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Troubleshooting - Customer Service Section

GENO

®

 UV systems with GENO

®

-Multi BS

 
 

  

 

Order no. 

024 523 950-gb

   Edited by:

 KONS-mhug-mrie G:\BA-523950-GB_KD-G.DOC -CONFIDENTIAL- 

G-5

 

G  Troubleshooting - Customer Service Section 

 

(GENO

®

 UV systems with GENO

®

 Multi BS control unit) 

 
 

The causes of errors are tabulated in the order of their probable 
frequency. To find an error, go through the list from top to bot-
tom. 

Attention! 

Only open the cover of the terminals or lamps when 

the system is switched off. Do not measure the lamp’s burning 
voltage under any circumstances as the high-frequency signal 
could destroy the measuring device. 

Warning! 

The lamp is ignited by means of a high voltage pulse 

generated by the ballast. Do not measure this pulse under any 
circumstances as it represents a serious hazard to human beings.  

 

Table G-1: Troubleshooting 

This is what you observe

 

This is the cause

 

This is what to do

 

Er 1 and UV lamp light up. 

Irradiance < limit value. 

 

 

System is dirty inside. 

 

Service life (730 days or  
18,000 h) of UV lamp has been 
exceeded. 

 

Clean the system (rinse). 

 

Replace the UV lamp 
Recalibrate the system sensor. 

Er 1 and UV lamp do not light up. 

 

UV lamp is defective. 

 

Ballast is defective. 

 

Replace the UV lamp. 

 

Replace the ballast. 

Er 2 and LED ALARM flash 

Irradiance is now only 10% above 
the limit value (Er 2 only displayed 
in the error memory). 

After switching on the cold UV 
lamp, Er 2 is most probably in the 
error memory because the irradi-
ance only slowly increases. 
When the LED ALARM flashes 
continuously: 

 

Clean the system (rinse). 

 

Replace the UV lamp. 

 

Recalibrate the system sensor. 

Er 3 

Temperature flushing (only when 
the optional temperature flushing 
system is installed). 

Is a normal operating response 
after a longer time period without 
water withdrawal. 

 

Water temperature > 38 °C. 

 

Set rinsing temperature lower. 

 

Check the functionality of the 
rinsing valve. 

 

Summary of Contents for GENO-UV 120 S

Page 1: ...section consists of a lose collection of sheets that should according to the respective chapter and page number refer to header and footer be attached to the corresponding chapters of the standard ope...

Page 2: ......

Page 3: ...device For determination of the SAK254 please send a water sample of at least one liter to our internal lab The testing of the UV systems for the disinfection of drinking water is carried out at a des...

Page 4: ...tested by the DVGW is maintained Table E 1 Indicator points certified by the DVGW System SAK254 10 50 100 max flow min irradiance m 1 m h W m GENO UV 60 S 2 7 94 0 74 1 55 0 3 3 11 5 GENO UV 120 S 8 0...

Page 5: ...rating panels and display 2 2 Operation programming level 2 3 Installer level code 290 2 4 Error memory code 245 2 5 Displaying the software version code 999 2 6 Customer service level code 302 2 7 Re...

Page 6: ...level Key Display Unit LED Basic display of irradiance XX XX W m X Operating duration XXXX Days X Switch on processes XXXX X Time until service is due XXXd Days Back to basic display of irradiance or...

Page 7: ...d parameter while value flashes Return to the next parameter Close the opened parameter without saving the old set value is main tained Jump back to the basic display of irradiance Open the display of...

Page 8: ...or the menu to be edited The code for the level required here is 290 2 Press key to count upwards until C 290 appears in the display OR Press key to count downwards until C 290 appears in the display...

Page 9: ...hould be reset so that they display the code for the menu to be edited The code for the level required here is 245 2 Press key to count upwards until C 245 appears in the display OR Press key to count...

Page 10: ...l code 302 Index Parameter Unit Factory setting Setting range Note 0 Calibration of UV sensor W m Current irradiance 0 45 0 see chapter H 2 1 1 Irradiance limit value W m According to currently set da...

Page 11: ...ooting This is what you observe This is the cause This is what to do Er 1 and UV lamp light up Irradiance limit value System is dirty inside Service life 730 days or 18 000 h of UV lamp has been excee...

Page 12: ...20 mA interrupted UV sensor connection plug in serted correctly Optional USB data recording device wired incorrectly Er 6 or Er 7 Wire fracture or short circuit of the temperature sensor only when the...

Page 13: ...Check seals and replace if necessary Check functioning of the safety device Check functioning of a possibly existing rinsing valve Rinse UV disinfection system if required Clean protective pipes if ne...

Page 14: ...afety device that might be installed If the system is switched off the safety device must close check the water flow Check the functioning of a temperature flushing system that might be installed Dip...

Page 15: ...ation log On the GENO Multi BS control unit change to calibration level code 302 and open the parameter 0 XX X with the key P for editing 0 XX X flashes Remove the system sensor insert the reference s...

Page 16: ...Edited by KONS mhug mrie G BA 523950 GB_KD H DOC H 8 3 Resetting the operating hours and the switch on counter After replacing the lamp the operating duration and switch on counter should be reset Rep...

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