Page 18
Troubleshooting
Problem
Possible Causes
Action Required
Mixer will not operate
Bowl guard not in closed position.
Rotate guard to the right until fully
closed.
Bowl not raised.
Raise bowl to highest position.
Power not connected properly.
Check all power connections. Plug into a
live socket. (
Do not use extension cord!)
Test socket with another item.
Building circuit breaker is off.
Check breaker box.
Internal overload tripped.
SP25 & smaller models: Press stop
button, then press reset button located on
the back of the mixer.
Larger models: Wait
two
minutes. then
press the ‘Start’ to restart the mixer.
(
If overload continues to trip, reduce batch
size and/or adjust recipe!)
Gear not engaged.
Switch gear fully into position. (
Mixer will
not operate if the speed control lever is
positioned in between speeds)
Mixer stops during mixing cycle Internal overload tripped.
SP25 & smaller models: Press stop
button, then press reset button located on
the back of the mixer.
Larger models: Wait
two
minutes. Wait
two
minutes. then press the ‘Start’ to
restart the mixer.
(
If overload continues to trip, reduce batch
size and/or adjust recipe!)
Damaged or broken transmission
belt.
Contact a technician to replace
belt.
Speeds were changed during mixing,
SP80PL only.
Return speed control lever to a speed
model position and restart the mixer.
Mixer is noisy
Mixer is not installed on level surface. Adjust surface or relocate mixer. Make
sure rubber feet are installed.
Bowl not seated correctly or clamps
not in place.
Ensure bowl is seated into bowl cradle
correctly and bowl clamps are locked into
place.
Agitator not fitted properly.
Remove and attach agitator into position
properly.
Overloading bowl.
Reduce batch size. (
See Capacity Chart,
page 17
)
Damaged or worn belt.
Replace belt
Planetary ring gear needs more
grease.
Contact a technician to inspect for source
of noise. Reapply high-pressure grease.
Safety guard seized (will not
move freely).
Clean & lubricate slide sheath.
Technician must drop down planetary
assembly to access mat & sheath.
Contact technician.
Agitators won’t go onto the
planetary shaft easily.
Lack of lubrication and/or cleaning of
the planetary shaft.
Wipe planetary shaft with a clean damp
cloth and lubricate the shaft with mineral
oil or food quality grease.
Display not lit.
No power to unit
Check power
Internal fuse blown
Call for service
Summary of Contents for SP10
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