Introduction
Global Payments offers your business a wide variety of leading payment
technology solutions, all from one reliable source. As one of the world’s
largest and most trusted payment technology solution providers,
Global Payments combines industry-leading expertise with over 50 years
of Canadian-specific experience. This powerful combination allows us to
deliver comprehensive solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up,
and installing the Global Payments Terminal. For terminal-related
questions or support, please contact Global Payments’ Customer Care.
General tips
The following tips will help ensure you continue to process smoothly with
Global Payments Canada:
1. This reference guide contains information on the features and
functions capable of your terminal, as well as basic troubleshooting
techniques. Keep this guide in an easy-to-find location.
2. Perform a settlement daily. This ensures that your funds are
constantly deposited into your bank account regularly.
3. Change your passwords frequently. Changing passwords frequently
ensure you protect yourself from unauthorized use of your terminal.
4. If you have a problem with your terminal, check cabling, and attempt
to reboot the device.
5. If you have a communication problem with your terminal, verify that
there are currently no outages reported by your Internet or wireless
service provider.
6. The Global Payments Canada Customer Service line is available to
ensure there is always someone to assist you.
Available hardware
Global Payments Terminal comes in many flavours. This guide is
specifically designed for Castles
S1000F
and
S1000E
devices. Please see
images below to identify which device you are using:
S1000F
with built-in printer
S1000E
with no built-in printer
S1000F Optional bases:
●
Charging base
●
Wi-Fi communication base
S1000E Optional bases:
●
Charging base
●
Wi-Fi communication base
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