Hague Quality Water MAXIMIZER 97 Series, Owner'S Manual & Installation Manual

Page: 32 / 36

32 Maximizer
®
97 Owner’s Manual OR-05/18/15
Quality Water International ®
Problem Possible Cause Solution
No Soft Water After
Regeneration
No salt in brine cabinet Add salt
Sediment in brine cabinet has plugged the
brine line and air check/draw tube
Remove the brine line and flush clean
Remove the air check/draw tube and flush with
clean water. Clean injector assembly. Clean
any sediment from brine cabinet
Flow control is plugged
Remove brine piston housing and clear debris
from the flow control
Drain line is pinched, frozen, or restricted Straighten, thaw, or unclog the drain line
Clogged injector assembly
Remove injector cap and clean nozzle and
throat with a wooden toothpick. Replace throat
if removed
Salt bridge has formed due to high humidity or
the wrong kind of salt
Test with a blunt object like a broom handle.
Push the handle into the salt to dislodge the
salt bridge, or use hot water around the inside
perimeter to loosen salt
No Soft Water
The bypass valve is in the Bypass position Place the bypass valve in the Service position
Appliance is plumbed backward Check that appliance is plumbed correctly
Extended power outage Reset the time of day
Water hardness has increased
Re-test the water and re-enter a new setting
number
Not metering water
Flow should be indicated with water usage. If
no flow, see below
Blending dial is open Make sure blending dial is closed
No Flow Is Indicated
When Water Is Flowing
The bypass valve is in the Bypass position Place the bypass valve in the Service position
Appliance is plumbed backward Check that appliance is plumbed correctly
Sensor not receiving signal from magnet on
turbine
Remove sensor from bypass housing. Test with
magnet on either flat side of sensor. If flow is
indicated, check turbine. If no flow, replace
sensor
Turbine is jammed
Remove bypass valve and clear debris from
turbine
Flow Indicated When
Water Is Not Being
Used
The household plumbing system has a leak Repair the leak
No Read-Out In Display
Electric cord is unplugged Plug in the transformer
No electric power at outlet
Check power source. Make sure outlet is not
controlled by a switch
Defective transformer
Test with voltmeter for 12 VAC at control. If less
than 10 VAC or greater than 14 VAC, replace
the transformer
Defective circuit board
With 12 VAC present at controller, replace the
controller
High ambient room temperature. If the tem-
perature exceeds 120°F (49°C), the display will
blank out. This does not affect the operation of
the controller
No action necessary
Display is in sleep mode.
Touch display or flow water to wake up display.
Even with display off the controller is still
operating.
Troubleshooting
Troubleshooting