Page EN-36
Troubleshooting table
Wash result is not satisfactory
Problem
Possible causes
Solutions, tips
Laundry has mould
stains
Damp and/or worn laundry was
kept in the machine
Remove mould stains carefully be-
fore the next wash, preferably with
a special cleaner. Ask for advice at
a chemist’s.
Detergent residue on
laundry
Too much detergent used
Use the amount of detergent rec-
ommended by the manufactur-
er for the water hardness in your
area.
Colours of the laundry
have faded
Detergent contains bleaching
agent
Use colour freshener if necessary
(available at chemist’s). In future,
use detergent without bleaching
agent.
Stain remover or similar was used
Malfunction
Problem
Possible causes
Solutions, tips
Appliance does not
work
Mains plug is not inserted properly
in the socket or is not connected
Insert the mains plug into the sock-
et properly
Socket has no voltage
Check fuse; switch on if necessary
Fuse is not intact
Replace fuse
Wash cycle does not
start
The appliance door is not properly
closed (error code
E30
on the dis-
play)
Close the door properly until you
hear a ‘click’.
Cycle was not started
Press the button (9)
Appliance is not re-
ceiving water
(error code
E10
on the
display)
Tap is closed
Open tap
Inlet hose is kinked
Check inlet hose; dismantle and
realign, if necessary
Inlet hose is clogged
Clean filter in the inlet hose (see
page EN-28)
Filter at the inlet is clogged
Clean filter at the inlet (see
page EN-28)
Water is not being
pumped out
Outlet hose is clogged or kinked
Check outlet hose; dismantle and
realign, if necessary
The lint trap is clogged
Clean the lint trap (see ‘Cleaning
the lint trap’ on page EN-28)
