Troubleshooting
Card reader does not work properly
(“Cards are Not Read”)
1. When sliding the card through the reader, make sure the magnetic
stripe on the card is facing the side of the terminal display screen.
2. Swipe the card at a faster or slower steady speed.
3. Swipe the card in the other direction.
4. Perform a test transaction using one or more magnetic stripe cards
to ensure the problem is not a defective card.
5. Inspect the magnetic stripe on the card to make sure it is not
scratched or badly worn. To determine if the problem is with the
card, ask the customer for another card or try swiping the card on
another terminal.
Terminal does not work properly
1.
Make sure the power cable connector is fully inserted into the
terminal or the base
2. Reboot the terminal:
a) Press and hold the
power button [
⎋
]
to wake the device up.
b) Press and hold the
power button [
⎋
]
until the user menu is
displayed, then press
[Reboot]
.
3. Plug the terminal into another electrical outlet to see if it is an outlet
problem.
4. If you have another working terminal, swap the terminals to determine
if the problem is with the terminal, cable, or power outlet.
Receipt paper is jammed
This applies to mode S1000F only.
●
To avoid paper jams, tear the receipt by pulling the paper forward
●
To clear a paper jam, remove the paper roll and reinsert it
Receipt is blank
This applies to model S1000F only. If the receipt is blank, confirm that the
roll of paper has been properly inserted into the terminal and the correct
paper type is being used.
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