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IsatDock Drive (ISD DRIVE) FAQ
My unit powers off once the ignition is switched off or the key is removed after 20 minutes.
This is normal operation; however, connecting the ACC cable to a constant power source on the
vehicle/vessel will rectify this, if such an operation scenario is required.
No Power on IsatDOCK
Check power is connected to the interface unit.
If applicable, check the vehicle ignition is in ACC or IGN or ON position.
Ensure the Connector cable to the IsatDOCK is firmly fitted.
Check al lthe connection cables to and from the IsatDOCK.
IsatPhone Pro does not stay powered on
Remove the IsatPhone Pro, remove the battery and reinsert again into the docking station
ensuring the connection is firm and clicks into place.
The IsatPhone Pro prompts me "Enable charging? Y/N"
If the IsatPhone has firmware version 4.0.0 loaded, this message will appear when the phone is
powered on for the first time. Please select Y (Yes) to enable charging.
This message will not appear again, unless the phone is reset to factory defaults via the menu.
If you do accidently select N, you will need to re-upgrade the firmware on the IsatPhone Pro and
select reset to factory defaults.
My battery has stopped charging?
After the IsatPhone handset in the IsatDOCK becomes 100% fully charged, the battery will stop
charging until the voltage drops below 4.1V. Then it will start charging again, provided the
Internal Board Temperature of the IsatDOCK (taken from Falcon) is less than or equal to 38C. The
IsatPhone Pro battery is a lithiumion cell which has a safety temperature range whilst charging of
0 to 45 degrees Celsius (32 to 113 degrees Fahrenheit). Due to the increased heating effects on
the IsatPhone Pro handset whilst it is docked and being charged, it is ideal for the ambient
temperature to be at least 18 degrees below the 45oC upper limit for the handset to charge the
battery whilst docked. If the battery temperature exceeds this limit, then the IsatPhone Pro may
cease charging until the temperature is reduced. The battery itself will not charge until the core
temperature drops below the 45C point.
