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Hasler IN750 Series, User Manual

The Hasler IN750 Series is a powerful mailing machine designed for high volume mail processing. To ensure optimal performance and efficiency, make sure to download the free User Manual from manualshive.com to properly set up and operate your device. Stay informed and get the most out of your investment.

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Selecting an 'Account Mode'

5.4

See also

•

Guidelines to Setup an Account

on page 123.

How to Display and Change the 'Account Mode'

To display and change the 'Account mode':

1.

As supervisor (see

How to Log in as Supervisor

on page 202):

Press

and type

5.1

or select the path:

Account Management

Account Mode Selection

The Account Mode Selection screen is displayed with the current 'Account Mode'
shown.

2.

Select another 'Account mode'.

3.

Press

[OK]

to confirm.

4.

If required, enter the PIN code and press

[OK]

.

The Mailing System then confirms that the 'Account Mode' has been changed.

If you have selected the 'Remote account management' Mode, a
connection process to the PC application begins. If the connection
fails, the previous account mode remains active.

129

| Page 129 | | jul-08-2013 06:34 |

5

Managing

Accounts

and

Assigning

Rights

Summary of Contents for IN750 Series

Page 1: ...IN750 Series MAILING SYSTEM USER S GUIDE...

Page 2: ...A0018952 B 09 09 2013...

Page 3: ...ting Permit Mail 57 3 5 Printing Incoming Mail with Received Mode 65 3 6 Running No Printing Mail 68 3 7 Settings Details 71 3 8 External Label Dispenser ELD 96 3 9 Advanced Operations 105 Money Opera...

Page 4: ...199 8 8 1 Settings Overview 201 8 2 Logging in out as the Supervisor 202 8 3 Changing the Display Language 204 8 4 Enabling Disabling Sounds 206 8 5 Display Settings 208 8 6 System Time outs and Setti...

Page 5: ...ng the Mail Path 269 10 4 Touchscreen Calibration 273 10 5 Maintenance Processes 274 Troubleshooting 277 11 11 1 Paper Jamming 279 11 2 Label Jamming 284 11 3 Weighing Problems 285 11 4 Diagnostics an...

Page 6: ......

Page 7: ...ortant information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will find in this Manual 3 1 2 Safety Requirements...

Page 8: ......

Page 9: ...change accounts as a user or set up accounts and control access to the Mailing System as the supervisor Section 6 Reports How you can generate and print out reports for the Mailing System usage funds...

Page 10: ...save you time when processing your mail SUPERVISOR indicates that you have to log in as the supervisor using the supervisor PIN to perform the procedure Postage functions of the Mailing System are no...

Page 11: ...cription Acronym Mixed Size Feeder MSF Personal Computer PC Personal Identification Number PIN Postal Security Device Meter PSD United States Postal Services USPS Weighing Platform WP 1 Read this Firs...

Page 12: ...product on a wet floor or near water In case of liquid spillage disconnect the power cord from the outlet and proceed with cleaning Use an outlet located near the system that is easily accessible As...

Page 13: ...System To avoid damage only use approved supplies ink tape cleaners The Mailing System contains moving parts Keep fingers long hair jewellery neck ties loose clothing away from the mail path at all ti...

Page 14: ...ge to equipment do not plug phone jacks used to connect modem into LAN connectors Analog phone 4 wires Network PC LAN 8 wires Follow the additional precautions below Avoid using your system during an...

Page 15: ...de on page 27 Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusabl...

Page 16: ......

Page 17: ...r Mailing System in this section 2 1 System Layout 13 2 2 Accessories 16 2 3 Control Panel Features 19 2 4 Connections 22 2 5 Power Management 26 How to Turn the Mailing System to Sleep Mode 27 How to...

Page 18: ......

Page 19: ...the Mailing System System Base Measures the weight of mail pieces Weighing Platform Allows you to control the Mailing System Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning o...

Page 20: ...s envelopes or labels and controls the Mailing System System Base Measures the weight of mail pieces Weighing Platform Allows you to control the Mailing System Control Panel Guides envelopes into the...

Page 21: ...tacle Use this slot to store labels horizontally Label Storage Inside the system base Prints the postal imprint on envelopes Ink Cartridge Postage meter Stores postage funds and tracks postage usage P...

Page 22: ...ated You can use the shortcuts listed in the table below Keyboard use NAVIGATION KEYS Validates the current screen Enter OK Deletes the last character or digit in an entry field B a c k s p a c e Clea...

Page 23: ...he pointer In addition it allows you to Exactly position the cursor in an entry field Select a part of the content of an entry field External Label Dispenser option The External Label Dispenser or ELD...

Page 24: ...ted reports For more information about compatible printers that can connect to your mailing system please contact technical support Barcode Scanner option This scanner is used to identify accounts thr...

Page 25: ...em will print a label Label Indicator Indicates unread messages in message box Mailbox Indicates the amount to be printed on the envelope Postage Indicates the printing offset status stamp position sh...

Page 26: ...el printing instead of envelopes Print Labels Displays the rate selection screen Rate Selection Accesses stamp selection and stamp set up screens Stamp Configu ration KEYPAD Allows the entry of alpha...

Page 27: ...s the successive characters you may obtain by pressing keys several times in a row Modem settings Custom text Alpha numeric Key 1 1 1 1 2ABC 2 2ABCabc 2 3D DEF3 3DEFdef 3 4 GHI4 4GHIghi 4 5 JKL5 5JKLj...

Page 28: ...or an USB memory key Base Connectors To wall socket feeder or dynamic scale Power Connector To Weighing Platform s COM2 3 To mixed size feeder or dynamic scale COM1 To Online Services and or accountin...

Page 29: ...Dynamic Scale Connectors To the Mixed Size Feeder COM1 To the Mailing System Base COM2 To Base and wall socket Power Connectors 2 Meet Your Mailing System 23...

Page 30: ...e With a dynamic scale Base COM2 or COM3 to Weighing Platform COM1 base Power supply to base from speedweigh Power cable Power Source Wall Socket Base COM1 to Dynamic Scale COM2 COM2 3 base Feeder to...

Page 31: ...Power connectors Nota Power connectors are shown in section Connectors on page 22 2 Meet Your Mailing System 25...

Page 32: ...ailing System is an Energy Star qualified Mailing System that automatically goes into a low power Sleep mode after a period of inactivity Spending a large portion of time in low power mode not only sa...

Page 33: ...starting the machine OFF Mode To turn OFF your system you can use the ON OFF button located on the right side of the Base How to Turn the Mailing System to OFF Mode 1 Turn your system to Sleep Mode se...

Page 34: ......

Page 35: ...Process Standard Mail 49 How to Re Date Mail Settings 54 How to Re Date Mail Processing 55 3 4 Printing Permit Mail 57 How to Set Postage for Permit Mail 57 How to Process Permit Mail 60 3 5 Printing...

Page 36: ...s 98 How to Print with ELD by Default 99 How to Print Using the External Label Dispenser 100 How to Display the ELD Battery Level 101 How to Change the ELD Battery 101 How to Test the ELD 102 How to C...

Page 37: ...postage A specific Imprint Configuration Menu that allows you to set stamp parameters To directly gain access to the Configuration Menu of the Type of stamp press Shortcut Key on the Control Panel Yo...

Page 38: ...ional Received Printing Incoming Mail with Received Mode on page 65 Printing Received or the date on incoming mail Turn sealer on No printing Running No Print ing Mail on page 68 Sealing only using op...

Page 39: ...cking additional issues concerning your Mailing System ink level funds Frequently Asked Questions on page 39 This section also describes how to use the Mailing System automatic feeder Using the Feeder...

Page 40: ...not 3 Accounts to allocate costs to only if you have to select an account at log in see Settings Details on page 71 4 Rates to apply and services to add 5 Physical characteristics Separate mail pieces...

Page 41: ...starts a work session on the Mailing System At start up depending on specific supervisor settings The access to the system may be open You may have to enter a PIN code You may have to select an accou...

Page 42: ...o Log in and Start a Work Session To log in as a user 1 Press to wake up the system The system may display one of the following screens Home Screen Standard Login Screen Account Screen 36 3 Processing...

Page 43: ...account number or name tap column headers to switch between number and name or use a barcode scanner optional To type letters instead of figures using the keypad press the corresponding key several t...

Page 44: ...33 select the type of stamp you need to process your mail as follows How to Change the Current Type of Stamp Once you are logged in as user 1 Either Press and type 1 Customize stamp Press or The Custo...

Page 45: ...o start see Batch Data Report on page 163 Select Reset counter on the home screen or See How to Reset Batch Counters on page 106 Do I need to clear the Batch Counter For sealing while printing the env...

Page 46: ...ds gets below a preset value see How to Set the Low Funds Threshold on page 214 Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper Depending on the weighi...

Page 47: ...ze the largest heaviest letters beneath 2 Fan the envelopes to separate them 3 Bevel the edge of the stack 4 Place the envelopes in the hopper their upper edge resting against the rear guide Ensure th...

Page 48: ...elopes Thickness Setting The feeder have 2 thickness settings that you can use according to the envelopes you have to process Use this setting if several thin envelopes pass at one time through the fe...

Page 49: ...ting Postage for Standard Mail The procedure below outlines steps in a recommended sequence to process your mail As mail requirements quickly vary some settings may not be necessary or their order may...

Page 50: ...change the type of stamp if you are not in Standard mode Press to access the Customize stamp screen The type of stamp is indicated on line 2 of the screen To change the type of stamp select Stamp typ...

Page 51: ...e Stamp on page 89 Check or change the Text selection Select Text and then select a text or None in the Text list screen For more details see How to Add or Cancel a Text on the Stamp on page 87 Check...

Page 52: ...a recently selected rate Select Rate wizard to choose rate options in lists includes rates not shown on rate selection screen For more details see Selecting a Rate on page 73 You may also enter the p...

Page 53: ...For more details see How to Change the Weighing Type on page 82 If the WP automatic selection is activated see Weighing Platform Automatic Selection on page 216 you can change from the home screen th...

Page 54: ...charged account See Using Imprint Memories on page 92 Processing Standard Mail Mail processing mainly depends on the weighing method you have chosen It is indicated by the icon in the Weighing Type z...

Page 55: ...Withdraw the envelope from the WP and insert it into the mail path against the rear guide wall with the side to be printed facing upwards If a mail piece is bigger than mail path maximum thickness pre...

Page 56: ...ce from the top of the stack The Mailing System displays weight and postage on the home screen and starts motors automatically 3 To print the stamp insert the mail piece into the base against the rear...

Page 57: ...een starts motors and prints the label automatically If you inadvertently remove more than one item from the WP replace removed items on WP before weight stabilization to avoid printing label about 1...

Page 58: ...ps and sends the set of mail pieces to the catch tray When sealer is activated collect the mail piece stack in the catch tray and put stack aside to let envelopes dry In other modes Manual Weight Entr...

Page 59: ...low outlines steps required to re date mail that has already been processed The sequence is similar to sequence Applying Postage for Standard Mail on page 43 Applying Postage for Standard Mail on page...

Page 60: ...re details see How to Change the Current Type of Stamp on page 38 To change the date or date format from the Customize stamp screen as follows Select Date and then select a date option in the Date Adv...

Page 61: ...stage directly on to mail pieces 1 Press System motors start running 2 Insert the mail piece s into the mail path against the rear guide wall with the side to be printed facing upwards see How to Use...

Page 62: ...to print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the Label Dispenser see Filling the Label Dispenser on page 107 2 Press to print labels...

Page 63: ...uired to process mail As mail requirements differ from day to day some of the settings may not be necessary or their order may vary You must begin with the Type of stamp selection step to gain access...

Page 64: ...Depending on the quantity and type of mail you have to process you can choose an efficient weighing method that uses a weighing platform or the dynamic scale if installed to save time see Choosing a W...

Page 65: ...Imprint memories store stamp characteristics together with rates and if active charged account See Using Imprint Memories on page 92 Processing Permit Mail To run mail follow the procedure below after...

Page 66: ...f mail piece is bigger than mail path maximum thickness see Mail Specifications on page 293 press before you press to print a label The label is printed at once The Mailing System applies postage and...

Page 67: ...rds If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 293 press before you press to print a label The label is printed at once 4 The Mailing System applies posta...

Page 68: ...nting label about 1 5 seconds 3 Repeat the previous step of each piece of mail To quit the process at any time press When you remove the last object from the WP the Mailing System asks if you want to...

Page 69: ...ms to the catch tray When using sealer collect your processed items and put them aside to let the envelopes flaps dry In other modes Manual weight entry No weight From the home screen 1 Press System m...

Page 70: ...e number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 107 2 Press to print the labels When using sealer collect the mail piece stack in t...

Page 71: ...The procedure below outlines steps required to stamp incoming mail You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail Make sure you...

Page 72: ...ing Received Select the option to change The buttons indicate the current status of the options The screen indicates the current status of the options Press to return to the home screen You can also a...

Page 73: ...creen 1 Press System motors start running 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail p...

Page 74: ...inting Mail processing The procedure below outlines steps required to process mail You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mai...

Page 75: ...ct No printing in the Type of stamp screen For more details see How to Change the Current Type of Stamp on page 38 3 Press to return to the home screen If you want to seal envelopes without printing y...

Page 76: ...o Process Mail No Printing Mail 1 Press System motors start running 2 Insert the mail piece s into the mail path against the rear guide wall side to be printed facing upwards see How to Use the Feeder...

Page 77: ...ount as follows How to Change of Account To change accounts 1 As a user Tap the Account zone on the screen or Press and type 5 or select the path Account The list of accounts that are available is dis...

Page 78: ...Using Barcode Scanner to Change of Account A barcode scanner can be used for One Click entry of accounts into your Mailing System 72 3 Processing Mail...

Page 79: ...age 84 The system provides you several ways to select a rate Using a shortcut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination...

Page 80: ...tons 1 to 9 or type the number to select the rate or display rate options Press Rate History to select a recently selected rate or Rate wizard to build your rate with the wizard 3 Follow the instructi...

Page 81: ...lect from the alphabetically sorted Country list by entering the country letters or you can use the Code List to enter the numeric code for the country if you know it Selecting a Format Formats descri...

Page 82: ...anual amount entry screen appears 2 Complete the amount 3 Press OK The amount is displayed in the Postage area of the home screen and the Weighing type zone see cover flap for screen description shows...

Page 83: ...select the permit to use in a list When selecting the Permit Mail type of stamp a default permit is automatically selected See also How to Change the Default Permit on page 224 Managing Permits on pag...

Page 84: ...on the home screen or Press on the keyboard and then select Permit number The Select Permit screen is displayed 2 To select a permit on that screen you can Type the permit number Select the permit usi...

Page 85: ...hing Items having different weights stacked on the Weighing Platform Standard Weighing Differential Weighing Automatic Label or Manual Weight Entry Items exceeding the mail path size specifications Dy...

Page 86: ...The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask you to confirm printi...

Page 87: ...lso To change the default weighing mode as supervisor see How to Change the Default Weighing Type on page 215 To change the weighing type according to the type of process you want to run see Choosing...

Page 88: ...de screen is displayed The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated 2 Select the weighing ty...

Page 89: ...n enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform If this situation occurs you will need to print the postage amount on a label to stick onto the...

Page 90: ...r Press and type 2 2 or select the path Job settings Weighing type The Weighing mode screen is displayed 2 Select Manual weight entry The Manual weight entry screen is displayed 3 Enter the weight fir...

Page 91: ...tamp on page 31 Navigating in the Stamp Settings When you have selected the Type of stamp To access the configuration menu of the Type of stamp press To return to the Type of stamp home screen press A...

Page 92: ...Advance screen is displayed 3 On the Date Advance screen you can configure the printed date as follows To cancel the date select No date To cancel the day in the date select No day To choose another...

Page 93: ...an ad die to the stamp as illustrated below How to Add or Cancel a Text on the Stamp To add a text to the stamp or to cancel the text 1 Either Tap the Text zone on the home screen or Press and type 1...

Page 94: ...text in the list or select None for printing no text The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen See also Managing Custom Text...

Page 95: ...Either Select the Ad die zone on the screen or Press and type 1 or select the path Built stamp imprint Press or 2 Select Ad die The Select Ad die screen is displayed 3 Select the ad die in the list or...

Page 96: ...Moving the Stamp Print Offset You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges 1 Imprint printing offset 90 3 Processing Mail...

Page 97: ...to the stamp position 1 As a user Tap the Offset zone on the screen or Press and type 2 1 or select the path Job settings Print position The Print position setting screen is displayed 2 Select the of...

Page 98: ...s Imprint Memories allow you assign postage costs to pre selected accounts If your mail requires different settings then the imprint memories are the solution all your settings are stored in a single...

Page 99: ...screen or Press and type 3 or select the path Imprint Memories Press or The imprint memories list is displayed 2 Select an imprint memory in the list 3 Press OK to validate your selection The imprint...

Page 100: ...nction Sealer may be active by default To set the default Sealing Setting see supervisor setting How to Set the Default Sealing Mode on page 232 Do not insert envelopes already sealed in the Feeder wh...

Page 101: ...2 Select the switch on the screen to set sealing on or off and then press OK See also To adjust sealing dampness see How to Adjust the Sealing Water Flow on page 268 3 Processing Mail 95...

Page 102: ...w Led Used for multi label process or to advance the media Feed button The 2 LED green and yellow are combined to give the status of the ELD as follows Meaning Yellow Led Green Led ELD Power OFF or on...

Page 103: ...to work To check the ELD battery level see How to Display the ELD Battery Level on page 101 Configuring the ELD ELD External Label Dispenser Feeder Base Stacker ODS Dynamic Scale Use a USB cable to c...

Page 104: ...penser status The ELD status screen is displayed 2 To undeclare the ELD press ELD not Connected OR To declare the ELD press ELD Connected 3 Press Ok to validate 4 Press to power OFF the mailing system...

Page 105: ...label printer The Set default type of labels screen is displayed 2 Press Roll labels to use the ELD as default label printer 3 Press Ok to validate Printing Using the External Label Dispenser Make su...

Page 106: ...layed 2 Enter the number of labels you want to print 3 Press Print on ELD or Print on ILD to display the following screen 4 Select Roll labels 5 Press OK to validate 6 Press The first label is printed...

Page 107: ...accessories information External Label Dispenser 2 Or as supervisor see How to Log in as Supervisor on page 202 Press and type 7 6 or select the path Maintenance External Label Dispenser Management Th...

Page 108: ...emove the battery How to Test the ELD 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 7 6 or select the path Maintenance External Label Dispenser Management The Test screen...

Page 109: ...How to Change the Label Roll 1 Press the button located on the ELD side 2 Open the ELD 3 Processing Mail 103...

Page 110: ...3 Move the two maintainer apart to disengage the Label Roll 4 Remove the Label Roll 104 3 Processing Mail...

Page 111: ...Advanced Operations 3 9 Emergency Stop If you want to stop the system in the event of an emergency How to Enable an Emergency Stop To stop the run process immediately 1 Press 105 3 Processing Mail...

Page 112: ...ports associated to counters see Reports on page 155 How to Reset Batch Counters To reset a Counter 1 On the Homescreen display Select the Reset counter Zone The counter is reset or 1 As a user Press...

Page 113: ...e Weigh Platform and press OK 3 Put the complete stack of items on the Weigh Platform and press OK 4 The total number of items is displayed Filling the Label Dispenser How to Fill the Automatic Label...

Page 114: ...The Label Dispenser can hold up to 40 labels 108 3 Processing Mail...

Page 115: ...and manage money in your Mailing System to allow postage operations 4 1 Overview 111 4 2 Managing Funds 112 How to Check the PSD Meter Funds 112 How to Add Funds to the PSD Meter 113 4 3 Unlocking th...

Page 116: ......

Page 117: ...onnection is properly configured see Connection Settings on page 234 Managing Funds As a user you can carry out the following operations dealing with funds in your Mailing System Check the available f...

Page 118: ...e to complete your current task Remaining funds are continuously displayed at the bottom of the home screen see Control Panel Features on page 19 You can also use the procedure below How to Check the...

Page 119: ...ing Funds You can add funds to your Mailing System at any time by complete the steps listed below The Mailing System then connects to the Postal Services and validates the operation How to Add Funds t...

Page 120: ...sage If funding fails the system displays a failure message and the amount that you may actually add depending on your postal account balance In the case of a communication error the amount previously...

Page 121: ...unction to set the Mailing System time after Daylight Savings Time transitions as connecting to the Postal Services sets the Mailing System time and date How to Unlock the PSD To unlock the PSD and ma...

Page 122: ......

Page 123: ...a Subgroup 133 How to View Edit a Group or a Subgroup 135 How to Activate Deactivate a Group 136 How to Delete a Group or a Subgroup 136 How to Create an Account 137 How to View Edit Account Informat...

Page 124: ......

Page 125: ...ses and system usage can be tracked at the user level Postage tracking can be done using your Mailing system on line or with MAS PC software The Accounts Function Activating the Accounts Function in t...

Page 126: ...de The Access Control Function As supervisor you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session This allows you to protect the system and restrict...

Page 127: ...is reserved for a connection to a PC based mail accounting application and should be set by a service representative Account Modes table The table below summarizes the Account mode options available...

Page 128: ...unt to charge postage Tracks postage by Account Depart ment Controls access to system and to accounts Accounts with Ac cess Control same as modes with accounts listed above Postage tracking and access...

Page 129: ...ss to the system self service type This is the default mode in your Mailing System Implementing No account Follow the procedure How to Display and Change the Account Mode on page 129 and select the No...

Page 130: ...e 129 and select the No account with access control mode 2 Enter the 4 digit shared PIN code the users will have to enter at log in No Account with Access Control Management Menu In No Account with ac...

Page 131: ...Mode 1 Follow the steps outlined in How to Display and Change the Account Mode on page 129 and select the Accounts Mode 2 Create accounts as indicated in How to Create an Account on page 137 When you...

Page 132: ...ow to Display and Change the Account Mode on page 129 2 Create the group structure you wish to implement see How to Create a Group or a Subgroup on page 133 3 Create the accounts you wish to implement...

Page 133: ...Management allows you to manage accounts and or operator PINs from a PC based software program MAS The PC application provides advanced postal and or shipping expense management in order to monitor tr...

Page 134: ...pplication user guide 2 On the Mailing System activate the mode Remote Account Management see How to Display and Change the Account Mode on page 129 3 From the PC application configure the required ac...

Page 135: ...nt Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK T...

Page 136: ...Account Structure As supervisor you can create an account structure that includes Accounts Groups and subgroups of accounts The groups and subgroups Simplify the management of the accounts Allow you...

Page 137: ...count Item Number of the account Two accounts cannot have the same number An account number cannot be modified after the ac count is created However the account can be deleted 11 Alphanumeric Characte...

Page 138: ...vanced Reporting option is activated See Budget and Surcharge Preferences on page 151 Group Settings A Group or Subgroup has the following settings displayed on the Add Group screen Description Format...

Page 139: ...ctivate deactivate or delete Groups See also Group Settings on page 132 Creating groups How to Create a Group or a Subgroup To create a group or a subgroup 1 As supervisor see How to Log in as Supervi...

Page 140: ...tus of the Group you have selected 6 To put the current Group into a Subgroup select the Folder button select a group in the list and press OK 7 On the Add group Screen press OK The Group creation sum...

Page 141: ...arrows to scroll through the list A Group that is not in the list is probably a Subgroup select its Parent Group press Edit Del and then select View content to display the content of the Group Select...

Page 142: ...s active or inactive and press OK 3 On the Group modification summary screen press OK Deleting Groups You can delete a Group to delete all of its content including Subgroups and Accounts How to Delete...

Page 143: ...Information on page 131 Creating Accounts How to Create an Account To Create an account activate the mode accounts See How to Display and Change the Account Mode on page 129 1 As supervisor see How to...

Page 144: ...select a Group or Subgroup in the list and press OK 5 On the Add account screen press OK The Account creation summary screen is displayed The Budget and Surcharge settings are only available when Adva...

Page 145: ...list The Account list screen is displayed 2 Select the account or type the account number and press OK If the account is not contained in the list select the group or the subgroup that contains the a...

Page 146: ...to create accounts in advance and prevent them being used before your account structure is complete How to Activate Deactivate an Account To activate or deactivate an account 1 Perform procedure How...

Page 147: ...rting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key Imported accounts are created and added to the exi...

Page 148: ...remove the USB memory key Importing Account List To import accounts into your Mailing System place the CSV file on a USB memory key You can only import CSV files located in the root directory of the...

Page 149: ...t management Manage accounts Import Account list 2 Insert your USB memory key into the USB port of the base at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instruct...

Page 150: ...operator PINs from the PC Operator Options The following options must be specified when creating operators Description Format Option Operator PIN code Two Operators cannot have the same PIN code 4 dig...

Page 151: ...n order to create an operator you must first set up an Account with Access Control in Account Mode Management Mode How to Create an Operator To create an Operator 1 As supervisor see How to Log in as...

Page 152: ...the Accounts or groups subgroups that the operator will be allowed to use You can complete this step later see How to Assign Accounts to an Operator on page 148 6 Press OK The Operator creation summar...

Page 153: ...rators The Manage Operator Wizard window opens 2 Select Operator List 3 Select the operator and select Edit Del 4 Select Edit Modify or type 1 The Edit Modify screen is displayed 5 Change the operator...

Page 154: ...s are only visible to the supervisor How to Assign Accounts to an Operator To create change the list of Accounts an Operator has access to 1 Follow the procedure How to Modify an Existing Operator on...

Page 155: ...select the line Status to activate or deactivate the operator the button displays the current status and then press OK 3 Once the Operator modification summary screen appears press OK Deleting Operat...

Page 156: ...t alerts the user that the budget for the period will be reached soon Additionally the Mailing System will Block postage for accounts that have consumed their budget Send a message to the supervisor w...

Page 157: ...s for an account you first have to activate these features and set the global preferences Budget and Surcharge functions are only available if the Advanced Reporting option has been loaded onto your M...

Page 158: ...e of the budget consumed at which the system blocks postage for the account 0 to 100 Locking limit Surcharge Preferences The surcharge preferences are set for each account individually Description Ran...

Page 159: ...agement screen is displayed 3 Select Budget and Surcharge Mgt to activate deactivate the function When the box is checked the budget preferences on the screen become accessible 4 Select a basic period...

Page 160: ......

Page 161: ...a User 161 How to Generate a Report as Supervisor 162 6 3 Counter Data 163 6 4 Postage Data 165 6 5 Funds Data 168 6 6 Account Data 170 How to Generate the Account Report 171 How to Generate the Opera...

Page 162: ......

Page 163: ...ports on mailing activity over the past two years Additional reporting capabilities are available through connection to PC based accounting software solutions MAS The table below lists the available r...

Page 164: ...is limited to the his tory available in the PSD Funds Usage Infor mation Adding Postage Report on page 169 SPF Last refill operations performed on the machine in a selected period supervisor only Add...

Page 165: ...onfigura tion Base er rors on page 176 Meter er rors on page 177 SPF Events listed for diagnostics with cus tomer service assistance only supervisor only Base Events PSD Events IP Con figura tion Re p...

Page 166: ...machine in a select ed period Operator Activity Machine Activity Report on page 181 Activity of the system presented in hour bands for a specified period if time Machine Activity Only available on the...

Page 167: ...ilable report types is displayed 3 Select the report type see Table 4 Depending on the report type the system may ask for preferences such as Period of time targeted begin date end date Desired accoun...

Page 168: ...pervisor To generate a Report 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 2 or select the path Reports 2 Resume with the steps outlined in How to Generate a Report as a...

Page 169: ...view the outgoing mail batch counter Output Screen USB printer Content Comments Fields Begin Date of last reset End Current date Period On printed report only Die number Number of items without 0 00...

Page 170: ...stamp type to view incoming mail batch counter Output Screen USB printer Content Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail After issuing report...

Page 171: ...enter the Begin date and the End date of the report The default End date is then 31 days later You can specify another End date Default period Begin 1st day of the current month End Current day Output...

Page 172: ...eport Use the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key This will generate a report from October 1...

Page 173: ...rate this report you have to be logged in as a user Output Screen USB printer Content Comments Fields For each permit indicia including date only permit if present Permit friendly name Permit mail pie...

Page 174: ...ent Comments Fields Printed report only Current date and time Printed report only PSD status Printed report only Die number Total postage printed by the system Funds used ascending Postage available i...

Page 175: ...ave to be logged in as a supervisor Output Screen USB printer USB memory key Content Comments Fields Period Default period Begin Current date 6 months End Current date On printed report only Die numbe...

Page 176: ...ntrol Output Printer USB memory key Content Data The report displays the account structure tree view with groups subgroups For each group subgroup Group subgroup name Status For each account Account n...

Page 177: ...t To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 5 2 2 or select the path Account management Manage accounts Account report 2 Select an Outpu...

Page 178: ...ave to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Content Comments Fi...

Page 179: ...period Begin 1st day of current month End Current date Output Screen USB printer USB memory key Content Comments Fields Period On printed report only Die number If in the period some items were printe...

Page 180: ...ata There is no time period to en ter For each Operator Operator name PIN code Status Activated Deactivated Active account assigned status if there is at least one active account assigned to the opera...

Page 181: ...ontent Fields Imprint default settings Default Text Default Ad die Default Rate Date advance parameters Funds settings High value Low Funds Connections settings phone numbers System settings including...

Page 182: ...r optional USB Key If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of...

Page 183: ...ort you have to be logged in as the supervisor Outputs Screen USB Printer optional USB Key Content Comments Fields Reference code of the meter error PSD XX YYY XX is a 2 digit number YYY is a 3 digit...

Page 184: ...ed in as Supervisor the mailing machine must be connected to the network with a modem or LAN Output The IP Configuration Report outputs are Label How to Generate a IP Configuration Report To generate...

Page 185: ...rate this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See...

Page 186: ...y of the machine presented in hour bands Budget Consumption Report This report displays the budget consumption of all accounts for the current or previous budget period Requirements To generate this r...

Page 187: ...e Default period Begin 1st day of the current month and End current date Output Screen USB printer USB memory key Content Comments Fields If an account mode without operators has been used dur ing the...

Page 188: ...day of the current month and End current date Outputs Screen USB printer USB memory key Content Comments Fields Before 7h00 aggregates items performed between midnight and 7h00 After 19h00 aggregates...

Page 189: ...Online Services Manually as a User 187 How to Call Online Services Manually as Supervisor 187 How to Test the Connection to Online Services 189 7 3 Uploading Statistics 190 How to Upload Report Data t...

Page 190: ......

Page 191: ...your Mailing System see Options and Updates on page 239 Ink alerts never run out of ink again The online server monitors your mailing machine ink supply and e mails an alert notification when it is ti...

Page 192: ...h an eConfirmation service that day For the Ink Management service the Mailing System automatically connects when it s time to re order ink supplies It is strongly recommended that you leave the Maili...

Page 193: ...ck your mailbox for messages see Using the Mailbox on page 242 How to Call Online Services Manually as Supervisor To trigger a generic call 1 As supervisor see How to Log in as Supervisor on page 202...

Page 194: ...nline Services menu Ping server Establishes a connection and checks whether the server answers to a ping command This test Validates connection parameters see Connection Settings on page 234 Indicates...

Page 195: ...e 202 Press and type 10 1 or select the path Online Services Ping server To test the server 1 As a user Press and type 9 2 or select the path Online Services Test server 2 Or as supervisor see How to...

Page 196: ...em uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options on page 246 How to Upload Report Data to the Online Services Ser...

Page 197: ...on Rate Protection ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server download...

Page 198: ...a is uploaded electronically to the Postal Server The special rate is identified as eConfirmation on your Mailing System and in these instructions To be eligible for Postal Service discounts on Delive...

Page 199: ...ation services you must have a Weighing Platform connected to your Mailing System e Confirmation Service Customer Profile If you have purchased the E Confirmation Edition with USPS tracking on the Onl...

Page 200: ...ease contact your Customer Service 2 Select the appropriate rate and e Confirmation service on your machine display 3 Apply the metered postage to your mail 4 Deposit your mail with the USPS e Confirm...

Page 201: ...Email notifications arrive when a change in your mail status occurs at USPS Processing e Confirmation Items Using your Weighing Platform If you plan to use the eConfirmation service frequently the use...

Page 202: ...matically suggests the next PIC number If the displayed PIC number does not match your label use the C key to clear numbers right to left then enter the correct PIC number Use the labels in order to a...

Page 203: ...server When eConfirmation records are uploaded the eConfirmation record list is empty You can display and check information regarding an eConfirmation record Record status PIC Valid or PIC Deleted Typ...

Page 204: ...vice to track through USPS PIC Deleted corresponds to a mail you don t want to track anymore You will not receive any tracking information on records with status PIC Deleted How to Modify an eConf Rec...

Page 205: ...able the Beeps 206 How to Change the Beeps by Default 207 8 5 Display Settings 208 How to Adjust the Display Contrast 208 How to Change the Display Contrast by Default 209 8 6 System Time outs and Set...

Page 206: ...Advance Time 227 How to Set the Default Printing Offset 228 How to Activate Deactivate Fractional Postage Values 228 8 10 Imprint Memories 229 How to Create an Imprint Memory 230 How to Edit Modify an...

Page 207: ...r Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and access rights generating certain...

Page 208: ...u are logged in as supervisor only the supervisor menu is available Printing postage is not possible while logged in as supervisor How to Log in as Supervisor To log in as Supervisor when you are alre...

Page 209: ...de at start up Exiting the Supervisor Mode Follow the step below to exit the supervisor mode You must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode To...

Page 210: ...imum How to Change the Display Language To change the current display language 1 As a user Press and type 11 1 or select the path Preferences Language 2 Select the language you want to use 3 Press OK...

Page 211: ...nguage by Default To change the user language by default 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 3 1 1 or select the path Default User Settings Default User Preferen...

Page 212: ...rrors How to Enable Disable the Beeps To enable or disable the beeps 1 As a user Press and type 11 2 or select the path Preferences Sounds 2 Select Beep on key and or beep on error check boxes 3 Press...

Page 213: ...ult To change the sounds by default 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 3 1 2 or select the path Default user settings Default user preferences Sounds 2 Check Be...

Page 214: ...splay Contrast To adjust the display contrast 1 As a user Press and type 11 3 or select the path Preferences Contrast 2 Type 1 or 2 to increase or decrease the contrast The screen updates immediately...

Page 215: ...n as Supervisor on page 202 Press and type 3 1 3 or select the path Default user settings Default user preferences Contrast 2 Use the 1 or 2 keys or touch the Increase Decrease button to increase or d...

Page 216: ...Once this time out is reached the system stops Start The period of time the system waits for the next envelope after printing Once this time out is reached the system will stop Stop Period of inactivi...

Page 217: ...the path Job settings Time out settings The Time out setting screen is displayed 2 Select each field and specify the length of each the time out Use C to clear digits 3 Press OK to exit This is a use...

Page 218: ...or on page 202 Press and type 3 5 or select the path Default user settings System settings Time out settings The Timeout setting screen is displayed 2 Select each field and specify the length of each...

Page 219: ...also warn you that funds remaining in the PSD are getting low low funds threshold How to Set the High Value Warning Amount To set a high value warning amount 1 As supervisor see How to Log in as Supe...

Page 220: ...validate Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage see Money Operations on page 109 How to Set Cancel a Funding PIN Code To...

Page 221: ...g System Default Weighing Type How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing p...

Page 222: ...ate the Automatic Weight Detection on the WP To activate the automatic weight detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor on page 202 then Press and type 3 2 5 or se...

Page 223: ...et to zero How to Zero the Weighing Platform To zero the Weighing Platform as a user 1 As a user Press and type 2 4 or select the path Job settings Zero Weigh Platform 2 Remove all items from the Weig...

Page 224: ...orm To tare the Weighing Platform 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 6 1 1 or select the path System settings Weighing functions Weigh Platform Tare 2 Press OK...

Page 225: ...Zero Weight 4 Click OK to validate your selection 5 A warning window appears explaining when you should use Checking on zero weight Click OK to confirm or Cancel to keep the previous activation state...

Page 226: ...ng the GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights bare accurate How to Change the GEO Code To change the GEO code...

Page 227: ...Geodesic map 8 Configuring your Mailing System 221...

Page 228: ...Geodesic codes 222 8 Configuring your Mailing System...

Page 229: ...ault Settings You can set default parameters for the stamp elements that follow Rate Text Ad Die You can create up to nine custom text messages On list screens a mark indicates the default parameter C...

Page 230: ...r see How to Log in as Supervisor on page 202 Press and type 3 3 4 or select the path Default user settings Default imprint parameters Permit mail 2 Select the default permit in the list 3 Press OK to...

Page 231: ...o Log in as Supervisor on page 202 Press and type 3 3 1 or select the path Default user settings Default imprint parameters Text 2 Select the Default text from the list 3 Press OK to validate See also...

Page 232: ...Managing Ad Die on page 249 You can order custom Ad Dies Please contact your Customer Service Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail...

Page 233: ...te Ad vance The Automatic date advance configuration window appears 2 Press the Auto Date Advance button to Enabled status 3 Enter the Automatic Date Advance time 00 00 hours is not allowed 4 Select W...

Page 234: ...position list 3 Press OK to validate Fractional Setting The fractional setting enables users to type fractional values when entering postage manually Otherwise the fractional value is always zero How...

Page 235: ...fied by a name and a number The system displays on the home screen the name of the current Imprint Memory Standard Stamp Imprint Memory The table below gives the content of a Standard stamp imprint me...

Page 236: ...reen 2 Select a line named None in the list 3 Press OK to create a new imprint memory 4 Enter the name of the new imprint memory then press OK 5 Enter the preferences press OK to validate and display...

Page 237: ...ory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit How to Delete an Imprint Memory To delete an imprint memory 1 As...

Page 238: ...connected How to Set the Default Sealing Mode To modify the Default Sealing Mode 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 3 2 2 or select the path Default User Settin...

Page 239: ...ws How to Set the Current Sealing Mode To change the sealing Mode 1 As a user Press and type 2 5 or select the path Job settings Sealing The Sealing screen is displayed 2 Press the ON OFF key or type...

Page 240: ...the base see Connection Diagram on page 24 How to Set the Postal Online Services Connection To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor on page 202 Pre...

Page 241: ...n page 234 How to Set the Analog Modem Parameters To set the parameters of the modem 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 9 3 or select the path Communication set...

Page 242: ...ype 9 2 or select the path Communication settings LAN settings The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recommended Otherwise select Manual to set param...

Page 243: ...owever you can ask the system to check the current time and date and display them See also Re dating Mail on page 53 Automatic Date Advance on page 226 To check the time and date make sure the connect...

Page 244: ...2 Select Audit call to adjust the time The system adjusts its time if necessary and displays time and date values 238 8 Configuring your Mailing System...

Page 245: ...ages 244 9 3 Managing Options 245 How to Display the Options 245 How to Load New Options 246 9 4 Managing Custom Text Messages 247 How to Display the List of Text Messages 247 How to Add a New Text Me...

Page 246: ......

Page 247: ...ints PPI Update postal Rates Creating additional Texts for the stamp Downloading custom Ad dies Slogans To update your Mailing System s operating system see Online Services on page 183 The operations...

Page 248: ...ssages Unread messages icon on home screen The Mailbox list screen indicates unread messages and allows you to delete read messages How to Read Messages 1 As a user Select or on display or Press and t...

Page 249: ...elect the message to read and press OK 3 Select Delete message to erase the message after you have read it How to Delete Messages 1 As a user Select or on display or Press and type 8 or select the pat...

Page 250: ...see How to Log in as Supervisor on page 202 Press and type 1 or select the path Mailbox The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete message to erase...

Page 251: ...re information about the options you can add to your Mailing System please contact customer service How to Display the Options To display the option list 1 As supervisor see How to Log in as Superviso...

Page 252: ...er How to Load New Options To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a telephone line or network see Connection...

Page 253: ...lt text message this setting is described in How to Change the Default Text on page 225 The List of Custom Text Messages The list of text displays the messages you have created and indicates with a ch...

Page 254: ...sers then press OK How to Modify or Delete a Text Message To modify or delete text 1 Display the list of text See How to Display the List of Text Messages on page 247 2 Select a message and press OK T...

Page 255: ...Managing Ad Die See also Selecting a die to print How to Add or Cancel an Ad Die on the Stamp on page 89 Displaying the List of Ad Dies The list of ad dies includes the ad dies that are installed in t...

Page 256: ...ies see How to Display the List of Ad Dies on page 249 2 Select the ad die and press OK The Ad die setting menu is displayed To change the name of the ad die 1 Select Edit 2 Change the ad die name usi...

Page 257: ...s How to Download New Ad Dies To download new ad dies 1 Display the list of ad dies see How to Display the List of Ad Dies on page 249 2 Select Check for updates The Mailing System connects to the Onl...

Page 258: ...ing the Mailing System to the Online Services server as a user See How to Load New Options on page 246 See also Options and Updates on page 239 Displaying Rate Tables The rate tables display all avail...

Page 259: ...management screen The tables are identified by the effective date of the rate Downloading New Postal Rates The procedure below allows you to download new rate tables How to Download New Postal Rates T...

Page 260: ...Numbers The list of Permit Mails displays the Permit Mails that are installed in the Mailing System and indicates with a mark the default Permit Mail How to Display the List of Permits To display the...

Page 261: ...nd connect the memory device to an USB port of the machine on your left hand side at the rear of the base see Connectors on page 22 3 Press OK The USB memory key content is displayed 4 Select a permit...

Page 262: ......

Page 263: ...ean the Print Heads Automatically 264 How to Clean the Print Heads Manually 264 How to Change the Ink Cartridge 265 10 2 Filling and Adjusting the Feeder Sealer 267 How to Fill the Sealer Bottle 267 H...

Page 264: ......

Page 265: ...o clean the heads manually if the automatic cleaning is not sufficient The ink cartridge also contains two print heads that have to be aligned If you observe poor print quality streaked too light blur...

Page 266: ...resent First used date Also check the Best before date on the cartridge box After this date the cartridge warranty is void How to Display Ink Level and Cartridge Data To display the ink cartridge data...

Page 267: ...the Ink Level and the Cartridge Data 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 7 2 1 or select the path Maintenance Cartridge Ink information The Ink information scre...

Page 268: ...cartridge change How to Align the Print Heads To align the print heads 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 7 2 4 or select the path Maintenance Ink Cartridge He...

Page 269: ...ed Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way clean the headset to restore the print quality How to Clean the Print Heads Automatically To clean...

Page 270: ...leaning starts automatically Manual Cleaning If automatic cleaning is not sufficient you can clean the printing heads manually How to Clean the Print Heads Manually To clean the print heads manually 1...

Page 271: ...nt position How to Change the Ink Cartridge 1 Open the cover the ink cartridge moves to the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position...

Page 272: ...rotective strips from the new ink cartridge 5 Insert the new ink cartridge and then push it forward until you hear the click 6 Close the cover The alignment process of the printing heads starts automa...

Page 273: ...ailing process continues but the envelopes will not sealed properly How to Fill the Sealer Bottle To add water or sealing solution to the bottle 1 Remove the bottle from its base and turn it over 2 Un...

Page 274: ...Sponge Sealer on page 269 How to Adjust the Sealing Water Flow To adjust the sealing water flow 1 Set the water flow using the back lever When standing in front of the feeder Push the lever towards th...

Page 275: ...h Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING How to Clean the Brushes and Sponge Sealer To clean the brushes and sponge of the fe...

Page 276: ...to remove the sponge 5 Clean the sponge and the brush 6 Re install the sponge and retainer 7 Put the brush back and push the release lever back down until it snaps into place 8 Push down on the upper...

Page 277: ...lean the feeder belts and rollers 1 Open equipment covers in the Mixed Size Feeder press the left of the upper blue handle to release and lift up the drive assembly 2 Clean the belts and or rollers wi...

Page 278: ...the mail path Clean the mail path sensors as indicated below on system base feeder and optional dynamic scale How to Clean the Mail Path Sensors To clean the mail path sensors 1 Use a damp cloth or 70...

Page 279: ...creen responsiveness How to Calibrate the Touchscreen To calibrate the touchscreen 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 6 3 1 or select the path System settings D...

Page 280: ...on of your system 2 Remove the Base Remove the base from service Prepares the base for removal by saving data on USB key 3 Swap base Install a replacement base 4 Withdraw the PSD Remove PSD from servi...

Page 281: ...and type 7 4 or select the path Maintenance Processes A confirmation message is displayed 2 Press OK 3 Select Installation process or type 1 4 Enter or select the required parameters on each screen a...

Page 282: ...o run the registration update 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 7 4 or select the path Maintenance Processes A confirmation message is displayed 2 Press OK 3 S...

Page 283: ...ed in the Mixed Size Feeder 281 How to Remove Mail Jammed in the Dynamic Scale 283 11 2 Label Jamming 284 How to Clear a Label Jammed in the Base 284 11 3 Weighing Problems 285 11 4 Diagnostics and Sy...

Page 284: ......

Page 285: ...sing the Feeder on page 40 Mailpiece is too thick Mail size is incorrect Envelopes are not properly stacked on the feeder platform How to Clear Mail Jammed in the Base To clear mail jammed in the Base...

Page 286: ...e 40 Mail piece is too thick Mail size is incorrect Too many envelopes are on the feed deck Envelopes are not properly stacked on the feed platform 1 Feed closed envelopes only with sealing OFF 2 Chec...

Page 287: ...ed Size Feeder To clear mail jammed in the Mixed Size Feeder 1 Open feeder cover 2 Push the left of the upper blue release lever to lift up the upper drive assembly 3 If necessary lift up the brush re...

Page 288: ...ammed envelopes 5 Position the brush and push the brush release lever until it snaps into place 6 Push down on the upper drive assembly until it locks back into position 7 Close the cover 282 11 Troub...

Page 289: ...on page 293 Envelope stacking see Using the Feeder on page 40 Mail size is incorrect Envelopes are not properly stacked on the Feed Platform How to Remove Mail Jammed in the Dynamic Scale To remove ma...

Page 290: ...Jammed in the Base To clear a label jammed in the Base 1 Remove all labels from the dispenser Check that there is not label stuck in the bottom of the dispenser 2 Pull the release handle located under...

Page 291: ...The weighing device is not selected Use a solid and steady table Away from any door Away from any fan There are vibrations or air drafts in the weighing area Clear the weighing zone and re zero the We...

Page 292: ...enter the weight and determine the postage Weight of the items on WP exceeds the max capacity defined in Weigh ing Platform you have placed a package on the platform that is too heavy for your Weigh p...

Page 293: ...d below Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal Senso...

Page 294: ...Supervisor you have access to The Software Data PSD Loader OS PACK XNDF DATA DELTA language variant The Hardware system Data P N of the base and the PSD The list of the events occurred in the machine...

Page 295: ...ee How to Log in as Supervisor on page 202 Press and type 7 1 3 or select the path Maintenance System info Event list 2 Select the Base events list or type 1 or the PSD events list or type 2 or Server...

Page 296: ...y the data of the machine counters 1 As supervisor see How to Log in as Supervisor on page 202 Press and type 7 1 4 or select the path Maintenance System info Counters 2 The system displays the data o...

Page 297: ...sections contains the main specifications of your Mailing System 12 1 Mail Specifications 293 12 2 Recommended Operating Conditions 296 12 3 General Mailing Systems Specifications 297 12 4 Operating...

Page 298: ......

Page 299: ...Mail Specifications 12 1 Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not on scale 293 12 Specifications...

Page 300: ...no slogan 6 5 with slogan Max length 8 4 We advised you to store labels in a room with less than 50 relative humidity With the Feeder The feeder cannot process nested envelopes Weight range These weig...

Page 301: ...ing 0 63 One piece at a time 0 47 In a stack 0 39 Max with sealing Additional information See also How to Use the Feeder on page 41 Envelope Thickness 0 5 Max Envelope Weight 0 1 oz Min 2 lb Max 12 Sp...

Page 302: ...ture 50 F 104 F Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan...

Page 303: ...Size Feeder 10 24 x 13 78 x 24 21 Dynamic scale 10 35 x 13 78 x 17 24 Weight Base 24 lb 3 oz Mixed Size Feeder 23 lb 9 4 oz Dynamic scale 26 lb 3 7 oz Catch tray 2 lb 10 3 oz Power Frequency 60 Hz Ma...

Page 304: ...hing mode 0 04oz Dynamic Scale Speed In weighing mode 110 envelope minute In no weighing mode 175 envelope minute Accounts The number of accounts you can create is set to 70 by default and can be rais...

Page 305: ......

Page 306: ...A0018952 B 09 07 2013...

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