GSI Novus™ Newborn Hearing Screening System User Manual
D-0113050 Rev H
Page 66 of 96
Symptom
Possible cause
Suggested troubleshooting
Replace the insert earphone
cable with a new one (ABR)
Check the OAE probe tip to be
sure it is clear of any wax or
debris in any of the holes.
Clean it or replace it as needed.
ABR Data collection
is stalled in Electrode
Off-Paused message
Electrostatic discharge
event
Stop the measurement and
start again
“Electrode Off –
Paused” message
during ABR testing
Electrode is not
contacting skin
Reapply electrode to prepared
skin site.
“Check Cables“
message during ABR
screening
Electrode contact may be
poor
Check electrode contact to skin
“Too Noisy” message
during OAE test
High acoustic noise is
present during OAE test
Quiet baby or environment
“Out of ear” message
during OAE test
OAE probe is coming out
of the ear or has fallen
out completely.
Recommend to stop the
screening and start again since
reinsertion of probe in ear
needs a new in-ear calibration
process before the screening.
“Off Levels” message
during OAE test
Probe is coming out of
baby’s ear or placement
of OAE probe has
otherwise changed during
the test so that calibration
values are off
Check fit of probe in baby’s ear.
May be necessary to stop the
screening and start again after
securing the probe in the baby’s
ear canal.
Touchscreen is non-
responsive to touch
Software is frozen in a
process
Hold the Novus power button
for 10 seconds to force a power
off and then reboot the system
Novus battery is not
charging when
device is in the
cradle
Poor connection of power
supply; wrong power
supply
Verify that you are using the
correct power supply for the
Novus and it is fully connected.
