Troubleshooting table
Page EN-37
Malfunction
Problem
Possible causes
Solutions, tips
Water is draining even
though the appliance
is not pumping
Outlet hose is too low
Place outlet hose higher
Water is leaking out
(‘appliance leaking’)
Inlet or outlet hose is not screwed
on tightly enough
Screw the inlet or outlet hose down
tighter
Lint trap not closed properly
Close lint trap properly (see
page EN-28)
Appliance is unsteady
or vibrating strongly
Transport security device(s) was/
were not removed
Remove the transport safety de-
vice(s) (see page EN-30)
Appliance was not installed or
aligned properly
Install or align appliance properly
The laundry in the drum is very
heavy or distributed unevenly
Cancel the washing process and
then restart to distribute laundry
more evenly.
Spin cycle is not run-
ning or is slow
The imbalance correction system
for imbalanced drum loads is run-
ning
No error. Once the laundry is dis-
tributed evenly, the spin cycle
starts automatically
During the wash cycle,
no water can be seen
in the drum through
the glass panel
This is not an error. The water is at
the bottom of the drum.
The appliance door
cannot be opened af-
ter the wash cycle has
finished
This is not an error. The opening
mechanism contains a safety de-
vice that keeps the door closed
another 2 minutes or so after the
wash cycle has finished.
Press the button (8) to switch
the appliance off. Wait a few min-
utes and then open the door.
Error code
E12
on the
display
Too much water in the appliance
Pump out the water (see page
EN-20)
Switch the appliance off after the
water has been pumped out and
pull out the plug. Close the tap and
contact the service department
(see page EN-39).
The cycle duration dis-
played differs from the
actual duration of the
cycle.
This is not an error. The cycle du-
ration is always adapted to the cir-
cumstances and re-calculated.
