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Why is the microphone uplink audio sounds quiet when in hands-free mode?
Depending on how loud the background noise is where the IsatDOCK is being operated, the units
advanced DSP echo chancellor may try to limit the microphone uplink audio to reduce feedback. In
these instances, it is recommended that users reduce the speaker volume by pressing the down
arrow button on the lower keypad interface. Once the speaker volume has been reduced, the
microphone uplink audio quality will improve.
Why is incoming call not ringing on Docking Station?
Check on the IsatPhone Pro that it has not been set to Silent or Vibrate.
Check the Firmware version of the Docking Station and upgrade if not the latest.
Why don't I get any audio to the satellite phone from uplink?
If unable to obtain uplink audio whilst using the satellite phone, this can be caused by a
communication failure in the satellite phone.
Check the base of the phone connectors ensuring contacts are clean and that the connector pins
in the docking station are straight and clean as well.
Remove the satellite phone from the cradle, remove the battery for 10 seconds, replace and
redock into cradle.
Why is voice quality poor?
Ensure the signal strength is at 4-5 bars.
Check antenna and cable - ensure all connections are correct and intact.
Check your location and for interference.
Satellite networks have a slight delay in processing the call.
Why is there a lot of background noise on the call?
Check the signal strength and that you have 5 bars to make a quality call.
Test another call.
Check the location of microphone, ensure it is not located near an air vent or too close to an open
window.
There is no Audio from the Line in/Line out
Check that the slide-switch is positioned to the right on the HFI to enable the pluggable screw
terminal audio path (if applicable).
For docking units, check the user manual to ensure the line in/line out has been correctly wired.
There is no Audio from the Microphone / Party B cannot hear your voice.
Check that the slide-switch on the HFI is positioned to the left to enable the microphone 2.5mm
jack (if applicable).
Check that the microphone connector is installed directly to the HFI kit (if applicable).
Check the microphone is connected correctly to the docking unit (if applicable)
