TIP:
To quickly reprint the last transaction, select
reprint and then select last receipt.
UnionPay Refund Void
It is not possible to perform a void of a refund processed on a UnionPay
card. If you need to cancel a refund processed to a UnionPay card,
please contact the Global Payments helpdesk.
9
– Refund (Credit or Debit)
Use the return transaction feature to credit a cardholder.
1. From the main menu, press
MENU
until
Refund
is displayed
2. Select
Refund
by pressing the appropriate function key
3. Enter the supervisor password and press
Enter
4. Key in the refund amount and press
Enter
5. Pass the Terminal to the cardholder
6. Swipe/insert card into the Terminal
7. If prompted, enter last four digits of the card number (this extra step
helps to reduce fraud and chargebacks) (credit card only)
8. For debit chip cards, cardholders must confirm the amount of their
transaction and, if required, enter their PIN on the Terminal
9. The terminal connects to Global Payments for an authorization and
the response will be displayed on the screen
10. Terminal prints the receipt
11.
The first receipt (merchant’s copy) is signed by the cardholder and
retained by the merchant; a signature is not required for debit cards
10
– Phone Order Sale (Credit Only)
Use the phone order transaction to process a purchase that was
received by phone or mail order.
NOTE:
You must be approved by Global Payments before
accepting mail/telephone order (MOTO) purchases.
