We Deliver Solutions
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My Terminal/Docking unit does not seem to be receiving voicemails.
Ensure your service provider has enabled voicemail.
Check that you have set up the Voicemail correctly and that you have the appropriate diversions
to Voicemail.
If you have not used your terminal, or connected to the network for some time, it may be that
your voicemails have been automatically deleted from the network. Ensure that you connect to
the network at regular intervals.
Party B cannot hear your voice
Privacy Handset must be docked in its cup when not in use (if applicable).
Check that MUTE is not ON (indicated by turning RED).
Check the signal strength on the handset.
Check external microphone connection (if applicable).
Ensure the Headset connector at the base of the Isatphone is not obstructed and there is no dust
or foreign objects in the connector socket (if applicable).
Ensure you have the latest firmware version on the handheld device (if applicable).
Ensure you have the latest firmware version on the Beam terminal.
Dropped Calls
Due to how a satellite network is configured, if you are in motion, the satellite signal may become
obstructed (such as buildings, bridges tunnels, larger vehicles, valleys, large trees)
Check the antenna connections.
Ensure the antenna cable has not been damaged.
Ensure that only approved antenna cable is being used.
Refer to Antenna Installation Guide on Beam website support.
If problem persists, contact your service provider
My terminal/IsatDOCK cannot make or receive calls.
Ensure the SIM card is inserted in the phone and is fully provisioned by your service provider.
For IsatDOCK units ensure the USB symbol can be seen on the IsatPhone display
Check whether you have a valid GPS fix.
If the phone has sufficient signal strength and cannot make or receive calls, check if Call barring,
diverting calls or Fixed number dialing have been activated.
If you have a prepay subscription, check you prepay balance to ensure you have sufficient credit to
make a call.
Contact your service provider if you are unable to resolve the problem.
There is no Audio from external Speaker.
Check that the speaker connector is installed directly to the HFI or speaker port on the docking
unit.
Check that the interface cable from the HFI to the DOCK is connected (if applicable).
Check the signal strength of the intelligent handset or satellite phone.
