160-0ASAE-A

Summary of Contents for 6.10

Page 1: ...ergy Unit type Space afer Plus Platnium 6 10 Electric Tabletop unit Space afer Platnium 6 23 Electric Tabletop unit Translation from the original document 10015160 0ASDE A 10 16 2015 10015160 0ASAE A en US RE GIST ER WARRANTY ONLI NE AT WWW HENNYPEN NY C OM ...

Page 2: ...Manufacturer Copyright by MKN Maschinenfabrik Kurt Neubauer GmbH Co KG Halberstaedter Strasse 2a D 38300 Wolfenbuettel Telephone 0 53 31 89 0 Telefax 0 53 31 89 280 2 Service instructions ...

Page 3: ... 5 7 1 Check calibration 18 5 7 2 Calibrate cooking chamber sensor 19 5 8 DynaSteam test 20 5 9 Emptying the water 21 5 10 Setting the set up height 21 5 11 Audio settings 22 5 12 Select signal tones 23 5 13 POS activation 23 5 14 Log data export 23 5 15 Software update 25 5 16 Importing additional content 25 5 17 Restoring data 26 5 18 Backing up data 26 5 19 Water filter maintenance 27 5 20 Impo...

Page 4: ...ssages 45 9 1 Emergency operation 45 9 2 Cooking chamber sensor defective 694 695 46 9 3 Core temperature sensor defective 699 700 47 9 4 Water vapor sensor defective 710 48 9 5 Excess temperature in the cooking chamber ID73 49 9 6 Overtemperature control TMP_ID2 50 9 7 Risk of frost TMP_ID72 50 9 8 Fan defective or temperature limiter triggered 702 only for Compact 51 9 9 Fan defective Cooking pr...

Page 5: ...Network settings 2100 Input network addressing Only for units with touch screen control Installation in structions Basic settings user 111 Setting of basic values for the user functions software up date Operating in structions Lockscreen 369 Deactivating the lockscreen in cooking mode Only for units with touchscreen con trol Operating in structions Trade show mode 888 Activation deactivation for e...

Page 6: ... group Target group for this service manual is trained specialists who are familiar with the technical functioning and operation of the unit Figures All figures in this service manual are intended as examples Discrepancies can arise between this and the actual unit 2 2 Warranty The warranty is void and safety is no longer assured in the event of Modifications or technical changes to the unit Impro...

Page 7: ...t be observed DANGER Danger to life due to electric current ü Disconnect power prior to performing gas and electrical work Disconnect unit from the mains supply and secure it against restart Check to ensure absence of voltage DANGER Risk of fatal injury from gas ü Disconnect the unit from gas supply prior to performing gas installation tasks Lock site gas supply and secure it against restart 10015...

Page 8: ...ear panel c Unit cover b Air inlet nozzle cover Remove unit cover Remove cover from air inlet nozzles by turning it Remove the screws from the unit cover Remove the unit cover Remove the rear panel Remove screws from the rear panel Remove the rear panel Mounting Mounting is done in the reverse order 10015160 0ASAE A ...

Page 9: ... the service level Calling up the Service menu Switch the appliance on Touch the Appliance functions field Display of Appliance functions menu Touch Settings field Display of PIN window Enter password and touch Confirmation field Display of menu Appliance test Service menu INFORMATION The password for the service menu is 1967 5 1 2 Service menu overview Selecting a menu element Display of the menu...

Page 10: ... 5 2 Appliance information Description Display of the appliance specific information Installed software Appliance configuration Cookbook version Serial number Contact data Overview Exiting the appliance information Touch the Back field 10015160 0ASAE A ...

Page 11: ...present Status 2 Climate control system fan B14 Pressure switch on the DynaSteam unit PWM heat requirement in Temperature sensor B3 is not present No indicator of fan speed for unit size 6 23 Status 3 WaveClean option K04 Magnetic valve for water vapor elimination siphon filling B15 Reed contact switch B14 Pressure switch on the DynaSteam unit Temperature sensor B3 is not present 10015160 0ASAE A ...

Page 12: ...aveClean automatic cleaning The tests are possible individually or as overall test For instructions on performing see the touch screen Overview Selecting a program Select a program by adjusting the roller Program description 1 Climate Automatic checking of the following areas components Heating circuit Heating body failure of a phase only for energy type electric Semiconductor relay SSR only for e...

Page 13: ...ning WaveClean pump circulation pump Siphon pump drainage pump Magnetic valve for water vapor elimination siphon filling Reed contact switch of the cooking chamber door Starting the program Touch the START field Evaluation The test result appears on the touch screen Entry in HACCP memory 10015160 0ASAE A ...

Page 14: ...hed on permanently A plurality of relays are switched on simultaneously Overview Image Relay test page 1 Image Relay test page 2 Activating relay test Touch field of relay to be tested The relay is active Field of the active relay is highlighted in green Deactivating relay Touch field to be deactivated that is highlighted in green The relay is inactive Field is highlighted in gray 10015160 0ASAE A...

Page 15: ...4 Siphon pump G24 230V AC K6 X12 5 Backup relay K6 230V AC K7 Not in use K8 X17 1 Solenoid fresh air M8 230V AC K9 X16 1 3 Only for unit size 6 23 fan direc tion left right Potential free K10 X13 1 2 Only for unit size 6 23 fan on off Potential free K11 X14 2 Cooling fan G7 230V AC K13 Not in use K14 Not in use K15 X1 2 Cooking chamber light 230V AC K16 X9 1 2 Supply for control panel MMI 24V DC K...

Page 16: ...the test Touch the START field Checking of the cooking chamber temperature Automatic cooling off of the cooking chamber if 70 C Rinse and fill up siphon Draining by pump G24 Filling by magnetic valve K12 Circulation and heating The circulation pump G16 is switched on Heating of the cooking chamber to 55 C Rinse DynaSteam and siphon DynaSteam steaming unit is switched on Another water change from t...

Page 17: ...ory calibrated Recalibration is required only in exceptional cases Overview b a g h i j c d e f a Back to the unit test f Core temperature measurement values b Not used g Save changed offset c Cooking chamber temperature h Help function not used d Saved offset i Offset setting e Average heat requirement j Start Stopp field Color detection of the temperature values INFORMATION During calibration th...

Page 18: ...calibration Touch the START field The cooking chamber is heated up to 100 C Display of the current temperature on the touch screen Wait until the cooking chamber temperature on the touch screen indicates 100 C 1 C Compare displayed cooking chamber temperature with temperature of external measurement device The external measurement device must display a temperature between 99 C 99 5 C If the value ...

Page 19: ...e external measurement device must display a temperature between 99 C 99 5 C If necessary adjust offset value again Let 10 minutes adjustment time elapse If the value is within the range save calibration Saving the calibration Touch Save offset field Saving of set value Automatic calibration of core temperature sensor Canceling the calibration Touch the STOP field The calibration ends Exiting the ...

Page 20: ...y pipe Overview Starting the test Touch Initialization field Automatic pre rinse Field changes to START Set water quantity using the rollers Touch the START field Activation of the DynaSteam steaming unit The water comes runs from the water supply pipe into the cooking chamber Check the water quantity Collect the water from the supply pipe with a measuring container Starting water test After the p...

Page 21: ...ay not exceed 6 bar The cooking chamber temperature is 130 C Overview Starting to drain the water Touch the START field Start of the automatic water drainage Display of the cooking chamber temperature and remaining time Canceling the water drainage Touch the STOP field 5 10 Setting the set up height Overview Setting the set up height Set the set up height by adjusting the rollers Touch the OK fiel...

Page 22: ...iance test 22 Service instructions 5 11 Audio settings Overview Setting the volume Set the desired volume using the sliders Touch the OK field Changes saved Canceling the selection Touch the Back field 10015160 0ASAE A ...

Page 23: ...l connection to a customer supplied performance optimization system INFORMATION An additional modification of the appliance is required With activation without retrofitting the heating circuit will not be activated Overview Changing the setting Touch the OK field Change saved Automatic restart of the software Canceling the selection Touch the Back field 5 14 Log data export Description Log data ex...

Page 24: ...Service menu appliance test 24 Service instructions Overview Exporting log data Perform according to instructions on the touch screen Touch the Confirmation field Log data export begins 10015160 0ASAE A ...

Page 25: ...to instructions on the touch screen and description Touch the OK field Update begins Then a confirmation appears on the touch screen 5 16 Importing additional content Description Import of additional content videos graphics help texts Overview Importing content Perform according to instructions on the touch screen Touch the Confirmation field Import the content Then a confirmation appears on the t...

Page 26: ...onfirmation field Restoring of the data from the SD card Touch the OK field Automatic restart of the software 5 18 Backing up data Description Export function of the parameters for example calibration values Storage of the data on the internal SD card or USB stick if present Overview Backing up data Tap the Confirmation field Back up of the data Then a confirmation appears on the touchscreen Tap t...

Page 27: ...nection is connected to the filter Overview Setting the capacity Use the number block to set the desired values by tapping Tap the OK field Changes saved Canceling the selection Tap the Back field 5 20 Importing contact data Description Import of service contact data These are available under unit information for the operators Overview Preparing the data Create the file ContactData txt with favori...

Page 28: ...h allows alternative use in case of a relay failure This is only possible with the listed relays Locate defective relay Call relay test in the service menu Perform relay test Locate defective relay by examining the output voltage at the corresponding outputs on the control circuit board Occupying the spare relay Do rewiring according to the table Example When using it for K8 solenoid M8 rewire lin...

Page 29: ...X12 4 Siphon pump G24 Reconnect the line from X12 4 to X12 5 and to as sign a reserve relay to it K6 X12 5 Backup relay K6 Reconnect the line from X12 5 to X12 5 and to as sign a reserve relay to it K8 X17 1 Solenoid fresh air M8 Reconnect the line from X17 1 to X12 5 and to as sign a reserve relay to it K17 X12 1 Circulating pump G16 Reconnect the line from X12 1 to X12 5 and to as sign a reserve...

Page 30: ...w Touch the invisible field three times quickly Change of the display to the multi page status overview Exiting the status overview Touch the Back field Change to the display of the cooking process INFORMATION The status overview is intended only for the service technician 10015160 0ASAE A ...

Page 31: ...file Preparing the USB stick Open and download the ZIP file and unzip In general the unzipped folder is in the same directory as the previously compressed one Copy unzipped folder MMIUpdate to the USB stick The update file is in the folder The file has the extension ugl For example 012200 ugl software update V1 22 Inserting the USB stick The USB interface is behind the cover on the bottom left of ...

Page 32: ...ion field The password for the Settings menu is 111 Select the Software update field on the left area of the menu by swiping Tap the Software update field Tap the OK field The update begins INFORMATION The update can take up to 20 minutes The software is restarted several times Do not switch the unit off Then a confirmation appears on the touchscreen Tap the OK field The software restarts automati...

Page 33: ...ble Current additional content Additional contents are provided as packed ZIP file Preparing the USB stick Open and download the ZIP file and unzip In general the unzipped folder is in the same directory as the previously compressed one Copy the unzipped folder MMIContent to the USB stick In the folder there are other subfolders This may not be changed Inserting the USB stick The USB interface is ...

Page 34: ...gs field Display of PIN window Enter password and tap the Confirmation field The password for the Settings menu is 111 Select the field Import additional contents on the left area of the menu by swiping Tap the Import additional contents field Tap the OK field The data is imported Then a confirmation appears on the touchscreen Tap the OK field 10015160 0ASAE A ...

Page 35: ...eate FCImport folder on the USB stick Copy update file to the FCImport folder The update consists of one file The file has the wording TouchClassicDB sdf Inserting the USB stick The USB interface is behind the cover on the bottom left of the housing Importing the MKN cookbook Switch on unit I Tap the Appliance functions field Display of Appliance functions menu Tap Settings field Display of PIN wi...

Page 36: ...Software 36 Service instructions Tap the Confirmation field Import begins Then a confirmation appears on the touchscreen Exiting selection Tap the Back field 10015160 0ASAE A ...

Page 37: ...it functions field Display of Unit functions menu Tap the Settings field Display of PIN window Enter password 888 and tap the Confirm field Display of Trade show menu Switching trade show mode on Tap the Trade show mode is off field Automatic restart of the software Unit is in trade show mode The active trade show mode is indicated on the screen Switching off trade show mode Call up the Trade show...

Page 38: ... AC 18V AC 230V AC X16 24V DC X7 X9 X1 Legend A1 Control board T1 Transformer A2 Control panel X8 Digital key M1 Fan motor 8 1 2 Unit size 6 1 X8 T10 M10 A1 A2 T1 230V AC 18V AC 230V AC CAN X5 24V DC X7 X9 X1 Legend A1 Control board T1 Transformer A2 Control panel T10 Power board M10 Fan motor X8 Digital key 10015160 0ASAE A ...

Page 39: ...Electronics 39 Service instructions 8 2 Control board 8 2 1 Layout 10015160 0ASAE A ...

Page 40: ...V DC No Description Conductor number 1 2 Supply for control panel MMI Connector X10 230V AC No Description Conductor number 1 Supply voltage for relay 2 Output K1 main contactor Q1 3 4 5 N Connector X11 230V AC optional No Description Conductor number 1 Output K1 POS A 2 Output K2 POS B 3 Input 230V POS C 4 5 N Connector X12 230V AC No Description Conductor number 1 Output K17 WaveClean pump G16 2...

Page 41: ...X17 230V AC No Description Conductor number 1 Output K8 solenoid M8 2 N for solenoid M8 Connector X19 X20 Not assigned Connector X21 Reed contact switch for cooking chamber door B15 Connector X22 X23 Not assigned Connector X24 B1 core temperature sensor 1 Connector X25 B2 cooking chamber sensor 1 Connector X26 Not assigned Connector X27 B4 Vapor sensor Connector X28 B5 moisture sensor Connector X2...

Page 42: ... 42 Service instructions Connector X32 24V DC No Description Conductor number 1 2 Output SSR Q2 Q3 Connector X35 Not assigned Button The buttons have no function and are intended for internal use 10015160 0ASAE A ...

Page 43: ... 230V AC 6 3A F1 3 15A A1 F2 B13 G7 K6 Legend A1 Control board K6 Backup relay A2 Control panel K12 Magnetic valve extinguishing B11 Cooking chamber STL K23 Magnetic valve manual rinse B13 Thermal switch M8 Solenoid E Cooking chamber light M1 Fan motor F Fuse Q1 Main contactor G7 Cooling fan T1 Transformer G16 WaveClean pump G24 Siphon pump only for models with automatic WaveClean cleaning system ...

Page 44: ...3 15A A1 F2 B13 G7 K6 Legend A1 Control board K6 Backup relay A2 Control panel K12 Magnetic valve extinguishing B11 Cooking chamber STL K23 Magnetic valve manual rinse B13 Thermal switch M8 Solenoid E Cooking chamber light M10 Fan motor F Fuse Q1 Main contactor G7 Cooling fan T1 Transformer G16 WaveClean pump T10 Power board G24 Siphon pump only for models with automatic WaveClean cleaning system ...

Page 45: ... into regular operation automatically A reset is not necessary INFORMATION Emergency programs handle the limited further operation of the appliance until servicing Deviating cooking results and temperature deviations are possible Overview Error message displayed Description Chamber sensor faulty The core temperature sensor takes over the function of the cooking chamber sensor Water vapor sensor de...

Page 46: ...ocation The cooking chamber sensor is in the top right of the cooking chamber Naming on the circuit diagram B2 Troubleshooting Dismount unit cover Check contacting on control board A1 X25 Remove existing cooking chamber sensor from the control board A1 X25 and plug in new cooking chamber sensor The fault message disappears Replace cooking chamber sensor The fault message is still displayed Replace...

Page 47: ...amber Naming on the circuit diagram B1 Troubleshooting Dismount unit cover Check contacting on control board A X24 Remove existing core temperature sensor from the control board A1 X24 and plug in new core temperature sensor The fault message disappears Replace core temperature sensor The fault message is still displayed Replace control board Function check The measurement values can be called up ...

Page 48: ...heck that cooling fan is functioning properly To do so use the relay test in the Service menu to switch on the cooling fan The cooling fan does not start Measure the voltage at the fan Voltage present Cooling fan defective Voltage not present Relay on the control board defective Replace control board The cooling fan starts Check surroundings and ambient temperature See also installation instructio...

Page 49: ...temperature sensor Troubleshooting Dismount unit cover Switch unit to I Measure the voltage current consumption on the load side of the semi conductor relay Voltage current is present and the LED on at least one of the semi conductor relays if off Semi conductor relay is defective Replace component and check that fan impeller is balanced Measure the control voltage on the input side of the semi co...

Page 50: ...ice menu to switch on the cooling fan The cooling fan does not start Measure the voltage at the fan Voltage present Cooling fan defective Voltage not present Relay on the control board defective Replace control board The cooling fan starts Check surroundings and ambient temperature See also installation instructions 9 7 Risk of frost TMP_ID72 Description The unit is not ready for use The temperatu...

Page 51: ...ssignment power board Connector X1 c Connector X2 d 1 L1 230V 1 320V DC 2 N 2 Ground 3 PE 3 15V DC 4 5 PFC DANGER Warning electric shock Danger of death When working on the power board make sure that energized parts are ex posed Work on these components during operation and up to 3 minutes after enabling is not allows Even if the motor is stopped and the appliance is de en ergized the connection t...

Page 52: ... and replace if necessary The safety temperature limiter has not tripped Check fuse F3 on control board A1 Replace if necessary Check main contactor Q1 and control board A1 Check relay K1 on the control board If necessary use backup relay or replace control board Troubleshooting the fan motor Switch unit on I Check voltage supply at connector X1 No voltage present Fuse F1 blown Replace power board...

Page 53: ...itch is on the DynaSteam steaming unit a b c a Pressure switch c Water supply pipe in the cooking chamber b Sieve INFORMATION 20 x pedestal units have two steaming units Naming on the circuit diagram B14 Troubleshooting Ensure on site water supply to soft water connection of unit The flow pressure at the water connection must be at least 2 bar Check sieve on the water connection for soiling To do ...

Page 54: ...he water quantity does not correspond to the set quantity 10 Ensure that the supply pipe is not clogged Replace steaming unit Perform the DynaSteam test in the Service menu No water runs through the water supply pipe into the cooking chamber Check water supply pipe for calcification Ensure that the hose between the steaming unit and supply pipe is not clogged Replace steaming unit 10015160 0ASAE A...

Page 55: ...etween the operating panel and control panel In addition temperature sensor and fan fault messages appear on the touchscreen Fault message displayed Troubleshooting Replace communication cable between operating panel and control panel circuit board Replace control board Replace operating panel 10015160 0ASAE A ...

Page 56: ...Error messages 56 Service instructions 10015160 0ASAE A ...

Page 57: ......

Page 58: ...Manufacturer Copyright by MKN Maschinenfabrik Kurt Neubauer GmbH Co KG Halberstaedter Strasse 2a D 38300 Wolfenbuettel Telephone 0 53 31 89 0 Telefax 0 53 31 89 280 10015160 0ASAE A ...

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Henny Penny 6.10, Service Instructions Manual

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