14
Form No. TQ3CEM-0618
TROUBLESHOOTING GUIDE
Symptom
Probable Cause
Corrective Action
Toast too light.
Wrong menu item selected on touchscreen
control.
Select the correct menu item for desired toasting results.
Supply voltage to unit is low.
Verify the supply voltage to the toaster matches the unit
specifications.
Toast too dark.
Wrong menu item selected on touchscreen
control.
Select the correct menu item for desired toasting results.
Supply voltage to unit is high.
Verify the supply voltage to the toaster matches the unit
specifications.
Unit toasts on one side only.
Wrong menu item selected on touchscreen
control.
Select the correct menu item for desired toasting results.
Heating element defective.
Visually check the heating element inside the toaster during
operation. The heating element should glow red. If the
element does not glow, Contact Authorized Service Agent
or Hatco for assistance.
Toaster trips the circuit breaker
or GFCI.
Circuit breaker is not sized properly for the
toaster.
Check circuit breaker for proper sizing.
Wiring fault inside toaster.
Contact Authorized Service Agent or Hatco for assistance.
Toaster conveyor doesn’t
move.
Bread slices or buns jammed in conveyor
track.
Turn off unit, wait for unit to cool, and remove bread product
jamming the conveyor.
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, setup, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: +1-414-671-6350
e-mail: [email protected]
Error Message Guide
Error Message
Troubleshooting
Corrective Action
(if Troubleshooting fails to fix)
Temperature Probe Error
Verify wire connections on RTD temperature probe.
Check resistance across probe.
Replace temperature probe.
Control Board Overtemp
Check fan for physical blockage that would prevent fan
from turning. Verify voltage to fan. Make sure unit is on
legs and filter area is clear.
Replace cooling fan.
Heating Error
Verify all wire connections on relay and element. Check
resistance across failing heating element.
Replace heating element.
Communication Error
Update software—download from Hatco website to USB
drive. Follow the “Updating Firmware” procedure in
OPERATION section of manual.
Replace electronic control.
Touch Panel Error
Check touchpad for grease and dirt buildup. Perform
“Cleaning the Touchscreen Control” procedure in
MAINTENANCE section on manual.
Replace electronic control.
