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Name

Description

Repair Action

27 Water 

Accessibility

If the lid has been 

open continuously for 

15-minutes without valves 

being on and the tub is 

not empty.

Note/Clarification: If filling 

with the lid open, the 15-

min. time will begin after 

the water valves turn off. 

If the lid is opened/closed/

opened during the 15-

min, the 15-min counter 

will reset.

•  Check for leaking water valves.

•  Use Pressure Sensor Test 10 to ensure 

correct pressure sensor operation.

•  Consumer education on leaving lid open for 

more than 15-mins during a cycle.

•  Consumer education on leaving sopping wet 

items in basket for more than 15-mins.

•  Can be caused by starting a cycle with the "no 

spin" option selected.

29 Suds Lock 

Abatement 

Failure

Suds lock abatement is 

requested again after 

already being requested 

during the final spin 

profile (the cycle is 

terminated).  The intent 

of this is to determine of 

the suds lock abatement 

algorithm is unsuccessful.

•  Ensure basket is able to rotate freely.  Check 

inner tub sidewalls for anything that can 

obstruct basket movement.

•  Consumer education on correct detergent 

usage.

•  Ensure consumer is using the proper amount 

of HE detergent.

30 Stuck Button 

Fault

Any key press lasts for 

more than 60-seconds.

NOTE

: This will never 

be set on 100% cap 

touch User Interface (UI) 

systems; this only applies 

to tactile keys.

•  Check for proper tactile feedback on each 

button and check to make sure control 

responds correctly up each button activation.

•  Check for proper alignment in installation of 

the control board and backsplash.

•  Check the clearance between the button and 

the backsplash hole.

Summary of Contents for GE PTW600BPR DG Series

Page 1: ...ice Guide Profile 28 in Top Load Washer 31 9392 PTW600BPR_DG PTW600BSR_WS PTW605BPR_DG PTW605BSR_WS PTW700BPT_DG PTW700BST_WS PTW705BPT_DG PTW705BST_WS PTW900BPT_DG PTW900BPT_RS PTW905BPT_DG PTW905BPT...

Page 2: ...uired for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used...

Page 3: ...700 705 and 600 605 Model 18 Tub Assembly 900 700 Model 19 Tub Assembly 905 705 Model 20 Tub Assembly 600 Model 21 Tub Assembly 605 Model 22 Backsplash Assembly 23 Backsplash Assembly 900 905 Model 23...

Page 4: ...k Assembly 38 Agitators 39 Basket Assembly 40 Water Levels 40 Pressure Sensor 41 Drain System 42 Drain Pump 42 External Drain Hose 43 Internal Drain Hose 43 Drive System 45 Drive Belt 45 Drive Transmi...

Page 5: ...oard Connector Locator 72 Control Board Electronic 900 905 and 700 705 Models 72 Control Board Electronic 600 605 Models 73 User Interface Wi Fi Board 74 Wi Fi board 900 905 and 700 705 Models Only 74...

Page 6: ...hoes for all repairs Step 1 Plan and Prepare Step 4 Apply LOTO device and lock Step 2 Shut down the appliance Step 5 Control discharge stored energy Step 3 Isolate the appliance Step 6 Try It verify t...

Page 7: ...he 4th and 5th Digit indicate model series Typically even numbers are top load odd numbers are front load Platform W Washer Series WASHER 6th digit indicates model series Engineering Rev Product Servi...

Page 8: ...hould read approximately 1 3k ohms 120 VAC Lid Lock Position Locked Unlocked Lid Lock Coil approximately 60 to 100 ohms between pins 2 and 3 when locked and pins 1 and 3 when unlocked with the lid clo...

Page 9: ...model Control Features 700 705 Model 600 605 Model 900 905 Model Continued next page Power Press to wake up the display If the display is active press to put the washer into idle mode NOTE Pressing Po...

Page 10: ...the end of the cycle NOTE The cycle time is affected by how long it takes the washer to fill This depends on the water pressure in the home The size of the load being washed also significantly impacts...

Page 11: ...to the new selection Press Start to begin the new cycle selection The chart on the next page will help match the items to be washed with the best wash cycle settings For optimal performance select th...

Page 12: ...this cycle option works with SmartDispense to add a brief wash soak and drain cycle to loosen and remove heavy soil before starting the cycle select ed Tangle Control on some models Setting this optio...

Page 13: ...default settings for the cycle when the My Cycle is active button light on press and hold the My Cycle button for 3 seconds The factory defaults will load for the selected cycle and the My Cycle light...

Page 14: ...amount of detergent for a given load this can be done by pressing the Select button on the SmartDispense control panel to choose between Less or More detergent Less will provide less detergent than t...

Page 15: ...t to turn on one or both supply valves after installation or coming back from vacation As soon as the mes sage starts to scroll the washer will initiate a 4 minute lockout period The washer controls w...

Page 16: ...oved The transfer pump only comes with one 1 hose A standard washer hose can be used for the outlet side of the pump Part number WH41X10207 WX05X10028 Torque Limiter The torque limiter tool is ONLY us...

Page 17: ...17 Component Locator Views Lid Switch Lock Assembly Bulk Tank Dispenser Assembly Bleach Funnel Underside Top Cover 900 905 Model...

Page 18: ...18 Dispenser Assembly Lid Switch Lock Assembly Bleach Cup Underside Top Cover 700 705 and 600 605 Model...

Page 19: ...m Transmission Assembly Basket assembly Drain Pump Seal Mode Shifter Clutch Accelerometer Rotor Nut Turbidity Sensor Main Harness Hub Nut and Belleville Washer Impeller Cap Internal Drain Hose and Cla...

Page 20: ...smission Assembly Hub Nut and Belleville Washer Drain Pump Seal Mode Shifter Rotor Motor Turbidity Sensor Mode Shifter Clutch Main Harness Auger and Bolt Agitator Cap Internal Drain Hose and Clamp Dra...

Page 21: ...Drive Motor Platform Transmission Assembly Drain Pump Seal Speed Sensor Belt Protector Mode Shifter Mode Shifter Clutch Tub Plug Main Harness Hub Nut and Belleville Washer Impeller Cap Internal Drain...

Page 22: ...nsor Platform Transmission Assembly Hub Nut and Belleville Washer Drain Pump Seal Drive Motor Belt Protector Tub Plug Mode Shifter and Clutch Main Harness Auger and Bolt Agitator Cap Internal Drain Ho...

Page 23: ...using Control Panel Back Plate and Gasket Embedded Voice Module RJ45 Harness Power Cord Voice Module to User Interface UI Harness Selector Knob Main Control Board MCB Main Harness Control Panel Housin...

Page 24: ...ob Assembly Control Panel Housing Panel Back Gasket ASM Console Rear Panel ASM Main Control Board MCB User Interface UI Assembly Power Cord User Interface UI To Wi Fi Board Harness RJ45 Harness Main H...

Page 25: ...Drain Pump and Internal Outlet Hose Suspension Assembly Mode Shifter Assembly Harness Connectors Drive Motor Platform Transmission Assembly Turbidity Sensor Accelerometer Bottom View 900 905 and 700 7...

Page 26: ...Protector Drain Pump and Internal Outlet Hose Suspension Assembly Motor Pulley Fan Transmission Support Assembly Harness Connectors Belt Transmission Pulley Tub Plug Mode Shifter Assembly Bottom View...

Page 27: ...board RJ45 connector speaker assembly 900 905 models only and voice module on some models 1 Remove two 1 4 in hex head screws that secure the backsplash rear panel to the backsplash assembly 2 Remove...

Page 28: ...J45 connector and speaker assembly for 900 905 models the stationary lip needs to be inserted into the opening first then snapped into the housing NOTE Be sure to reconnect all ground wires Control Pa...

Page 29: ...emoval section of this service guide 3 Remove one 1 4 in hex head screw from the main board housing When facing the rear of the washer the screw will be located at the center right side of the main bo...

Page 30: ...nnect the wiring harness from the capacitor 3 Remove the capacitor from the capacitor bracket Lid Assembly Removal 1 Remove backsplash assembly and main board housing see Backsplash Removal under Cont...

Page 31: ...ke in place Lid Strike Lid Dampers Lid dampers help for smooth closing and opening of the lid with the help of an in built hydraulic system These are located inside lid frame with the help of stanchio...

Page 32: ...Remove backsplash assembly see Backsplash Removal under Control Panel Housing Backsplash Assembly and remove the main board see Main Board Housing Removal under Main Board both found in the Cabinet a...

Page 33: ...ion assembly is disengaged from the tub assembly lift the ball joint and turn it to get ball joint release from the suspension rod 4 When reassembling ball joint to the rod grease the bottom of the ba...

Page 34: ...valves are located inside the backsplash assembly The four solenoid water valve allows water to flow into the dispenser assembly The water valves are located and accessed from inside the backsplash Wa...

Page 35: ...conduit can be removed by prying up from top cover where it connects to the dispenser box and slide to the right side of washer to get disconnect from dosing pump Be sure the O ring seal comes out as...

Page 36: ...service guide 2 Remove the dosing pump see Dosing Pump Removal under Dosing Pump For 900 905 Models Only in this section of the service guide 3 Disconnect harness from control unit to the bulk tank l...

Page 37: ...ically based on the load to the basket with the help of the dosing pump It is located at the bottom of the top cover Bulk Tank Removal 1 Remove backsplash assembly and main board see the Cabinet and S...

Page 38: ...fully closed The resistance should be between 60 and 80 ohms Check the lid switch continuity of the lid switch between Red and Yellow at the same connector Lid Switch Lock Assembly Removal To remove t...

Page 39: ...he top of the agitator 2 Use a long socket extension approximately 17 inches long to assist with removing the hex head bolt securing the agitator to the shaft The splined coupler is part of the impell...

Page 40: ...hreads It will need to be turned to the right to loosen 4 Lift the basket out from the tub The basket assembly weight is approximately 21 pounds A torque limiter Part WX05X10028 should be used when re...

Page 41: ...by itself if it malfunctions or is damaged The complete control board will need to be replaced as the sensor is mounted directly to it 900 905 and 700 705 Model 600 605 Model 1 Pressure Sensor Diagnos...

Page 42: ...val Before removing the drain any water in the basket must be removed This is done by using a transfer pump Part WX05X23817 The transfer pump only comes with one 1 hose A standard washer hose can be u...

Page 43: ...mpty before removing the drain hose The internal drain hose clamp can be reached two ways either through the rear access panel or by leaning the washer back 1 Access the rear of the washer and remove...

Page 44: ...44 Internal Drain Hose 5 Squeeze the spring clamp and slide onto the drain hose where it clamps to the drain pump then remove the hose...

Page 45: ...transmission They all operate together to agitate and or spin the load in the basket The drive belt has six ribs and can be removed easily To access the belt the belt protector needs to be removed fir...

Page 46: ...ssion Pulleys in this section of the service guide 2 Disconnect the speed hall sensor from the drive motor and disconnect from the main harness Speed Hall Sensor The speed hall sensor is mounted to th...

Page 47: ...ness side connector going to the motor then check the resistance motor windings on the motor itself as follows Between pin 1 and pin 2 of the motor connector resistance should be between 2 8 ohms and...

Page 48: ...or and stator Direct Drive Motor Diagnosing The output voltage from the inverter to the motor is variable and should not be tested The direct drive motor resistance may be verified at the main board J...

Page 49: ...bolts securing the mode shifter to the platform The mode shifter clutch clutch spring and flat washer will pull away from the platform Direct Drive Mode Shifter Removal 1 Remove direct drive motor se...

Page 50: ...ch spring 3 Slide the clutch into the clutch level of the mode shifter and slide the clutch onto the shaft There are guide tabs on the bottom of the mode shifter that go into locator holes on the plat...

Page 51: ...Belt Motor in this section of the service guide remove direct drive motor for 700 705 and 900 905 models see Direct Drive Motor Removal under Direct Drive Motor in this section of the service guide r...

Page 52: ...atform transmission removal process Accelerometer senses the vibrations due to out of balance at higher speeds and adjust the speed automatically Accelerometer located at the bottom of the tub assembl...

Page 53: ...le the 7 Segment Display flashes 88 Once the fill is complete press the Start button to toggle through the following sensor readings Turbidity WASH LED ON Conductivity RINSE LED ON Temperature SPIN LE...

Page 54: ...oval under Top Cover in the Capacitor For 600 605 Models Only section of the service guide 3 Remove suspension assembly see Suspension Assembly Removal under Suspension Assembly in the Capacitor For 6...

Page 55: ...he Consumer Fault Mode provides a way for consumers to read the fault table from their washers to provide them to the service call taker This will allow the service technicians to bring the correct re...

Page 56: ...After entering this test press the Start button to toggle through the software version number as follows Example v01 23 1st press 01 on 7 Segment Display 2nd press 23 on 7 Segment Display 4 MC Applica...

Page 57: ...lid is closed the Rinse status LED will blink 14 Spin Pressing Start will start the test Spin test will perform child safety algorithm before it starts to spin Two 2 short drains before locking the l...

Page 58: ...he bulk detergent dosing pump if equipped with a bulk detergent tank on and off Test will have a timeout for how long pump will be on 1 minute Detergent will be pumped into the main wash detergent com...

Page 59: ...heck the washer for anything preventing motor movement Measure the resistance of each motor phase winding Make sure resistances match the values on the wiring diagram Verify hall sensor is connected t...

Page 60: ...Ensure pressure chamber port is free from obstruction using drill bit size 1 16 in by hand so as not to drill through the inner wall 7 Power relay stuck on One of the power relays on the TL28 IMC dir...

Page 61: ...if the machine is not reaching target speed within the parametrically defined time limit This fault is an event type that will increase a counter on occurrence Check for water in the bottom of the tub...

Page 62: ...ommet Check pressure tube for trapped water Check for any leaking water valves Check home water pressure Check the output voltage from the pressure sensor to ensure it matches the water level in the b...

Page 63: ...id Logic Failure This fault is set if the system perceives the lid to be both OPEN and LOCKED for 5 consecutive seconds Replace lid lock and lid lock harness then run below actions Check the lid lock...

Page 64: ...asket should spin freely and without wobble If friction is found remove it If basket is bad replace it Check belt slippage Run Drain and Spin cycle not Service Mode with no load replace belt and clean...

Page 65: ...9 Suds Lock Abatement Failure Suds lock abatement is requested again after already being requested during the final spin profile the cycle is terminated The intent of this is to determine of the suds...

Page 66: ...eck the basket for excessive friction or for being excessively out of round Basket should spin freely and without wobble If friction is found remove it If basket is bad replace it Check for balance ri...

Page 67: ...ontrol to lock assembly 33 34 41 42 43 44 45 46 47 48 49 50 51 66 67 68 69 71 72 73 74 75 Inverter Faults Any of these faults can be set if the inverter board reports a fault Run Service Mode Spin Tes...

Page 68: ...don t clear the fault replace voice board and harness If the above actions don t clear the fault replace user interface UI board 86 Extremely Low Water Pressure Current Water Level Cycle Step Low Pres...

Page 69: ...D indicates that an OOB was detected during final spin Verify unit is firmly seated on all four legs doesn t rock and is leveled Inspect leveling legs and bottom apron corner supports for damage Verif...

Page 70: ...Communication Fault Wi Fi module not responding Check Wi Fi harness connections If the above actions don t clear the fault replace Wi Fi board Wi Fi harness and Wi Fi label on lid If the above action...

Page 71: ...ce User Interface UI board Voice module speaker and microphone for 900 905 modules only Voice module and speaker for 700 705 modules only Voice Module Board 900 905 and 700 705 Models Only Microphone...

Page 72: ...705 Models Control Board Connector Locator J101 AC IN Power Cord J512 Sub washer Red J513 Lid Lock White J701 Turbidity Sensor Accelerometer Red J702 RJ45 Blue J703 User Interface Wi Fi J801 Bulk Yell...

Page 73: ...Control Board Electronic 600 605 Models J101 AC IN Power Cord J301 RJ45 Data Blue J302 Turbidity Sensor Red J303 User Interface Wi Fi J401 Sub Washer Red J402 Water Valves White J403 Motor Blue J404...

Page 74: ...74 Wi Fi board 900 905 and 700 705 Models Only J103 J102 J103 User Interface Wi Fi Board J102 User Interface UI to Voice Module J103 User Interface UI to Wi Fi J103 J103 User Interface UI to Wi Fi...

Page 75: ...MS Motor Resistance 5700 570 Ohms Drain Pump Nom 13 2 HOT Nominal Resistance WV Coil Ohms SOFT CUSTOM 1515 1515 1374 Pin 1 5V Pin 3 GND Pin 2 Signal 22 NX 22 NX 22 BX 22 OX 22 OX 22 NX 22 RX 22 BX ACC...

Page 76: ...JACK EOL TEST RING TERMINAL UNDER BELT PROTECTOR OPTIONAL WATER QUALITY SENSOR ON S W 1K TO 20K WV Thermistor On Water Valve Assy PRESENT ONLY IN SELECTED MODELS 5V SIGNAL GND SPEED SENSE HEATSINK MS...

Page 77: ...or Diagnosing 47 E External Drain Hose 43 F Front Clips 32 G Guide Post 46 52 H Harness Grommet 32 Hinge Reinforcement Cover 31 I Impeller 19 20 21 22 39 40 51 Internal Drain Hose 19 20 21 42 43 44 L...

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