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globalpayments S1000E, User Manual

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Header and condition icons

The system supports graphical icons that will indicate conditions the
terminal may be in at various states. The condition icons are displayed in
the header of all the screens. They indicate the status of the terminal and
application and you about conditions that may prevent normal operation.

Connectivity icons are aligned to the right:

Power/Battery and Time icons are aligned to the furthest right:

Battery management

If you are at the

Payments

application home screen

, tap

the

[

〇

] Android home

icon to

launch the Android home page.

The

Android home page

displayed, tap the

[

⚙

] Battery

icon.

You will be directed to the

battery management page. You

can view and monitor your

terminal’s battery usage within

this page.

© 2021 Global Payments Inc. All Rights Reserved.

SM212162V2.1EN

12

Summary of Contents for S1000E

Page 1: ...Payments User Guide Global Payments Terminal S1000F S1000E A smart terminal that puts convenience and security at your fingertips ...

Page 2: ...and condition icons 12 Battery management 12 Key beep and display 13 Key beep 13 Display 13 Brightness level 13 Ambient display Wake up motion 13 User access management 14 Password hierarchy 14 Manager supervisor passwords 14 Change your manager passwords 14 Set up your supervisor passwords 15 Network communication 15 Set up Wi Fi connectivity 15 Set up 4G mobile data connectivity 16 Set up Wi Fi ...

Page 3: ...t support 29 Semi Integration configuration with ECR or internal POS Optional 30 Basic semi integration information 30 Connection settings 30 Remote update 31 Replacing the paper roll 31 Troubleshooting 32 Card reader does not work properly Cards are Not Read 32 Terminal does not work properly 32 Receipt paper is jammed 32 Receipt is blank 32 Cleaning 33 Service and support 33 Returning a terminal...

Page 4: ... this guide in an easy to find location 2 Perform a settlement daily This ensures that your funds are constantly deposited into your bank account regularly 3 Change your passwords frequently Changing passwords frequently ensure you protect yourself from unauthorized use of your terminal 4 If you have a problem with your terminal check cabling and attempt to reboot the device 5 If you have a commun...

Page 5: ...0F comes with paper roll pre installed o S1000E An external power supply Quick start guide Ethernet cable Sim card installed for 4G Mobile Data terminals only Wireless optional base available in two models Charging Base and or Wi Fi Communication Base Roll of thermal printer paper S1000F model only Terminal placement We recommend placing your terminal near a power outlet and an ethernet port if ap...

Page 6: ...wer supply present and battery charge level are reported on the status bar of the mobile terminal with a thunderbolt icon when the terminal is connected to a wired power supply or placed on a base This icon overprints the icon of the battery Battery charging threshold Battery will start charging when the battery capacity is lower than the threshold By default the Battery charging threshold is set ...

Page 7: ...yments application screen Power OFF your device 1 Press and hold the power button to wake the device up 2 Press and hold the power button until the user menu is displayed press Power off REBOOT the terminal 1 Press and hold the power button to wake the device up 2 Press and hold the power button from the left side of the device until the User menu is displayed press Reboot Power on the charging ba...

Page 8: ...ery charging function activated S1000E model The LED indicator is on the side of the S1000E terminal as shown above The following coloured lights indicate the terminal s power status Green Light External power source connecting and the battery is full Red Light Battery charging function activated Changing the terminal language The terminal language configuration is programmed based on your initial...

Page 9: ...t up To access this page tap the 〇 Android home icon at the bottom of your screen and tap the Android All Apps icon to access this page Unified Payments Application Payments app main page The Unified Payments Application or referred to as Payments app in this user guide is your centralized location to manage your day to day payment needs which include sale refund void reporting and more The Paymen...

Page 10: ...e listed on a little window view Android all apps button Once tapped it will launch the Android app page All of the soft buttons are located on the bottom of your screen See examples below Payments app home screen Android device home screen Virtual keypad in the Payments app Buttons Functions 1 2 3 4 5 6 7 8 9 00 allow entering 0 two times with a single keystroke 0 Red Cancel key Pressing this wil...

Page 11: ...number is a numeric data item To enter the value 544619999 press 5 4 4 6 1 9 9 9 and 9 on the android keypad Then press to confirm the data entered The terminal then starts validation For amount entries the terminal initially displays 0 00 For example to enter the value 5 30 press 5 3 and 0 No decimal point is entered Then tap to confirm the data entered The terminal then starts validation Alphanu...

Page 12: ...ent normal operation Connectivity icons are aligned to the right Power Battery and Time icons are aligned to the furthest right Battery management If you are at the Payments application home screen tap the 〇 Android home icon to launch the Android home page The Android home page displayed tap the Battery icon You will be directed to the battery management page You can view and monitor your termina...

Page 13: ...REQUIRE APP TO REBOOT PROCEED Tap for Yes or for No 14 If for yes is selected the app will perform an auto reboot 15 After rebooting you will be directed to the Payments app home screen Display Follow the instructions below to configure brightness level and ambient display Brightness level 1 Go to the Android home page 2 Tap the Display icon 3 Tap Brightness level 4 Slide the wrench right to left ...

Page 14: ...the Admin menu A higher level user must access the password menu with his assigned password to create a lower level user password For example a manager user is required to access the Password menu to create the supervisor password NOTE Choose a 7 12 character password Change your manager passwords Only the manager level user can change the manager password 1 Tap on the Payments app home screen 2 T...

Page 15: ...home screen displayed NOTE The Supervisor password can only be used at supervisor password protected screens To set up or change the password protection configurations contact Global Payments Customer Care at 1 888 682 3309 Network communication Global Payments Terminal supports the following three 3 network communications Wi Fi Wi Fi with Ethernet and Cellular 4G wireless You can select any of th...

Page 16: ...etwork is not connected Always make sure the terminal is connected with the mobile data network before performing any transactions Set up Wi Fi communication base connectivity There are two different optional bases for the Global Payments Terminal S1000F S1000E a Wi Fi with ethernet communication base or referred to as Wi Fi comm base and a charging base This set up guide is only applicable to the...

Page 17: ... PIN 2 Power and WiFi LED indicator 3 Power connector 4 Ethernet port Wi Fi comm base for S1000E 1 Charger PIN 2 Power and WiFi LED indicator 3 Power connector 4 Ethernet port 2021 Global Payments Inc All Rights Reserved SM212162V2 1EN 17 ...

Page 18: ...the WiFi icon will be displayed on the top of your screen NOTE Only one 1 Communication Base can be paired with a terminal at a time Please disconnect the previously associated base before adding a new one Setting up ethernet connection with your Wi Fi comm base Version 1 NOTE If your terminal is received on or before June 30th 2021 your Global Payments Terminal is in version 1 Please continue wit...

Page 19: ...etup network If you received your device on or before June 30th 2021 please refer to the previous sections that apply to version 1 WiFi setup 1 Go to the Android all apps page 2 Tap the Cradle App icon 3 Tap USB Setting 4 Toggle Cradle USB to On DHCP and Use Ethernet Dhcp dns displayed right below it 5 Tap WiFi Setting 6 Check the Serial Number last 9 digits on the back of your communication base ...

Page 20: ...n a contactless transaction is started the first left hand status light will turn green this indicates that the contactless display is in use but a card is not being read 5 When a contactless card is presented to the contactless active zone during a transaction the second third and fourth status indicator will turn green The card read is successful when all four status indicators are shown in gree...

Page 21: ...et tip percentage options displayed on the screen proceed to the next step b Other the cardholder enters the dollar amount for the tip then proceed to the next step c the application will go back to the Payments app home screen 6 The cardholder taps to confirm the total amount or taps to go back to step 4 to edit any specific amount 7 Terminal displays the Normal Card Entry Screen insert tap swipe...

Page 22: ...ed first then followed by the customer receipt For setting up email receipt please refer to the Enable Email Receipt Support section within this user guide TIPS If the terminal fails to read the credit card using the contactless chip and magnetic stripe methods ask for another form of payment If a debit card cannot be swiped you must ask for another form of payment Debit cards cannot be entered ma...

Page 23: ...d protection is highly recommended for return transactions NOTE Debit card acceptance and processing is NOT applicable for the US dollar device Mail order Mail order is NOT enabled on your Global Payments Terminal by default Please contact Global Payments Customer Care at 1 888 682 3309 to enable this feature Use the optional mail order transaction to process card not present transactions where th...

Page 24: ...ction icon on the Payments app home screen 2 Enter manager password and tap 3 Enter the TRANSACTION and tap TIPS The Transaction can be found on the receipt or under the Transaction List function 4 Terminal displays the void confirmation screen 5 The cardholder taps for Yes or for No 6 For credit cards proceed directly to step 10 7 For debit cards the card holder must be present The cardholder swi...

Page 25: ...ing receipt prompts will occur If the email receipt feature is set up please have the cardholder enter the correct email address to receive the customer receipt copy The terminal will automatically send the merchant copy email receipt to the merchant s pre configured email address If the terminal has an internal built in printer the merchant receipt copy will be printed If the email receipt featur...

Page 26: ...nable Email Receipt Support section within this user guide Performing an end of day processing settlement You should perform a terminal settlement at least once per day This ensures prompt payment and reduces the chance of chargebacks 1 Tap END OF DAY PROCESSING on the Payments app home screen NOTE The END OF DAY PROCESSING function can be located on the second screen please swipe to the left to a...

Page 27: ...R to print the respective receipt copy Please refer to the steps below if you have enabled email receipt When MERCHANT copy is selected the terminal will automatically send the merchant copy email receipt to the merchant s pre configured email address You will also get a printed merchant copy if you are using the S1000F model Customer copy may also be printed at this stage When CUSTOMER copy is se...

Page 28: ...type proceed to step 7 DETAIL if the terminal does not display the ALL option proceed to step 7 If the terminal displays the ALL option proceed to step 5 BOTH if the terminal does not display the ALL option proceed to step 7 If the terminal displays the ALL option proceed to step 5 NOTE If Clerk prompt is disabled the ALL option under DETAIL and BOTH will not be prompted 5 Tap ALL 6 Terminal displ...

Page 29: ... Merchant s email password this is the password for the email used for the Sender Email Password parameter SMTP Auth Type tap SSL or TLS the Auth Type for the email used for the Sender Email Password parameter SMTP Host enter the SMTP Host for the email used for the Sender Email Password parameter SMTP Port enter the SMTP Port for the email used for the Sender Email Password parameter NOTE The mer...

Page 30: ...ss and communication port of the terminal Please follow the steps below to enable semi integration settings 1 Enable Wi Fi connectivity Go to the Wi Fi Set up section for the detailed steps 2 Get the IP address of the terminal External ECR only 3 Go to the Androids all app page 4 Tap the SystemPanel icon 5 Enter the default password 00000000 to both of first and second password on the random numbe...

Page 31: ...oll Diameter 40 mm 1 57 Roll Length 17 m 55 Using unapproved paper can damage the terminal s printer To maximize the life of the thermal paper rolls do not let it exposed to fluorescent light UV light high humidity above 65 or temperature above 25 C or 77 F for a long period of time Do not place them near vinyl plastics adhesives shrink wraps wet toner copiers or carbon paper for prolonged periods...

Page 32: ... cable connector is fully inserted into the terminal or the base 2 Reboot the terminal a Press and hold the power button to wake the device up b Press and hold the power button until the user menu is displayed then press Reboot 3 Plug the terminal into another electrical outlet to see if it is an outlet problem 4 If you have another working terminal swap the terminals to determine if the problem i...

Page 33: ... 1 888 682 3309 Returning a terminal for service When you receive a replacement terminal always return the defective devices back promptly failure to do so may result in extra charges applied to your account The Global Payments Customer Care Centre is available to assist with questions related to terminal returns NOTE Do not under any circumstances attempt service adjustments or repairs to this pr...

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