171
Customer Service & Assistance
Gigaset N300/N300A IP / GBR / A31008-M2214-L101-2-7619 / appendix.fm / 16.07.13
V
e
rsion 4, 16.0
9
.2005
Checking service information
If you contact Customer Services, you may need the base's service information.
Prerequisite:
you have assigned an outside line (try to establish an external call,
make an external call).
§Options§
¢
Service Info
Confirm selection with
§OK§
.
You can select the following information/functions with
q
:
1:
Serial number of the base (RFPI)
2:
Not in use: - - -
3:
Informs the service employees of the base settings (in hex diagram),
e.g., the number of registered handsets, repeater mode.
4:
Variant (digits 1 to 2),
Version of the phone's firmware (digits 3 to 5).
5:
Gigaset.net number of your phone. A service employee can use this
number to call you over the Internet without you needing to be regis-
tered with a VoIP provider. This means that the employee can test
online connections and VoIP telephony regardless of the VoIP provider.
6:
Device number of the base. This contains additional information for
the service employee.
Unlock system
(only if the device has been locked by the provider)
Confirm selection with
§OK§
.
If necessary you can unlock a provider-specific device lock with a cor-
responding code.
Update profile
Confirm selection with
§OK§
.
Your current VoIP provider profiles (general provider data for all config-
ured VoIP connections) are automatically loaded onto your phone. The
general settings for all VoIP connections for which profiles are available
on the Internet are updated.
Send config.
Select this option only if you are requested to do so by the Service
employee.
Please note
You may need to wait a few seconds before
§Options§
appears on the display
