Chapter 8 — Troubleshooting
Aliens Extermination System Manual
Page 48 of 56
040-0120-01 Rev. B 10/10/2006
Problem Cause
Possible
Solution
Game dongle not
connected
Connect the game dongle. Power the cabinet off and
then on.
Faulty game dongle
or wrong dongle
version
Make sure the dongle is connected properly. (USB
dongles illuminate when recognized by the computer.
Parallel dongles do not.) Contact Tech Support if you
need to order a new dongle.
Game dongle not
found by system
computer
Faulty port
If you try a different game dongle and reboot the game,
but the dongle still is not recognized, contact Tech
Support.
Faulty ventilation fan Verify that the ventilation fan is working. It is located
under the vents at the top of the cabinet. Replace the
fan if it is worn or spinning slowly. Make sure the fan is
g12 VDC from the external DC power supply.
Cabinet gets very
warm
Cabinet ventilation
holes are blocked
Make sure you have proper clearance between the
cabinet rear and the wall. Make sure the vent holes are
clear of dust and debris and that air can flow freely.
Faulty florescent
tube
Check the florescent tube for darkened or cracked ends.
Replace the florescent tube if it looks worn.
Marquee lamp does
not light or is
intermittent
Faulty florescent
fixture
Verify the florescent tube pins make a good connection
with the lamp fixture. Check the ballast for proper
operation. Replace fixture if faulty.
Incorrect setting in
Operator Menu
Adjust settings from the Operator Menu.
Faulty wiring
Disconnect the cabinet from AC power. Verify that all
wires are firmly connected to the coin mech and bill
validator, and ground wires are properly connected.
Verify that no wires are frayed or improperly shorting to
ground.
Improper number of
credits given when
coins or bills are
inserted
Faulty coin mech
Verify the coin mech is not jammed. Make sure the coin
mech is properly aligned and latched to the coin door.
Repair or replace if faulty.
Coin meter does not
work
Blown fuse(s) on
GVRI/O PCB
Replace the 5 Amp fuse(s) on the GVRI/O PCB.
Summary of Contents for Aliens Extermination
Page 55: ......
