70
Faults and troubleshooting
Gewiss
Code
Error description
Solution
Position
Error 9
The I/O remote control is no
longer communicating with the
electronic card
Check the connection of the
Modbus line
Check the power supply to the
I/O remote control
Check the I/O remote control is
working properly
Check the correct numbering of
the component on the Modbus
line
Station
switched
off
The electronic card is not receiv-
ing the power supply needed in
order to work
Check the power supply up-
stream of the station.
Check the circuit breaker pro-
tection in the board (to protect
the electronic card) is working
properly.
Check the 12V power supply
unit of the electronic card is
working properly.
In the case of products connected to the JOINON platform and the “maintenance package in case of necessity” has
been purchased, is necessary contact the toll-free number 800 123 325.
In all other case when the technical support is needed, contact the GEWISS SAT technical assistance service.
7.55.4.502.0 - Installation and Operation Manual
