H2X THERAPOOL SE Owner'S Manual Download

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DO NOT DIVE.

Swim spa Controls

Sensor-Related Messages

Miscellaneous Messages

127

DO NOT DIVE.

SENSORS ARE OUT OF SYNC – M015**

The temperature sensors MAY be out of sync by 3°F (1°C). Call for service if this message does not
disappear within a few minutes.

SENSORS ARE OUT OF SYNC -- CALL FOR SERVICE* – M026**

The temperature sensors ARE out of sync. The fault above has been established for at least 1 hour.
Call for service.

COMMUNICATIONS ERROR

The control panel is not receiving communication from the System. Call for service.

TEST SOFTWARE INSTALLED

The Control System is operating with test software. Call for service.

SENSOR A FAULT, SENOR B FAULT –
SENSOR A: M031**, SENSOR B: M032**

A temperature sensor or sensor circuit has
failed. Call for service.

* Some messages can be reset from the panel. Messages that can be reset will appear with a Clear

Icon at the bottom of the Message Screen. Press the Clear Icon text to reset the message.

**M0XX is a Message Code. Codes like this will be seen in the Fault Log

Summary of Contents for THERAPOOL SE

Page 1: ...W A T E R T O T H E E X T R E M E T M OWNER S MANUAL ...

Page 2: ......

Page 3: ... the page to review support information Record Of Ownership Name Address City State Zip Phone Date Purchased Model Serial Dealer Name Service Tech Rep Serial Number Location The serial number for your swim spa is located near the filter area on the swim spa system pack or on the listing plate on the skirting It will start with H followed by a 6 digit number Ex H181234 Register Your Swim Spa Please...

Page 4: ...ures 26 31 Swim Spa Troubleshooting Guide 32 33 Winterizing Storing Your Swim Spa 34 Model Specifications 35 Installation Instructions 36 43 Site Preparation General Guidelines 36 38 Electrical Requirements 39 42 Configuration 2 39 40 Configuration 6 41 42 Initial Swim Spa Setup 43 Operating Instructions 44 96 Swim Spa Controls Icon Spa Touch 44 74 Swim Spa Controls MP30 75 84 Swim Spa Controls Pu...

Page 5: ...tmost concern The sign should be mounted with screws or another type of permanent fastener Additional or replacement signs can be obtained from your dealer or direct from the factory INTRODUCTION It s time to relax You now have your very own portable swim spa by Master Spas By fully under standing the operation of each of the features of your new Master Spa you will be assured of many years of has...

Page 6: ...is unit to connect a minimum 6 AWG 13 302mm2 solid copper conductor between this unit and any metal equipment metal enclosures of electrical equipment metal water pipe or conduit within 5 feet 1 5m of the unit For cord connected convertible units DANGER Risk of injury a Replace damaged cord immediately b Do not bury cord c Connect to a grounded grounding type receptacle only For units intended for...

Page 7: ...dren can not use this swim spa unless they are supervised at all times DANGER Risk of Injury The suction fittings in this swim spa are sized to match the specific water flow created by the pump Should the need arise to replace the suction fittings or the pump be sure that the flow rates are compatible Never operate swim spa if the suction fittings are broken or missing Never replace a suction fitt...

Page 8: ...ation should consult a physician before using a swim spa since some medication may induce drowsiness while other medication may affect heart rate blood pressure and circulation For swim spas with a gas heater WARNING Risk of Suffocation This swim spa is equipped with a gas heater and is intended for outdoor use only unless proper ventilation can be pro vided for an indoor installation SAVE THESE I...

Page 9: ...nauthorized entry and injuries WARNING People with infections sores or the like should not use the swim spa Warm and hot water temperatures may allow the growth of infectious bacteria if not properly disinfected CAUTION Safe temperatures for swimming or aquatic exercise is around 80 F 26 7 C CAUTION Risk of Electrical Shock Do not leave audio compartment open Audio CD controls are not to be operat...

Page 10: ...ans provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment At least two lugs marked Bonding Lugs are provided on the external surface or on the inside of the supply terminal box or compartment To reduce the risk of electric shock connect the local common bonding grid in the area of the swim spa to these term...

Page 11: ... PAS UTILISER UNE CUVE DE RELAXATION WARNING TO AVOID INJURY EXERCISE CARE WHEN ENTERING OR EXITING THE SWIM SPA OR HOT TUB AVERTISSEMENT POUR ÉVITER DES BLESSURES USER DE PRUDENCE EN ENTRANT DANS UNE CUVE DE RELAXATION ET EN SORTANT WARNING DO NOT USE DRUGS OR ALCOHOL BEFORE OR DURING THE USE OF A SWIM SPA OR HOT TUB TO AVOID UNCONSCIOUSNESS AND POSSIBLE DROWNING AVERTISSEMENT POUR ÉVITER L ÉVANO...

Page 12: ... WATER CHEMISTRY IN ACCORDANCE WITH MANUFACTURER S INSTRUCTIONS ATTENTION LA TENEUR DE L EAU EN MATIÉRES DISSOUTES DOIT ÊTRE CONFORME AUX DIRECTIVES DU FABRICANT Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98 6 F 37 C The symptoms of hyperthermia include drowsiness lethargy and an increase in the internal temper...

Page 13: ... Electrical Appliances Safety General Requirements 206 95 EC EC Low Voltage Directive 204 108 EMC Directive 93 68 EEC CE Marking Directive Our propulsion swim spas comply with the following industry standards UL 1563 Standard for Electric Spas Equipment Assemblies and Associated Equipment ICC ISPSC International Swimming Pool Spa Code VGB Virginia Graeme Baker Pool and Spa Safety Act Certified by ...

Page 14: ...n suction is created at this fitting Users of the spa swim spa must be instructed not to come in contact with this fitting in such a way as to block its orifice If a user of the spa swim spa blocks this fitting with his her body serious personal injury or drowning may occur IMPORTANT SAFETY INSTRUCTIONS WARNING SUCTION ENTRAPMENT HAZARD Suction in suction outlets and or suction outlet covers which...

Page 15: ... immediately It is recommended that suction components be inspected at least monthly Replace the suction within 7 years from the installation date Contact your dealer or local service center for quoting and scheduling this required maintenance This is a mandated regulation and is not part of nor covered by the spa swim spa warranty NOTE Always review entire safety and maintenance information befor...

Page 16: ...p It is best to turn the diverter valve only when the pump is turned off 6 WATER FEATURE VALVE if equipped Located on the top flange of the swim spa this smaller valve adjusts water flow to the water falls and or water features in your swim spa NOTE When the swim spa is not in use this valve should be turned mostly shut not completely shut to prevent the water features from allowing water to hit t...

Page 17: ...ea and weir gate to cover the filters Remove filter lid to access filters for maintenance 13 WEIR GATE The weir gate is the horizontal door located in front of the filters that helps keep debris trapped in the filter area 14 SWIM SPA CONTROL SYSTEM This houses the wiring and electrical components necessary to operate the swim spa 15 SWIM SPA HEATER This is an electric heater housed in a stainless ...

Page 18: ...4 EXERCISE SWIM JETS H2X Swim Spas These large jets are grouped at the end of your swim spa to offer water flow for exercising against A jet diverter valve may control the flow for these jets 25 SWIM SPA JUNCTION BOX MP Swim Spa Only The internal junction box for connecting your electrical service s to the swim spa is located behind and accessible by removing access panels B and A 26 PROPULSION SY...

Page 19: ... copper and zinc oxides are carried into the filtered water they kill bacteria and provide hostile conditions for algae and fungal growth Using EcoPur Charge helps reduce the amount of chemi cals needed therefore safeguarding the hot tub s plumbing and equipment because pipes are pro tected against the corrosive effects of chlorine EcoPur Charge Master Core Technology is another exclusive design b...

Page 20: ...n place while holding on to outer filter When snapped in to locked position EcoPur Charge handle aligns with molded points on outer filter NOTE EcoPur Charge should be replaced every 6 months Initial snap in fit of inner EcoPur Charge to outer filter may be tight especially if both are new Master Spas Outer Filter Turn Clockwise to Lock EcoPur Charge PATENTS PENDING MADE IN THE USA ...

Page 21: ...ould shock your water once a week after heavy bather use or any time free chlorine levels test lower than total chlorine levels To do this either add oxi dizer non chlorine shock to burn off the chloramines or add extra chlorine to raise the chlo rine level above 8 ppm Oxidizer non chlorine shock acts by releasing oxygen in the water which serves a similar function as chlorine An advantage to usin...

Page 22: ...ry 180 days Useful life may vary by usage and bather load 11 Defoamer A chemical used to temporarily reduce foaming Causes of foaming include body oils cosmetics lotions surface cleaners high pH or algae as well as other organic materials Low levels of calcium or sanitizer can also cause increased foaming Note that you may need to physically remove the foam and or drain all or part your water to r...

Page 23: ... quicker evaporation and also will cause minerals and metals to precipitate out of solution 3 Air Dust and other airborne contaminants are introduced into the swim spa 4 Environment The environment surrounding the swim spa can also impact the water quality Items such as pollen grass sand dirt lawn fertilizer airborne dust insects leaves and pets can all affect the water quality of the swim spa 5 B...

Page 24: ...Chlorine level of 5 to 8 ppm on initial start up to begin sanitizing the swim spa water Bathers should not enter the swim spa until the chlorine levels drop below 5 0 ppm Always refer to the chemical manufacturers dosage recommendations listed on the container It is important not to add the chlorinating granules until the pH alkalin ity and calcium hardness have been adjusted to their proper level...

Page 25: ...n into the pumps causing unwarranted damage See the clean your filter elements in the maintenance section of this manual for more information EVERY 180 DAYS Drain and refill your swim spa with fresh water install a new EcoPur filter element clean the regular filter and repeat start up procedure The regular filter should be replaced at least once every year AFTER EACH USE Add non chlorine shock oxi...

Page 26: ...ing then a pool and requires that whatever is put into it have a pH as close to neutral as possible That is why only chemicals made for swim spas should be used Always refer to the chemical manufactures dosage recommendations listed on the container SPECIAL NOTE We recommend a minimum level of 2 0 ppm residual free chlorine be maintained in swim spa water Always refer to the chemical manufacturer ...

Page 27: ...k water chemistry Low calcium hardness Use a calcium hardness increaser Unbalanced water chemistry Test and adjust chemistry levels EYE OR SKIN IRRITATION Unsanitary water Adjust water chemistry according to testing results Total chlorine level above 5 ppm Apply oxidizer non chlorine shock treatment Poor sanitizer pH levels Adjust pH level as necessary SCUM DEPOSITS AT WATERLINE Body oils and dirt...

Page 28: ...sand may get into the internal parts of the diverter valves over time The diverter valves may become difficult to turn or not turn at all Remove the handle from the top of diverter valve by gently prying up on both sides of the handle assembly at the same time Turn the cap piece counter clockwise It may be necessary to put a clean towel over the cap and turn it with a wrench Once loose the cap int...

Page 29: ...e of your swim spa cover and the possibility of water running out of the swim spa off the bottom of the cover always turn Laminar Flow Jets down so that they do not hit the cover when the cover is closed You do not want to completely turn jets off Doing so may cause a build up of stagnant water in the water line if not used often CARE OF YOUR OZONE SYSTEM The ozone hose and check valve connecting ...

Page 30: ...r operate the swim spa without the filters installed Damage to the pumps and other components could result from operation without filters installed NOTE Do not soak the EcoPur filter in a filter cartridge cleaner Rinse off only 1 Turn power off to the swim spa 2 Remove any large or floating debris from the filter area Slide filter face plate up and out slowly For the H2X Therapool models remove fi...

Page 31: ...ce 2 3 blocks between cover and swim spa This allows for ade quate ventilation of cover and swim spa NOTE The cover warranty is not part of the limited warranty provided with the swim spa It is pro vided through the cover manufacturer and may not be through Master Spas Check the tags and labeling on your cover to verify manufacturer and refer to the manufacturer s care main tenance and warranty in...

Page 32: ...is thin coating exposing the metal to corrosion The best defense to combat corrosion on stainless steel components in your swim spa is make sure that it is kept clean and free of any chemical build up Always Clean frequently with fresh clean water Remove any rust spots as soon as they appear with vinegar or a brass silver or chrome cleaner Use a good car cleaning wax for extra protection Leave cov...

Page 33: ...your local Master Spas dealer for proper swim spa cleaning products Rinse the cleaned surfaces with fresh water from your garden hose and wipe with soft cloth as doing so to help remove residual cleaning agents as some may cause foaming to occur in the water once refilled Always use an approved insulating swim spa cover by Master Spas to cover your swim spa when not in use especially in outdoor in...

Page 34: ...res 2 independent electrical services shown in the Model Specifications and appropriate Electrical Requirements Configuration be sure to check all breakers for your swim spa If the swim spa does not respond or the GFCI breaker continues to trip contact your local Master Spas dealer or service company PUMP S DO NOT OPERATE 1 Press the Jets button on your control panel If you hear the pumps trying t...

Page 35: ...uld be displaying a message indicating why it can t heat Check the control panel for diagnostic messages Refer to Spa Control Section titled System Related Messages Follow steps to alleviate message 5 Check the control panel for light indicator Wait a reasonable amount of time at least 1 hour to see if the water temperature is rising 6 Reset power to the swim spa at GFCI breaker 7 If swim spa is s...

Page 36: ...g it and check the swim spa periodically to be sure no water is entering and accumulating Swim spa covers are great insulator but will allow some precipitation to enter the swim spa For this reason it is highly advised to also cover the swim spa with a water tight tarp while winterized It is beneficial to keep the swim spa cover slightly gapped off the acrylic shell while winterized to allow air f...

Page 37: ... 2950 1338 20865 9464 4 Icon Spa Touch H2X TRAINER 19D 1270A SPA 1270B SWIM 231 x 94 x 60 587 x 239 x 153 Configuration 6 DUAL 2 240V 50A GFCI 6 4 Spa 2 Swim 2 285 8 65 2 010 7 61 Swim 275 1 04 Spa 3215 1458 23385 10607 4 Icon Spa Touch 1 As configured from factory See appropriate Electrical Requirements section for further details 2 Total bather capacity in swim spa The number of bathers in swim ...

Page 38: ...ides of the swim spa must be accessible for regular maintenance or in the event that service is needed Periodical maintenance checks require entry into the equipment bay When possible it is wise planning for the future to leave 3 feet of access on all sides of the swim spa in the event that your swim spa requires maintenance to allow ample room for service Your swim spa warranty does not cover cos...

Page 39: ...ce Pad Requirements Do not backfill with sand gravel or earth Doing so will void the warranty Plan for complete drainage so that water accumulation drains away from the swim spa perimeter and standing water never reaches the electrical equipment Plan for appropriate ventilation to remove moisture accumulation and prevent equipment overheat Provide a minimum of 3 feet service area around the perime...

Page 40: ...38 DO NOT DIVE 102 DO NOT DIVE SITE PREPARATION GENERAL GUIDELINES ...

Page 41: ... sure to have a licensed electrician examine and ensure proper grounding is provided All Master Spas equipment packs are wired for 240 VAC only The electrical service for your swim spa must include a 50 AMP switch or circuit breaker to open all non grounded supply conductors to comply with section 422 20 of the National Electrical Code The disconnect must be readily acces sible to the swim spa occ...

Page 42: ...PANEL HOUSE Key WHT White Neutral BLK Black Hot Line 1 RED Red Hot Line 2 GND Ground WHT BLK GND RED RED WHT GND BLK Refer to wiring diagram inside swim spa control system for proper power connection to terminals GND RED BLK WHT RED GND BLK WHT WHT 50 50A TEST ELECTRICAL REQUIREMENTS Configuration 2 240V 50A GFCI ...

Page 43: ...ded All Master Spas equipment packs are wired for 240 VAC only Each of the electrical services for your swim spa must include a properly rated switch or circuit breaker to open all non grounded supply conductors to comply with section 422 20 of the National Electrical Code A disconnect must be installed and be readily accessible to the swim spa occupants but installed at least five feet from the s...

Page 44: ...D Red Hot Line 2 GND Ground BLK RED BLK RED RED WHT BLK Refer to wiring diagram inside swim spa control system for proper power connection to terminals GND RED BLK WHT GND WHT WHT GND GND GND BLK WHT WHT RED SPA CONTROL SYSTEM SPA SIDE 240V 50A GFCI RED WHT BLK GND RED BLK WHT GND GND BLK WHT WHT RED 50 50 50A TEST 50A TEST ELECTRICAL REQUIREMENTS Configuration 6 Dual 240V 50A GFCI Services ...

Page 45: ...his lasts approximately 5 minutes The pur pose of the priming mode is to help insure that the jet pumps have been primed with water and are ready to operate It may be necessary in some instances to bleed air from the jet pumps in your swim spa If after the priming mode the swim spa pumps run but do not move water the pump may have an air lock Due to the nature of water flow and hydro therapy pumps...

Page 46: ...44 DO NOT DIVE Swim spa Controls Icon Spa Touch The Main Screen 100 DO NOT DIVE ...

Page 47: ...ration can be seen on the Main Screen Most features including Set Temperature adjustment can be accessed from this screen The actual water temperature can be seen and the Set Temperature can be adjusted Time of Day Ozone and Filter status is available along with other messages and alerts The selected Temperature Range is indicated in the upper left corner The Swim Spa Equipment Control Icon in the...

Page 48: ...Lock Screens 8 Invert or flip Screen 9 Lights is turned ON Light is Inactive Light is Disabled 10 Music is Active Music is Inactive Music is Disabled Only if Fusion Touch Sound is equipped Options vary by model 11 Message Waiting Indicator The Message Waiting Indicator will show one of the following icons Fatal error Swim spa can t function until it s fixed Normal Error or Warning Reminder Message...

Page 49: ...usted The same goes for the Utilities Menu Screen and the Test Menu used by Swim Spa Techni cians 17 Heat Indicator Indicates when the swim spa heater is on 18 Set Temperature Down Adjust set temperature lower NAVIGATION Navigating the entire menu structure is done by touching the screen The three screen selections indicated below can be selected Touch one of these to enter a different screen with...

Page 50: ...NOT DIVE MESSAGES At the bottom of the screen at certain times an indicator may appear showing that a message is waiting Touch this indicator to go to the Message Display Screen On that Screen some of the messages can be dismissed Warning Message is Waiting ...

Page 51: ...in to modify the Set Temperature The Set Temperature changes immediately If you need to switch between High Temperature Range and Low Temperature Range you need to go to the Settings Screen PRESS AND HOLD If Up or Down is pressed and held the temperature will continue to change until you stop pressing or until the Temperature Range limits are reached Set Temperature Up Set Temperature Down ...

Page 52: ...elect and control individual devices Some devices like pumps may have more than one ON state so the icon will change to reflect the state of the equipment Below are some examples of 2 speed Pump indicators Jets Off Jets Low Jets High If the Swim Spa has a Circulation Pump a Circulation Pump Icon will appear to indicate its activity but outside of Priming Mode the Circulation Pump cannot be control...

Page 53: ... Up or Down button is shown and pressed when on an editing page and a value has been selected highlighted the value can be incremented by pressing the up arrow or decremented by pressing the down arrow INVERT Will appear on upper right on all screens Increment Invert Save Decrement Selected Value ...

Page 54: ...n or this button plus an Inactive Save Button it means Back or Exit It appears on editing screens before you have changed any value as well as on all other screens When you see both the Back button and an Active Save button the Save button will Save while the Back button will Cancel If the screen times out due to no activity it will act like Cancel Back Back Functions as Cancel Inactive Save Butto...

Page 55: ... arrow at the bottom of the screen it takes you to the next page If there is a left arrow at the bottom of the screen it takes you to the previous page PAGE UP DOWN If an Up or Down button is shown and pressed when on a page with a text list the list can be scrolled a page at a time Page Up Page Down ...

Page 56: ...be selected on the Settings screen and is visible on the Main Screen in the upper left corner of the display These ranges can be used for various reasons with a common use being a ready to use setting vs a vacation setting Each range maintains its own set temperature as programmed by the user This way when a range is chosen the swim spa will heat to the set temperature associated with that range H...

Page 57: ...eating you can switch be tween low speed and high speed but you cannot turn the heater pump off Circulation Mode See information within Pumps in the Swim Spa Controls Swim Spa Behavior section for further information on circulation modes If the swim spa is configured for 24hr circulation the heater pump generally runs continuously Since the heater pump is always running the swim spa will maintain ...

Page 58: ...ng and the control system during the filling process After turning the power on at the main power panel the top side panel will display a splash screen or startup screen PRIMING MODE M019 After the initial start up sequence the control will enter Priming Mode and display a Priming Mode screen Only pump icons appear on the priming mode screen During the priming mode the heater is disabled to allow ...

Page 59: ... circulation pump operates continuously 24 hours with the exception of turning off for 30 minutes at a time when the water temperature reaches 3 F 1 5 C above the set temperature most likely to happen in warm climates or if set temperature is lowered set below the current water temperature This is the typical mode for most swim spas with a dedicated circulation pump 2 A programmable circulation pu...

Page 60: ...ns CLEAN UP CYCLE OPTIONAL When a pump is turned on by a button press a clean up cycle begins 30 minutes after the pump is turned off or times out The heat filter pump and the ozone generator will run for 30 minutes or more depending on the system If the swim spa has a 24hr circulation pump which performs as the heat and filter pump the cleanup cycle will not apply as the 24hr circulation pump pro...

Page 61: ...e Heat Icon on the Settings Screen takes you to a screen where you control the Time of Day On the Time of Day screen simply select the Hours and Minutes Use the Up and Down Buttons to make changes then Save If no time of day is set in the memory an Information Screen will appear If you exit it and Information Icon will appear at the bottom of the Main Screen until the time of day has been set ...

Page 62: ...ettings Screen takes you to a screen where you control the Filter Cycles Press 1 to view Filter 1 Press 2 once to view Filter 2 Press 2 again to turn Filter 2 ON or OFF When Filter Cycle 2 is ON it can be adjusted in the same manner as Filter Cycle 1 It is possible to overlap Filter Cycle 1 and Filter Cycle 2 which will shorten overall filtration by the overlap amount FILTER CYCLE 2 OPTIONAL FILTR...

Page 63: ...n is set for 24 hours enabling Filter Cycle 2 will initiate a purge when Filter Cycle 2 is programmed to begin THE MEANING OF FILTER CYCLES 1 The heating pump always runs during the filter cycle 2 In Rest Mode heating only occurs during the filter cycle 3 Purges happen at the start of each filter cycle For example if your swim spa is set up for 24 hour circulation except for shutting off when the ...

Page 64: ...be adjusted Settings Lock allows access to a reduced selection of menu items These include Filter Cycles Invert Information and Fault Log They can be seen but not changed or edited The same steps are used to Lock and Unlock To lock either Settings or Panel first select Settings if it says Unlocked or Panel if it says Unlocked then press the word Lock for at least 5 seconds To unlock either Setting...

Page 65: ...er Hold Mode will last for 1 hour unless the mode is exited manually If swim spa service will require more than an hour it may be best to simply shut down power to the swim spa The Hold Icon on the Settings Screen places the swim spa in Hold Mode and displays the System Hold screen Touch Back to exit Hold Mode M0XX is a Message Code Codes like this will be seen in the Fault Log ...

Page 66: ... faults that can be reviewed by a service tech Use the Up and Down buttons to view each of the Faults When Priming Mode shows in the Fault Log it is not a fault Rather it is used to keep track of swim spa restarts GFCI TEST FEATURE NOT AVAILABLE ON ALL SYSTEMS GFCI Test will not appear on the screen if the feature is not available This screen allows the GFCI to be tested manually from the swim spa...

Page 67: ...to the Units Screen REMINDERS The Reminder Icon on the Settings Screen takes you to the Reminders screen Press Temp Display to change the temperature between Fahrenheit and Celsius Press Time Display to change the clock between 12 hr and 24 hr display Press Reminders to turn the reminder messages like Clean Filter ON Yes or OFF No ...

Page 68: ... are available Setting to 0 0 Hr prevents the Cleanup Cycles from running The Cleanup Icon on the Settings Screen takes you to the Cleanup Cycle screen Note Cleanup cycles do not apply to systems set for 24hr circulation pump mode as the circulation pump performs as the heat and filter pump to provide constant filtration LANGUAGE The Language Icon on the Settings Screen takes you to the Language s...

Page 69: ...stem Configuration Signature Displays the checksum for the system configuration file Current Setup Displays the currently selected Configuration Setup Number Dip Switch Settings Displays a number that represents the DIP switch positions of S1 on the main circuit board Heater Voltage Feature not used on CE rated systems Displays the operating voltage configured for the heater Heater Wattage as Conf...

Page 70: ...nd the swim spa should shut down If it does not shut down the power and manually verify that a GFCI breaker is installed and that the circuit and swim spa are wired correctly Verify the function of the GFCI with its own test button Restore power to the swim spa and repeat the GFCI Trip Test Once the GFCI is tripped by the test causing the swim spa to be shut off from power being removed reset the ...

Page 71: ...nd swim spa functions are disabled System will auto reset when the swim spa water temp is below 108 F 42 2 C Check for extended pump operation i e filter cycle durations or extended swim spa pump use beyond the 15 timeouts and warm ambient temperatures M0XX is a Message Code Codes like this will be seen in the Fault Log POSSIBLE FREEZING CONDITION A potential freeze condition has been detected or ...

Page 72: ...r start up See Flow Related Checks below FLOW RELATED CHECKS Check filters for possible blockage Try cleaning or replacing filters especially if swim spa is equipped with 24 hour circulation pump Check for low water level suction flow restrictions i e any leaves or debris pulled against suction fittings in bottom of swim spa shell closed valves too many closed jets and pump prime air locked pump s...

Page 73: ...hour Call for service COMMUNICATIONS ERROR The control panel is not receiving communication from the System Call for service TEST SOFTWARE INSTALLED The Control System is operating with test software Call for service SENSOR A FAULT SENOR B FAULT SENSOR A M031 SENSOR B M032 A temperature sensor or sensor circuit has failed Call for service Some messages can be reset from the panel Messages that can...

Page 74: ...service organization THE GFCI TEST FAILED SYSTEM COULD NOT TEST THE GFCI M036 North America Only May indicate an unsafe installation Contact your Master Spas dealer or service organization A PUMP MAY BE STUCK ON M034 Water may be overheated POWER DOWN THE SWIM SPA DO NOT ENTER THE WATER Contact your Master Spas dealer or service organization HOT FAULT M035 A Pump Appears to have been Stuck ON when...

Page 75: ...gular schedule i e every 30 days TEST THE GFCI OR RCD May appear on a regular schedule i e every 30 days The GFCI or RCD is an important safety device and must be tested on a regular basis to verify its reli ability Every user should be trained to safely test and reset the GFCI or RCD associated with the hot tub installation A GFCI or RCD will have a TEST button on it that allows a user to verify ...

Page 76: ... and sanitary conditions Eco Pur mineral filters should be replaced every 180 days CHANGE THE UV May appear on a regular schedule i e every 18 months Change the UV as instructed in the Mast3rPur section This is a general message and may not apply if swim spa is not equipped with UV CHECK OZONE May appear on a regular schedule i e every 365 days Check the ozone system as instructed in the Regular M...

Page 77: ...sing the LIGHT button while the numbers are flashing will enter the menus The menus can be exited with certain button presses Or simply waiting for several seconds will return the panel operation to normal Main Screen SET While the Temperature is still flashing press Light SET RANGE READY RANGE FLTR1 Main Screen READY RANGE FLTR1 READY SET Waiting Several Seconds in the Main Menu will allow the di...

Page 78: ...igh speed Also push the Pump 2 or AUX button if you have a 2nd pump to turn it on The pumps will now be running in high speed to facilitate prim ing If the pumps have not primed after 2 minutes and water is not flowing from the jets in the swim spa do not allow the pumps to continue to run Turn off the pumps and repeat the process NOTE Turning the power off and back on again will initiate a new pu...

Page 79: ...ump 1 low and the ozone generator will run during filtration On 24 hour circulation systems the ozone will run with the 24 hour circulation pump The system is factory programmed with two filter cycles that will run 10 minutes after power up The filter duration is programmable At the start of each filter cycle Pump 2 if there is one will run briefly to purge its plumbing to maintain good water qual...

Page 80: ...ll cause the temperature to change in one direction e g UP After allowing the display to stop flashing pressing the TEMP button will cause the temperature to flash and then the next press will change the temperature in the opposite direction e g DOWN The temperature can be set between 80 F 26 C and 104 F 40 C PRESS AND HOLD If a temperature button is pressed WARM Up COOL Down or single TEMP and he...

Page 81: ...rature most likely to happen in warm climates or if the set temperature is decreased below the current water temp to meet this condition If the swim spa is configured for 24 hour circulation the heater pump runs continuously Since the heater pump is always running the swim spa will maintain set temperature and heat as needed in Ready Mode without polling In Rest Mode the swim spa will only heat to...

Page 82: ...ngth in hours SET FLTR12 While the Temperature is still flashing press Light repeatedly until FLTR appears in the LCD SET RANGE Main Screen READY RANGE FLTR12 Main Screen READY RANGE FLTR12 Waiting Several Seconds Reverts to Original Setting To Set If Filter Cycle 2 is enabled Filter 12 will appear in the LCD If Filter is disabled Filter 1 will appear PURGE CYCLES In order to maintain sanitary con...

Page 83: ... The 24 hour Circulation Pump will run by itself when Priming Mode is exited WATER TEMPERATURE IS UNKNOWN After the pump has been running for 1 minute the temperature will be displayed TOO COLD FREEZE PROTECTION A potential freeze condition has been detected and all pumps are activated All pumps are on for at least 4 minutes after the potential freeze condition has ended In some cases pumps may tu...

Page 84: ...t heater See Flow Related Checks below HEATER IS TOO HOT One of the water temp sensors has detected 118 F 47 8 C in the heater and the swim spa is shut down You must press any button to reset when water is below 108 F 42 2 C See Flow Related Checks below A RESET MESSAGE MAY APPEAR WITH OTHER MESSAGES Some errors may require power to be removed and restored FLOW RELATED CHECKS Check filters for pos...

Page 85: ...ut of sync for more than 1 hour Call for service SENSOR FAILURE SENSOR A SENSOR B A temperature sensor or sensor circuit has failed Call for service This message can be reset from the topside panel with any button press NO COMMUNICATIONS The control panel is not receiving communication from the System Call for service F OR C IS REPLACED BY T The Control System is in Test Mode Call for service Swim...

Page 86: ...een running normally for a period of time MEMORY FAILURE CLOCK ERROR Contact your dealer or service organization CONFIGURATION ERROR SWIM SPA WILL NOT START UP Contact your dealer or service organization A PUMP APPEARS TO BE STUCK ON Water may be overheated POWER DOWN THE Swim spa DO NOT ENTER THE WATER Contact your dealer or service organization A PUMP APPEARS TO HAVE BEEN STUCK ON WHEN SWIM SPA ...

Page 87: ...85 DO NOT DIVE Swim Spa Controls Pump Control Diagram Therapool SE Pump 1A Pump 1B Pump 1B Pump 2 Pump 1 A B Diverter Pump 2B Air Control Water Feature Control Pump 1A Air Control Pump 2 REV 122017 ...

Page 88: ... Control Diagram Therapool D Pump 1B Pump 2B Pump 2A Pump 2A Pump 1B Pump 2A Pump 1 A B Diverter Pump 2 A B Diverter Pump 2B Air Control Water Feature Diverter Pump 2A Air Control Pump 1A Air Control Pump 1B Air Control REV 122017 Pump 1A ...

Page 89: ...mp 2B Bottom Pump 1B Top Pump 1A Pump 1A Pump 1A Pump 2A Pump 2A Pump 1A Pump 2A Air Control Pump 1 A B Diverter Pump 1A Air Control Pump 2 A B Diverter Speaker Speaker Speaker Speaker 0 2018 H2X Trainer 12 12 04 17 REV 122017 Swim Spa Controls Pump Control Diagram Trainer 12 ...

Page 90: ...ump 1 A B Diverter Pump 1A Pump 2 A B Diverter Pump 2A Air Control Water Feature Control Pump 2 Remote Pump 2A Air Control Therapy Cove Pump 2A Standing P u m p 2 A Corner Seat Pump 2A Air Control Standing Therapy Cove 0 2018 H2X Trainer 15 CP 12 04 17 REV 122017 Swim Spa Controls Pump Control Diagram Trainer 15 15D ...

Page 91: ...ontrol Pump 2A Pump 2 Remote Pump 2A Pump 1A Water Feature Diverter Pump 1A Air Control Pump 2 A B Diverter Swim Pump 1B Top Swim Pump 2B Bottom Pump 2A Air Control Pump 1 A B Diverter 2018 H2X Trainer 18 CP REV 122017 Swim Spa Controls Pump Control Diagram Trainer 18 ...

Page 92: ...rapy Standing Swim Pump 2B Bottom Swim Pump 1 Top Cove Spa Pump 2B Swim Pump 2 Laminar Jet Swim Pump 2 A B Diverter Swim Pump 2B Air Control Swim Pump 1 Air Control Pump 2A Laminar Jet Control Swim Pump 2 Swim Pump 2 Laminar Jets Swim Pump 2 Laminar Jet Swim Pump 2 Laminar Jets H2X Trainer 19 CP Model Number Date Revision 0 12 04 17 2018 H2X Trainer 19 CP REV 122017 Swim Spa Controls Pump Control ...

Page 93: ...use HANDHELD REMOTE CONTROL SYNCHRONIZING The remote should already be paired from the factory but if you need to synchronize the remote follow the steps below 1 Make sure BlueCube Media Player is powered ON red LED 2 Put the remote within 20 inches 0 5 meter of the BlueCube Media Player 3 Press and hold MODE PAIR MODE on remote control untiI the LCD shows Pairing in Progress Release the button 4 ...

Page 94: ... Press and hold No function Press once Listen to FM preset station 1 Press and hold Set preset FM station 1 2 Press once No function Press and hold No function Press once Listen to FM preset station 2 Press and hold Set preset FM station 2 3 Press once No function Press and hold No function Press once Listen to FM preset station 3 Press and hold Set preset FM station 3 EXT Trigger Press once No fu...

Page 95: ...g file 5 Press and hold FAST REWIND FAST FORWARD buttons to fast forward fast rewind the song file 6 Previous next track and volume up down can be controlled directly from your Bluetooth device or directly from the BlueCube Media Player remote control BLUETOOTH MULTI LINK A second Bluetooth device can pair to the BlueCube Media Player even when it has been paired to another Bluetooth device The se...

Page 96: ...ek another station 2 Press once FAST REWIND FAST FORWARD to 0 05kHz or 0 05kHz to the frequency SAVING RADIO CHANNEL TO MEMORY To save the current frequency to memory press and hold the or for more than 2 seconds The station will be stored into relevant button LISTENING TO SAVED RADIO MEMORY Press the or preset button once to listen to the station stored in that button ADJUST VOLUME LEVEL 1 Press ...

Page 97: ...t 3 In the audio menu press and hold AUDIO AUDIO to save and exit the audio menu back to the original mode If you have chosen preset equalizer Rock Classic or Pop the previous Bass Treble settings will be overridden VIRTUAL BASS VBASS Virtual Bass VBass boosts the bass of the audio signal using the latest DSP technology and is particularly useful when used with very small speakers to create percei...

Page 98: ... Light Package is available for most deep swim spa models This feature utilizes a light sensor to turn on as daylight diminishes dusk and remains on through the night You can manually shut off the lights by pressing the power button located on the light sensor found on the short seated end of your swim spa The Wave Lighting feature is only activated by darkness It will not turn on during daylight ...

Page 99: ...er Group Wi Fi Spa Control App This app is available for Apple or Android devices Please refer to the Balboa Water Group website and mobile device app for operation information http www balboawater com bwa Note WiFi Module is not available for all swim spa models If this options was not added from the factory see your Master Spas dealer for further details and compatibility ...

Page 100: ...fe place iv Gently pull the Lamp Wires till the top of the UV Lamp is out of the Lamp Retainer Grasp the white ceramic end of the UV Lamp and pull until it is fully removed IF YOU ARE NOT REPLACING THE LAMP DO NOT TOUCH THE UV LAMP GLASS WITH YOUR BARE HANDS The oils on your hands can cause hot spots on the lamp and shorten its life If oil from your fin gers is left on the lamp glass clean it off ...

Page 101: ... not have Isolation Valves the swim spa must be drained below where the Spa Solar Eclipse is mounted ii Remove the Upper Enclosure Assembly and UV Lamp as described in Section A and set aside in a safe place iii Remove the two Retainer Screws and Retainer Washer from the top of the Lamp Retainer and slowly pull the Lamp Retainer out of the UV Chamber Cap CAUTION If there is any water remaining in ...

Page 102: ...aking sure lamp retainer is snug Be careful not to over tighten and damage lamp retainer If leaking continues con tact your Master Spas dealer for service vi SHUT DOWN the swim spa once you have confirmed that there are no leaks vii Install the UV Lamp as described in Section B viii Reinstall the Upper Enclosure Assembly to the Enclosure Base ix The unit is now ready for normal operation Contact y...

Page 103: ...ffness Chlorine bleach and water mixture isopropyl rubbing alcohol or other household cleaner such as SoftScrub Simple Green and 409 can be used to clean the pads Be sure any soap or cleaning product is thoroughly rinsed from the pads and swim spa shell and this residue is removed before re filling swim spa to prevent foaming Always promptly attend to and clean any noticeable stains Never Allow st...

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Page 108: ... related products we stand behind every product we produce pursuant to those representations which are stated in our written limited warranty Your dealer is an independent business person or company and not an employee or agent of Master Spas LLC We cannot and do not accept any responsibility or liability for any other representations statements or contracts made by any dealer beyond the provision...

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