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User Guide GULFSIP-‐GS24P

90

2.

Click

Reboot

to reboot the IP phone.

Note

How to reset your phone?

Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to
note that all customized settings will be overwritten after resetting. We recommend asking your
system administrator for advice before resetting your phone.

To reset your phone via phone user interface:

1.

Press

Menu

-‐>

Settings

-‐>

Advanced Settings

(password: admin).

2.

Press or to scroll to

Reset to factory

, and then press the

Enter

soft key.

The LCD screen prompts the following message:

3.

Press the

OK

soft key.

Note

How to Export PCAP Trace?

We may need you to provide a PCAP Trace to help analyze your problem.

To export a PCAP Trace via web user interface:

1.

Click on

Upgrade

-‐>

Advanced

.

2.

Click

Start

to begin recording signal traffic.

3.

Recreate the error to be documented in the trace.

4.

Click

Stop

to end recording.

5.

Click

Export

to open file download window, and then save the file to your local system.

How to Export System Log?

We may need you to provide a System Log to help analyze your problem.

To export a System Log via web user interface:

Any reboot of your phone may take a few minutes.

Reset of your phone may take a few minutes.

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Summary of Contents for GS24P

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Page 2: ...ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE GULFSIP Technology W L L shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this guide Declaration of Conformity Hereby GULFSIP Technology W L L declares that t...

Page 3: ...d receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equip...

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Page 7: ...ed for configuring your IP phone As well be sure to read the Packing List and Regulatory Notices sections in this guide before you set up and use the GULFSIP GS24P If this is your first time using the GULFSIP GS24P we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide Documents are available for download at https support gulfsip com In This Guide This is the f...

Page 8: ...User Guide GULFSIP GS24P vi ...

Page 9: ...About This Guide vii ...

Page 10: ...rface Error Bookmark not defined Web User Interface 6 Documentation 9 Getting Started 12 Packing List 12 Phone Installation 14 Phone Initialization 16 Phone Status 17 Basic Network Settings 17 Registration 18 Idle Screen 18 Customizing Your Phone 21 General Settings 21 Backlight 21 Language 21 Time and Date 22 Key as Send 24 Keypad Lock 24 Audio Settings 27 Volume 27 Ring Tones 27 Contact Manageme...

Page 11: ...ls 51 Ending Calls 52 Redialing Numbers 52 Call Return 53 Call Mute 53 Call Hold Resume 54 Do Not Disturb DND 55 Call Forward 55 Call Transfer 57 Conference 58 Local Conference 59 Network Conference 59 Call Park 61 Call Pickup 62 Anonymous Call 63 Anonymous Call Rejection 64 Advanced Phone Features 67 Busy Lamp Field BLF 67 BLF List 68 Shared Line 69 Call Recording 70 Hot Desking 72 Intercom 73 Ou...

Page 12: ...Automatic Call Distribution ACD 79 Messages 81 Short Message Service SMS 81 Voice Mail 83 Message Waiting Indicator MWI 84 Troubleshooting 88 Regulatory Notices 92 Service Agreements 92 Limitations of Liability 92 Safety Instructions 92 Appendix A Time Zones 95 Index 97 ...

Page 13: ...Table of Contents xi ...

Page 14: ...User Guide GULFSIP GS24P xii ...

Page 15: ...mponent Instructions Icon Instructions LED Instructions User Interfaces Documentation If you require additional information or assistance with your new phone contact your system administrator Hardware Component Instructions The main hardware components of the GULFSIP GS24P are the LCD screen and the keypad ...

Page 16: ...o activate up to three accounts MESSAGE Key Indicates and accesses voice messages HEADSET Key Toggles and indicates the headset mode TRAN Key Transfers a call to another party Redial Key Redials a previously dialed number Speakerphone Key Toggles the hands free speakerphone mode Volume Key Adjusts the volume of the handset headset speaker and ringer Keypad Provides the digits letters and special c...

Page 17: ...ble Registered successfully Registered fail Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Hold Call Mute Ringer volume is 0 Keypad Lock ...

Page 18: ...SIP GS24P 4 Received Calls Dialed Calls Icon Description Missed Calls Call Forward Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped ...

Page 19: ...ored user is idle Fast flashing green The monitored user is ringing Slow flashing green The monitored user is busy Off The monitored user does not exist Line key LED configured as shared line key LED Status Description Solid green All the shared line parties are idle Slow flashing green The shared line is seized Some party receives the ringback The shared line conversation is placed on private hol...

Page 20: ...h the phone user interface and the web user interface to operate the phone and change settings However in some instances it is only possible to use the phone or the web user interface Web User Interface In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtai...

Page 21: ...mware Network Phone Accounts Basic Call Features Call Forward Call Park Call Pickup Call Return Conference Anonymous Call Anonymous Call Rejection DND Basic Phone Settings Language Time Date Ring Tones Backlight Call Waiting Keypad Lock Phone Volume Logo Customization Call History Management Contact Management Local Directory Blacklist Remote Phonebook Dial Plan DSS Keys Key as Send Hot Line Live ...

Page 22: ...g Music on Hold ACD Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server Server Option Registrar Port Outbound Status Outbound Proxy Backup Outbound Proxy NAT Traversal STUN Status STUN Server Note The table above lists most of the feature options Please refer to the relevant sections for more information ...

Page 23: ...sic set up of the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Guide Phone Web user interface settings Basic call features and advanced phone features CD attached in the package PDF English Note You can also download the latest documentations from website https support gulfsip com ...

Page 24: ...User Guide GULFSIP GS24P 10 ...

Page 25: ...Overview 11 ...

Page 26: ...GULFSIP GS24P The topics include Packing List Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator Packing List The following components are included in your GULFSIP GS24P package GULFSIP GS24P Phone Stand ...

Page 27: ...tarted 13 Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide CD ROM Check the list before installation If you find anything missing contact your system administrator ...

Page 28: ...to install the phone with the components in the packing list Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1 Attach the Stand a Deskmount Method b Wallmount Method 2 Connect the Handset and optional Headset Note A headset is not provided in the packing list Contact your system administrator for more information ...

Page 29: ...wer 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch hub device port Power over Ethernet Using a regular Ethernet cable the GULFSIP GS24P can be powered from a PoE IEEE 802...

Page 30: ... the initialization DHCP Dynamic Host Configuration Protocol By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask gateway DNS server Note If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant The phone can also share the network wit...

Page 31: ...in the browser s address bar and then click Enter 3 Enter the User Name admin and Password admin in the pop up dialogue box 4 Click OK to log in Basic Network Settings If your phone cannot contact a DHCP server for any reason you need to configure a static IP address manually To configure a static IP address via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WA...

Page 32: ...up your phone the phone will be registered and ready to use If your phone is not registered you may have to register it For more information on how to register your phone refer to Account Management on page 41 Idle Screen If the phone has successfully started up the idle screen will appear on the phone LCD screen as shown below The idle screen shows the label of current account time and date and t...

Page 33: ...Getting Started 19 ...

Page 34: ...User Guide GULFSIP GS24P 20 ...

Page 35: ...ht You can configure the backlight status on the LCD screen as the following types Always off Backlight is turned off completely Always on Backlight is on permanently On duration Backlight is turned off when the phone is inactive for approximately 15seconds 30seconds 60seconds or 120seconds To configure the backlight via web user interface 1 Click on Phone Preference 2 Select the desired time from...

Page 36: ... the time and date from the Simple Network Time Protocol SNTP server contact your system administrator for more information You can configure the phone to obtain the time and date from SNTP server automatically or configure the time and date manually To configure the SNTP settings via phone user interface 1 Press Menu Settings Basic Settings Time Date SNTP Settings 2 Press or or the Switch soft ke...

Page 37: ...the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Switch soft key to select the desired time format from the Clock field 3 Press or or the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back soft key to cancel There are 7 available da...

Page 38: ...ey as send via phone user interface 1 Press Menu Features Key as Send 2 Press or or the Switch soft key to select or from the Key as Send field or select Disable to disable this feature 3 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure key as send via web user interface at the path Phone Features Keypad Lock You can lock the keypad of your phone w...

Page 39: ...Customizing Your Phone 25 unlocked ...

Page 40: ...t key to select the desired type from the Keypad Lock field 3 Press the Save soft key to activate the keypad lock The icon appears on the LCD screen If the keypad lock feature is activated to be Lock Answer an additional icon will appear on the LCD screen To deactivate the keypad lock via phone user interface 1 Press the Menu soft key the LCD screen prompts for the password 2 Enter the password ad...

Page 41: ...ess Menu Settings Basic Settings Phone Volume 2 Select the Handset Volume Speaker Volume Headset Volume or Ringer Volume and then press the Enter soft key 3 Press or to adjust the volume 4 Press the OK soft key to accept the change or the Back soft key to cancel Note Ring Tones Ring tones are used to indicate incoming calls You can select different ring tones to distinguish the accounts or to dist...

Page 42: ... selected this account will use the ring tone selected for the phone at Phone Preference Refer to the above instruction 4 Click Confirm to accept the change You can also upload custom ring tones for your phone contact your system administrator for more information Note The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a conta...

Page 43: ...g Contacts You can add contacts to your local directory in the following ways Manually From call history From remote phonebook Adding Contacts Manually To add a contact to the local directory manually 1 Press Dir Local Directory 2 Select the desired contact group For example select Contacts 3 Press the Add soft key 4 Enter the Name and the Office Mobile or Other numbers 5 Press or or the Switch so...

Page 44: ...Phonebook 2 Press or to highlight the desired entry 3 Press the Option soft key and then select Move to Contacts from the prompt list 4 Press the Save soft key to save the contact in the local directory If the contact has already existed in the local directory the LCD screen will prompt Overwrite the original contact Press the OK soft key to overwrite the original contact in local directory or the...

Page 45: ...t key and then select Delete from the prompt list The LCD screen prompts the following warning 4 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel Placing Calls to Contacts To place a call to a contact from the local directory 1 Press Dir Local Directory 2 Press or to select the desired contact group 3 Press or to highlight the desired contact 4 Press the Dial soft key...

Page 46: ...your local system 3 Click Import XML to import the contact list The web user interface prompts The original contact will be covered continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Contacts Local Directory 2 Click Browse to select a contact list file file format must be csv from your local system 3 Click Import XML to...

Page 47: ...dial a contact from the corporate directory You can configure your new phone to access up to 5 corporate directories Contact your system administrator for the access URL of the corporate directory To configure an access URL for remote phonebook via web user interface 1 Click on Contacts Remote PhoneBook 2 Enter the access URL in the Phone Book Url field 3 Enter the name in the Phone Book Name fiel...

Page 48: ... 100 entries in all You can check the call history dial a call add a contact or delete an entry from the call history list To check the call history 1 Press the History soft key The LCD screen displays All Calls list 2 Press or to switch between All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select ...

Page 49: ...nd Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key The LCD screen prompts Delete all records 5 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel System Customizations Logo Customization You can upload your custom logo which will be shown on the idle screen To upload custom logo via web user interface 1...

Page 50: ...ed Headset Prior You can use headset in priority when enabling the headset prior feature This feature is especially useful for permanent or full time headset users To enable Headset Prior via web user interface 1 Click on Phone Features 2 Select Enabled from the pull down list of Headset Prior 3 Click Confirm to accept the change To activate the headset mode 1 Physically connect the headset 2 Pres...

Page 51: ...te the monitoring status when the keys are assigned specific features such as BLF and Shared Line The default key type of each line key is Line To configure the line key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired line key and then press the Enter soft key 3 Select the desired key type from the Type field 4 Optional Select the desired key event from the Key Type fi...

Page 52: ...e Press the DSS key during an active call to send the key sequence specified in the Value field Note Prefix You can use this key feature to dial a call with a specified prefix number Dependencies Type Key Event Key Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle the phone will be ready to make a new call and show up the prefix number which you specified in the Va...

Page 53: ... Attended Semi Attended Transfer during a call For more information refer to Call Transfer on page 57 Dependencies Type Key Event Key Type Tran Value the number you want to transfer to Usage Press the DSS key during a call to transfer the call to the number specified in the Value field Note When leaving the Value field blank the DSS key performs the same as the Tran soft key during a call When lea...

Page 54: ...the phone is idle then you can select an entry to redial Dependencies Type Key Event Key Type Redial Usage 1 Press the DSS key when the phone is idle to access the dialed calls list 2 Select an entry and press the DSS key again to redial the call SMS You can use this key feature to quick access the text message feature For more information refer to Short Message Service SMS on page 81 Dependencies...

Page 55: ...or multiple accounts on the GULFSIP GS24P You can also configure each line key associated with an account or configure multiple line keys associated with an account Account Registration To register an account via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Enable in the Activation field...

Page 56: ...ode Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc The square brackets can be used as a placeholder for a single character which matches any of a set of characters Ex...

Page 57: ... desired replace rule by checking the check box 3 Edit the values in the Prefix and Replace fields 4 Enter the desired line ID in the Account field or leave it blank 5 Click Edit to accept the change To delete one or more replace rules via web user interface 1 Click on Phone Dial Plan Replace Rule 2 Select one or more replace rules by checking the check box es 3 Click Del to delete the replace rul...

Page 58: ... They usually indicate geographical areas in a country This feature is necessary only when dialing outside the code area For example area code is configured as Code 011 Min Length 4 Max Length 11 then when you dial out the number 56789 the phone will add the area code and dial out the number 01156789 To configure the area code and lengths via web user interface 1 Click on Phone Dial Plan Area Code...

Page 59: ...n emergency situation Note To specify emergency numbers via web user interface 1 Click on Phone Features 2 Enter the emergency services number in the Emergency field For multiple numbers enter a between each emergency number Default value for this field is blank 3 Click Confirm to accept the change Live Dialpad You can enable the live dialpad feature on the GULFSIP GS24P which enables the IP phone...

Page 60: ...will dial out the hotline number automatically after the specified delay time To configure the hot line number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Number field 3 Enter the delay time seconds in the HotLine Delay field 4 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure hot line via web user inter...

Page 61: ...Customizing Your Phone 47 ...

Page 62: ...User Guide GULFSIP GS24P 48 ...

Page 63: ...b DND Call Forward Call Transfer Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system administrator Placing Calls You can place a call in three ways using your GULFSIP GS24P Using the handset Using the speakerphone Using the headset You can also dial the number first and then choose the ...

Page 64: ...de Do one of the following With the handset on hook press or the line key to obtain a dial tone Enter the desired number using the keypad Press or the Send soft key With the handset on hook enter the desired number using the keypad Press or the Send soft key To place a call using the headset Do one of the following With the optional headset connected press to activate the headset mode Press the li...

Page 65: ...ering Calls When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the headset Note Answering When Not in Another Call In all cases the active call will appear on the LCD screen showing call duration and destination To answer a call using the handset 1 Pick up the handset To answer a call using the hands free speakerphone mode To permane...

Page 66: ... following Press the Answer soft key The incoming call is answered and the original call is placed on hold Press to access the new call Press or the Answer soft key The incoming call is answered and the original call is placed on hold Ending Calls To end a call Do one of the following If you are using the handset press the Cancel soft key or hang up the handset If you are using a headset press the...

Page 67: ...ce 1 Press Menu Features DSS Keys 2 Select a desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call return key via web user interface at the path Phone DSS Keys Call Mute You ca...

Page 68: ...D screen shows the call is on hold and the line key LED flashes green Note To resume a held call 1 Press the Resume soft key Multiple Calls on Hold If multiple calls are placed on hold press or to switch between the calls and then press the Resume soft key to retrieve the desired call If more than two calls are on hold an indication appears on the LCD screen for example 2 3 indicating that this is...

Page 69: ...Note Call Forward You can configure your phone to automatically forward incoming calls to another party by the Static Forwarding You can also forward calls manually while your phone rings refer to the Dynamic Forwarding Static Forwarding To enable call forward 1 Press Menu Features Call Forward 2 Press or to select the desired forwarding type and then press the Enter soft key The options are Alway...

Page 70: ...ou want to forward all incoming calls to when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or busy off code respectively in the On Code or Off Code field c If you selected No Answer Forward 1 Press or or the Switch soft key to select Enable from the No Answer field 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forw...

Page 71: ...party 1 When the phone rings press the Fwd soft key 2 Enter the number you want to forward the incoming call to 3 Press or the Send soft key The incoming call is forwarded The LCD screen prompts a call forward message Call Transfer You can transfer a call to another party in one of the three ways Blind Transfer Transfer a call directly to another party without consulting Semi Attended Transfer Tra...

Page 72: ...ss or the Tran soft key during a call 2 Enter the number you want to transfer the call to 3 Press or to dial out 4 After the party answers the call press or the Tran soft key to complete the transfer If you are using a handset the transfer can be completed by hanging up the handset You can cancel the transfer before the call connects by pressing the Cancel soft key Conference You can create a conf...

Page 73: ... the first call using account 1 and then place the second call using account 2 2 Press or to select the call for conference and make sure the call is active for example select the call on account 1 3 Press the Conf soft key to join the two calls in the conference on account 1 You can press the Hold soft key to place the conference on hold You can press the Split soft key to split the conference ca...

Page 74: ...second party and press or the Send soft key 4 When the second party answers the call press the Conf soft key to add the second party to the conference 5 Press the Conf soft key to create a new call The conference is placed on hold 6 Enter the number of the new party and then press or the Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the confere...

Page 75: ...the Switch soft key to select the desired line from the Account ID field 6 Enter the call park feature code contact your system administrator for it in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call park key via web user interface at the path Phone DSS Keys To use the Call Park feature 1 User on phone A places a call to p...

Page 76: ...the Key Type field 5 Press or or the Switch soft key to select the desired line from the Account ID field 6 Enter the pickup code followed by the specific phone number you want to pick up in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a direct pickup key via web user interface at the path Phone DSS Keys To pick up a call dire...

Page 77: ...ys To pick up a call in the group 1 Press the group pickup key on your phone when a phone number in the group receives an incoming call The call is answered on your phone Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone For example you want to call to consult some of the services but you don t want to...

Page 78: ...mous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up To configure anonymous call rejection via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Rejection field 4 Press or or th...

Page 79: ...Basic Call Features 65 ...

Page 80: ...User Guide GULFSIP GS24P 66 ...

Page 81: ...tus changes on the phone For example you can configure a BLF key on the phone for monitoring the status of a friend s phone busy or idle When the friend picks up his phone to make a call the BLF key LED illuminates flashing green on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications refer to LED Instructions on page 5 You can press a BLF key to dial ...

Page 82: ...server You can configure BLF List keys on the phone to monitor the status changes of user1 user2 and user3 The key LEDs illuminate either flashing or solid depending on the status of those users For more BLF List key LED indications refer to LED Instructions on page 5 You can use the BLF List keys in the following ways When the monitored user is idle press the BLF List key to dial out the phone nu...

Page 83: ...ature to share an extension number which is used on two or more IP phones at the same time An incoming call to that number will cause all phones to ring simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and secretary scenario For example the secretary can share the boss extension number by configuring a shared line key...

Page 84: ...path Phone DSS Keys To place the call on private hold 1 Press the private hold key when there is an active call on the shared line Note To barge in a shared line call 1 Press the shared line key on any other phone when there is an active call on the shared line For more shared line key LED indications refer to LED Instructions on page 5 Call Recording You can record calls by pressing a record key ...

Page 85: ...the Value filed 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure the Record or URL Record keys via web user interface at the path Phone DSS Keys The Record URL Record keys control the recording and are available During an active call When calls are on hold or mute During a blind or attended transfer During a conference call When the phone prompts...

Page 86: ...ry motivation for Hot Desking is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use Hot Desking on the GULFSIP GS24P to log out the existing accounts and then log in a new account t...

Page 87: ... be removed from the phone The login wizard will be shown as below 3 Enter the Login information in each filed After successfully login you can place calls receive messages answer calls etc 4 Press the hot desking key again to log out Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary You can press the configured intercom key to aut...

Page 88: ...he GULFSIP GS24P supports to answer an incoming intercom call automatically The phone automatically plays a warning tone when it receives an incoming intercom call In addition you can enable the phone to mute the microphone when it automatically answers an incoming intercom call You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on...

Page 89: ...m Mute is disabled the microphone is un muted for incoming calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call If Intercom Tone is enabled the phone plays a warning tone to alert you before answering the intercom call If Intercom Tone is disabled the phone automatically answers the intercom call without...

Page 90: ... in the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a multicast paging key via web user interface at the path Phone DSS Keys You can also configure the phone to use a default codec for sending Multicast RTP stream via web interface To configure a default codec for multicast paging via web user interface 1 Click on Phone Features ...

Page 91: ...e Hold soft key to place the current multicast RTP session on hold 3 Press the Cancel soft key to cancel the multicast RTP session Note Multicast RTP is one way only from sender to the multicast address es receiver For outgoing RTP multicasts all other existing calls on the phone will be placed on hold ...

Page 92: ...aging calls Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls when there is already a multicast paging call on the phone If enabled the phone will ignore the incoming multicast paging call with a lower priority otherwise the phone will play the incoming multicast RTP and place the previous multicast paging call on hold...

Page 93: ...ave placed a call on hold the held party can then hear the music Note Automatic Call Distribution ACD ACD feature is often used in offices for customer service such as call center The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity The ACD feature on the...

Page 94: ...us You can press the Available Unavailable soft key to change your phone status The system server monitors your phone status When you set the phone status to available the ACD key LED illuminates solid green and then the server begins distributing calls to your phone When you set the phone to unavailable the ACD key LED illuminates flashing green and then the server temporarily stops distributing ...

Page 95: ...essage 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the View soft key Note To send a text message 1 Press Menu Messages Text Message New Message 2 Compose the new text message You can press the abc soft key to change the input mode 3 Press the Send soft key after completing the content 4 Optional Press or or the Switch soft key to select the desired account from ...

Page 96: ...c soft key to change the input mode 4 Press the Send soft key after completing the content To delete a text message 1 Press Menu Messages Text Message Inbox Sentbox Outbox or Draftbox 2 Select the desired message and then press the Delete soft key 3 Select Delete This to delete the desired message The LCD screen prompts Delete Message 4 Press the Yes soft key to delete this message or the No soft ...

Page 97: ... after completing the voice mail To configure voice mail access codes via phone user interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Press or to highlight the account which you want to set press the 123 soft key to select the proper input mode and then enter the voice mail access code 3 Press the Save soft key to accept the change or the Back soft key to cancel Note To listen to the vo...

Page 98: ... mail icon appears on the LCD screen This is cleared only when you retrieve all voice mails or delete them For some particular servers the MWI service is unsolicited So the GULFSIP GS24P just need to handle the MWI messages sent from the server But for some servers the MWI service is solicited In this case the GULFSIP GS24P must enable the MWI Subscription for MWI messages Note The MWI Subscriptio...

Page 99: ... subscription via web user interface 1 Click on Account Advanced 2 Select Enabled from the pull down list of Subscribe for MWI field 3 Enter the period time in seconds in the MWI Subscription Period field 4 Click Confirm to accept the change ...

Page 100: ...User Guide GULFSIP GS24P 86 ...

Page 101: ...Advanced Phone Features 87 ...

Page 102: ...Ethernet cable is plugged into the Internet port o the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service The phone LCD screen prompts No Service message when the SIP accounts do not register successfully Contact your system administrator for more informa...

Page 103: ...on on page 14 Why is my headset not working Check to ensure that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 14 Check to ensure that the headset mode is activated Refer to Headset Activation Deactivation on page 36 Check to ensure that the headset volume is adjusted to an appropriate level Refer to Volume on page 27 How to change the use...

Page 104: ... Enter soft key The LCD screen prompts the following message 3 Press the OK soft key Note How to Export PCAP Trace We may need you to provide a PCAP Trace to help analyze your problem To export a PCAP Trace via web user interface 1 Click on Upgrade Advanced 2 Click Start to begin recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to end recording 5 Click Expor...

Page 105: ...to provide your phone configurations to help analyze your problem In some instance you may need to import configurations to your phone To export your phone configurations via web user interface 1 Click on Upgrade Advanced 2 Click Export to open file download window and then save the file to your local system To Import phone configurations via web user interface 1 Click on Upgrade Advanced 2 Click ...

Page 106: ...s be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean During the process of storage transportation and operation please avoid coll...

Page 107: ...basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency cable to avoid lightning strike If the device is left unused for a rather long time disconnect it f...

Page 108: ...User Guide GULFSIP GS24P 94 ...

Page 109: ...tates Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Portugal Azores 0 GMT 0 Gr...

Page 110: ...menia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakstan Aqtau 04 00 Russia Samara 05 00 Kazakstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapore Singapore 08 00 Australia Perth 09 0...

Page 111: ...Headset 36 E Editing Contacts 30 Emergency Number 45 Ending Calls 52 G Getting Started 12 General Settings 21 H Hardware Component Instructions 1 Headset Use 36 Headset Activation Deactivation 36 Headset Prior 36 Hot Desking 72 Hot Line 46 I Icon Instructions 2 Idle screen 18 Importing Exporting Contact lists 32 Incoming intercom call features 74 Intercom 73 In This Guide v K Key as Send 24 Keypad...

Page 112: ... 42 Ring Tones 27 Receiving RTP Stream 78 S Searching for Contacts 31 Safety Instructions 92 Semi attended Transfer 57 Sending RTP Stream 76 Service Agreements 92 Shared Line 69 Short Message Service SMS 81 System Customizations 35 T Time and Date 22 Time Zones 95 Troubleshooting 88 V Voice Mail 83 Volume 27 W Warranty vi WEEE Warning vii Web User Interface 6 ...

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