Page EN-28
Troubleshooting
Problem
Possible solutions/tips
The cookware does
not heat up and the
message “ ” appears on
the display.
The cookware is not recognised because it is not suitable for
induction hobs. Select suitable cookware (see “The right cookware”
on page EN-12).
The induction hob does not recognise the cookware because it is
too small for the selected cooking zone/area or because it is not
centred on the cooking zone/area.
The hob switches off
unexpectedly. You will
hear a signal tone and
an error message will
appear in the sensor
field.
Technical error. Make a note of the error message on the sensor
field, disconnect the hob from the power supply and contact our
service center (see “Service” on page EN-29).
If these tips were not helpful, please contact our service center (see “Service” on page EN-29).
Error message in the display
Error code
Possible problem
Possible solutions/tips
E1 / E2
Wrong mains voltage.
Disconnect the hob from the power
supply and check that the mains
voltage is correct. Only switch the
power supply back on when the mains
voltage is normal
E3 / E4
One of the heat sensors in the glass
ceramic hob measures excessive
temperature.
Incorrect cookware.
Wait until the hob has cooled down.
Inspect the cookware. Then switch the
appliance back on again.
E5 / E6
Overheating electronics.
Wait until the hob has cooled down.
Then switch it back on again.
F3–F8
Defective temperature sensor.
Contact our service center (see
“Service” on page EN-29).
F9–FA
Defective temperature sensor.
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