Symptom
Probable Cause
Corrective Action
Unit is not working at all. Unit not turned on.
move PoWER oN/oFF (I/o) switch to the oN (I)
position.
Unit not plugged in.
Plug unit into proper power supply.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues
to trip, Contact Authorized Service Agent or
Hatco for assistance.
PoWER oN/oFF (I/o) switch is defective.
Contact Authorized Service Agent or Hatco for
assistance.
Unit is turned on but
there is no overhead
heat and/or base heat.
No power to unit.
make sure unit is plugged in and/or check circuit
breaker and reset as necessary.
Heat bulb has burned out.
Replace heat bulb.
PoWER oN/oFF (I/o) switch is defective.
Contact Authorized Service Agent or Hatco for
assistance.
BASE HEAT temperature control is defective.
Contact Authorized Service Agent or Hatco for
assistance.
Base heating element burned out.
Contact Authorized Service Agent or Hatco for
assistance.
overhead heat too low.
Heat lamp positioned too high above target.
Lower heat lamp, putting effective heat closer to
target.
Excessive air movement around unit target
area.
Restrict or redirect air movement (i.e. air
conditioning duct or exhaust fan) away from unit.
Voltage supply too low.
Check power supply to unit, making sure it
matches rating on the unit. If power supply is
incorrect, change to match rating on unit.
overhead heat too high. Heat lamp positioned too close to target area.
Raise heat lamp to decrease heat at target.
Voltage supply too high.
Check power supply to unit, making sure it
matches rating on unit. If power supply is
incorrect, change to match rating.
Base heat too high.
BASE HEAT temperature control set too high.
Turn BASE HEAT temperature control to a lower
setting.
Voltage supply too high.
Check power supply to unit, making sure it
matches rating on unit. If power supply is
incorrect, change to match rating.
BASE HEAT temperature control is defective.
Contact Authorized Service Agent or Hatco for
assistance.
Form No. DCSm-0214
11
TROUBLESHOOTING GUIDE
English
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
WARNING
continued...
