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The phone will not operate in handheld or in vehicle mode.
Check your SIM is inserted correctly in the handset.
Check your battery is charged.
Refer to your service provider.
IsatPhone Pro displays “Registering”
Ensure your phone’s antenna is fully extended.
Ensure your phone’s antenna is pointed towards the satellite. Press Help for onscreen guidance.
Consult the Coverage map on page 8 of your IsatPhone Pro Manual to ensure you are within
coverage.
Ensure there is a clear line of sight to the satellite with no obstacles which could block the signal.
USB communication failure between the Docking Station and the IsatPhone Pro.
Remove the battery from the IsatPhone Pro and re-power the Docking Station before re-inserting
the IsatPhone Pro
Check the firmware of the Docking Station ensuring you have the latest.
My Terminal/Docking Station continues to display "Searching Satellite/Network."
Ensure your terminal’s antenna is installed where there are no obstructions and has a clear line of
sight to the satellite with no obstacles which could block the signal.
Check the antenna cable and all connections are secure and no bends or breaks/cuts in the cable.
Check for any RF interference near the antenna that may be causing problems. If there are any,
shut them down and re-test, if your set-up works okay now, then you will have to relocate the
antenna elsewhere.
Check with your service provider that the service has been activated and that you have received
the correct SIM card (in case of Inmarsat services)
Check your coverage map to ensure service is available at your location.
If problem persists, contact your service provider.
Can I use a Fleet Sim Card in my Terra terminal or IsatDOCK?
No, you cannot. A Fleet Sim Card is designed for the Inmarsat Fleet maritime satellite phone
service. As such a Fleet Sim Card will only work successfully in an Oceana Unit.
Can I use a Link Sim Card in my Oceana Terminal or IsatDOCK?
No, you cannot. A Link Sim Card is designed for global fixed Inmarsat Link satellite phone service.
As such a Link Sim Card will only work successfully in a Terra Unit.
