Technical Support
Service & Parts
Hours: 7:00
AM
–5:00
PM
Pacific Time, Monday–Friday
Phone: 408.597.3435
Fax: 408.597.3437
E-mail:
Website:
http://service.globalvr.com
Extended Service Hours:
Monday–Friday 5pm—Midnight
Saturday & Sunday 7:00am—Midnight
Pacific Time
Free telephone, e-mail, and online support are provided for systems during the warranty period.
GLOBAL VR Technical Support can help you troubleshoot problems and diagnose defective
parts. We can also answer questions about the operation of your game.
When you contact Technical Support, please provide the information listed below, as applicable,
to assist the Technical Support representative in solving your problem quickly. For your
convenience, space is provided to write important numbers.
•
Cabinet Serial Number:
•
Version and Build from Operator Menu:
•
Proof of Purchase information
•
Your mailing address and telephone number
•
A summary of the question or a detailed description of the problem
•
Specific error message
•
Date of latest install or upgrade
•
Any changes made to the system
•
For game-play issues, the level and number of players
To comment on this document, please e-mail:
Summary of Contents for Aliens Extermination
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