Global Payments VX 820 Duet Quick Reference Manual Download Page 1 | Manualshive

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Payments

Global Payments Countertop
Duet

– VX 820

Quick Reference Guide

July 2019

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Summary of Contents for VX 820 Duet

Page 1: ...Payments Global Payments Countertop Duet VX 820 Quick Reference Guide July 2019...

Page 2: ...ging the Supervisor or Manager Password Locking the Terminal Keyboard Unlocking the Terminal Keyboard Reprinting a Receipt Find Feature 4 Changing the Terminal Language 9 5 Optional Prompt Features 9...

Page 3: ...g a Settlement Closing The Terminal 22 13 Offline Sale Credit Only 23 14 Demo Mode 23 15 Employee Setup 24 Default Employee ID Table 16 Receipt Samples 26 17 Reports 28 18 Handshake 29 19 Terminal Set...

Page 4: ...es Not Connect to Global Payments Printer Does Not Print Printer Paper Jam Other Common Messages 21 Response Codes 38 22 Abbreviations 40 23 Other Features 41 24 Terminal Specifications 41 25 Service...

Page 5: ...ocess smoothly with Global Payments Canada 1 This reference guide contains information on the features and functions capable on your terminal as well as basic troubleshooting techniques Keep this guid...

Page 6: ...ns Variable on screen menus will appear in bold throughout this guide Use the 5 way navigation key to select that option Pre configured buttons will appear in caps Accessing the Payment Application Fo...

Page 7: ...ey in the current supervisor password and press ENTER 4 Press MENU until Terminal is displayed 5 Select Terminal 6 Press Next until you see Super Pwd to change the supervisor password or 7 Press Next...

Page 8: ...t The reprint function can be accessed by pressing the printer icon Select one of the following Last Receipt or Any Receipt and enter the invoice number Find Feature The FIND Feature can be used to lo...

Page 9: ...ver if a manual invoice number is preferred the Global Payments Countertop Duet VX820 can be configured to allow a numeric number to be entered for each transaction processed When enabled a numeric in...

Page 10: ...will prompt the cardholder for a tip amount and send the full amount for authorization This eliminates the need to perform a pre auth and completion to capture the tip amount Tipping can be completed...

Page 11: ...ardholders added to their debit purchase All cashback prompts are for the merchant to select on the terminal Once selected the cashback amount is added to the transaction total before authorization on...

Page 12: ...enabled during a manually keyed transaction a message prompt asking Card Present will be displayed on the terminal If the physical card is not present for the transaction then answer NO The Terminal...

Page 13: ...it surcharge The official debit surcharge banners and prompts must be displayed advising cardholders that a surcharge will be applied to their debit transactions To apply for the debit surcharge progr...

Page 14: ...tion 1 Select a transaction type and follow the prompts accordingly 2 Position the contactless card in order to wave or tap the card in close proximity to the contactless reader 3 To ensure a proper r...

Page 15: ...o optional for debit cards only 10 If cashback is selected choose the cashback amount or enter the amount of cashback required on the terminal optional for debit cards only 11 If prompted enter the la...

Page 16: ...er press CANCEL to restart the transaction Select the transaction type then instruct the cardholder to insert the card into the chip reader 2 If the terminal displays Application Not Available or Use...

Page 17: ...s the receipt and the merchant receipt is signed for credit cards by the cardholder 8 Provide the unsigned customer copy to the cardholder NOTE You can also search for transactions by using the FIND f...

Page 18: ...rdholder 6 Swipe insert card into the Terminal 7 If prompted enter last four digits of the card number this extra step helps to reduce fraud and chargebacks credit card only 8 For debit chip cards car...

Page 19: ...ceipt NOTE It is possible that the transaction is authorized but the address and postal code did not match the information the card issuer has This transaction may represent higher risk and you may ch...

Page 20: ...educe fraud and chargebacks mag swipe credit card only 11 For chip cards cardholders must confirm the amount of the transaction and if required enter their PIN on the terminal and then pass the termin...

Page 21: ...are to turn this feature on or off NOTE Pre auth is not a sale transaction and it will not settle Completion is similar to sale transaction and will settle NOTE For UnionPay Pre Authorizations perform...

Page 22: ...Performing a Settlement Closing the Terminal You should perform a terminal settlement at least once per day This ensures prompt payment and reduces the chance of chargebacks 1 From the main menu sele...

Page 23: ...connects to Global Payments to send the authorization and the response will be displayed on the screen 9 The first receipt merchant s copy is signed by the cardholder and retained by the merchant 14 D...

Page 24: ...sing MENU until Employee Setup is displayed Select Employee Setup by pressing the appropriate function key or from the main menu by pressing the number 7 key Enter in your supervisor password Using th...

Page 25: ...en the ALPHA key twice The SPACE character is obtained by pressing the numeric key 0 and then the ALPHA key twice Default Employee ID Table The table below outlines the default employee IDs and their...

Page 26: ...16 Receipt Samples Sample debit receipt format Certain fields are optionally printed based on the configuration of the terminal...

Page 27: ...Sample Credit Receipt Format Certain fields are optionally printed based on the configuration of the terminal...

Page 28: ...led information for each transaction Employee Reports Totals Report Prints transaction totals per employee Detail Report Prints transaction details per employee Employee Table Prints log in informatio...

Page 29: ...shooting 18 Handshake Use the handshake function to test the terminal connection with Global Payments 1 From the main menu press MENU until Test is displayed 2 Select Test by pressing the appropriate...

Page 30: ...Carton NOTE Do not use a terminal that has been damaged or tampered with The Global Payments Countertop Duet VX820 comes equipped with tamper evident labels If a label or component appears damaged ple...

Page 31: ...Top View Rear View...

Page 32: ...clear enter e An alpha key centered at the top of the keypad on the LCD screen Magnetic card reader built into the right side Internal thermal printer at the bottom of the terminal Smart card reader...

Page 33: ...on the bottom of the terminal Obtain the appropriately rated power supply before proceeding CAUTION Do not plug the power pack into an outdoor outlet Disconnecting the power during a transaction may c...

Page 34: ...e clip clicks in place CAUTION When unplugging the Ethernet cable ensure that the cable clip is fully pressed down to unlock the cable before pulling the cable out failure to do so can cause damage to...

Page 35: ...ingle ply thermal sensitive paper 58mm wide 2 24 in and 25 m 82 ft long A pink out of paper indicator line appears on the edge of the paper approximately 45 cm 18 in before the end of the roll After t...

Page 36: ...roll 5 Close the paper roll cover by gently pressing directly on the cover until it clicks shut allowing a small amount of paper past the glue residue to extend outside the printer door 6 With the co...

Page 37: ...e line connection 2 Check to make sure the telephone or Internet service is working by plugging in a working device i e telephone for dial tone PC for internet connectivity 3 Replace the Ethernet or t...

Page 38: ...l cannot complete a transaction it may print or display any of the following messages Invalid sequence Not completed PlN Block Err Try to perform a handshake refer to Section 18 and then try the trans...

Page 39: ...in the transaction 0 Address verification information was included in the transaction but was not verified V CODE V Code Response Result Description MATCH M Pass Card verification was performed and t...

Page 40: ...Express JB JCB JCB DI DSCVR Discover TRANSACTION TYPE S Sale P Phone Order R Refund VS Void Sale OS Offline Sale CP Completion TITLE TT Transaction Type CT Card Type CB Cashback Cnt Count Inv Invoice...

Page 41: ...ons of the Global Payments Countertop Duet VX820 DC Power Pack AC input rated 100V 240V AC 50 60 Hz DC output rated 8 6V 9 4V DC 4 0Amp Modem RJ11 Telco modem RJ45 TCP IP Ethernet Printer Integrated t...

Page 42: ...always return the defective devices back promptly failure to do so may result in charges applied to your account The Global Payments Customer Care Centre is available 24 hours a day seven days a week...

Page 43: ...2019 Global Payments Inc All rights reserved SM 19197 v1 0EN...

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