GSI Novus™ Newborn Hearing Screening System User Manual
D-0113050 Rev H
Page 65 of 96
Symptom
Possible cause
Suggested troubleshooting
remove noisy siblings from the
test room.
Close the door to reduce noise
coming from the hallway or
nearby rooms.
Move away from noise sources
such as air conditioning vents,
devices that have motors that
turn on and off.
EarCup (ABR) or eartip is
not on the ear properly
Make sure that the EarCup is
surrounding the ear and that
there are not big gaps between
the foam and baby’s skin.
For eartips make sure that the
ear tip is securely inserted into
the baby’s ear canal.
Stimulus is not coming
through the insert
earphones (ABR) or OAE
probe
Check the connection of the
insert earphone cable or OAE
probe into the preamplifier;
remove it and re-insert it
verifying that it is securely
attached.
Check the connection of the
cable to the Novus ABR/OAE
connector.
Check the connection of the
insert earphone cable to the
red and blue transducers (ABR)
Check the insert earphone
adapter to see if it is cracked or
occluded. The insert earphone
clear adapter may need to be
cleaned with the adapter
cleaning kit. (ABR)
Make sure the insert earphone
tubes are free of any crimping
or compression; replace the
tube with a new one. (ABR)
