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SIMPIN / PUK / PHONE LOCKING
Why doesn't my SIM card work?
Is the card inserted the correct way?
Is the gold chip visibly damaged or scratched? If so, return the card to your service provider.
Check the SIM and phone contacts. If they are dirty, clean them with an antistatic cloth
What is a SIM PIN?
The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and
issued by a Service Provider (SP) with an associated Personal Identification Number (PIN),
sometimes referred to as PIN1. It is possible to request simcards without PINs. When the satellite
device first powers on, if the unit is set to request that the user enters the PIN code then until this
has been successfully completed, the unit will not register, place calls or receive calls.
My SIM PIN is blocked?
If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You
must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a
PUK code, please contact your Service Provider.
The Terminal / Phone or SIM has been lost or stolen.
Contact your service provider as soon as possible so your terminal / phone or SIM can be barred.
Your PIN2 is locked
Enter the PIN2 unblocking key (PUK2) or contact your service provider.
