8
Please keep these instructions for future reference.
Equipment assembly and Wiring is required before using this Guide.
For assembly please consult Intelligen Assebly and Wiring Guide.
PRIOR ASSEMBLY NEEDED
IMPORTANT!
This Quick Start Guide is
only for Intelligen Series XXKSJFS Model.
IMPORTANT!
Since product improvement is a continuing effort, we reserve the
right to make changes in specifications without notice.
Normal Business Hours – 8:00 AM – 8:00 PM EDT
(800) 321-1881
After Hours (after 5:00 PM EDT, weekends and holidays)
(877) 482-7238
heatcraft.com/intelligen/support
US. Customer Service
Normal Business Hours – 8:00 AM – 8:00 PM EDT
(800) 321-1881
After Hours (after 5:00 PM EDT, weekends and holidays)
(877) 482-7238
heatcraft.com/intelligen/support
Canada Customer Service
QUICK START GUIDE
INTELLIGEN 00049DFS
MARCH 2018*
*REPLACES JANUARY 2018
PART NO. 099483
TROUBLESHOOTING GUIDE
Local Webserver Access
Problem:
Step:
Action Item:
If OK:
If Not OK:
Cannot Access
Local Webpage
1)
Confirm IP
address is
assigned to
intelliGen
controller
2)
Ping intelliGen
controller
1)
Navigate to 'GENERAL SET-
TINGS' > 'IP ADDRESS & SUB-
NET MASK' > 'IPv4 ADDRESS'.
Confirm a valid IP address is
displayed, this should be a
value other than 0.0.0.0
2)
If using Windows OS, open
'command prompt' application
and type "ping XXX.XXX.XXX.
XXX", where XXX.XXX.XXX.XXX
is the IP address displayed at
the iRCUI.
1)
Go to Next Step
2)
If ping response has data
transmission information,
then try a different web
browser and/or review web
browser settings to disable
any proxy and firewall that
may be blocking the local
connection.
1a)
Power off the unit that has the iWC
connected for 30 seconds, then re-apply
power and wait 5 minutes for the iWC to
acquire a valid IP address.
1b)
Remove Ethernet cable from iWC
and connect it to a laptop or PC. Disable
wireless connection on computer. Open
'command prompt' application and
type command "ipconfig". Confirm IPv4
Address is being assigned. If no address
is assigned, have local IT check router/
switch settings.
2)
If ping results in "destination host
unreachable" or "request timeout", then
work with local IT to ensure the PC that
is attempting to connect to the intelliGen
controller has access to the same subnet
as the intelliGen iWC.
Remote
Webserver
Access
1)
Test local
webserver
connection
and proceed
through local
webpage
troubleshooting
2)
Confirm port
443 is open
1)
Refer to Local Webserver
Access Troubleshooting Steps
2)
Consult local IT
1)
Go to Next Step
1)
-
Blue Steps:
Requires some basic network troubleshooting skills - may require local IT assistance
Summary of Contents for intelliGen Integration Card iIC
Page 19: ...Notes ...
