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56    enVision Owner’s Guide

Troubleshooting

Your enVision plotter will provide you with trouble-free operation and
productivity for many years to come. However, if you experience an unexpected
or unusual sequence of events, use this section to address:

„

 

Version number

„

 

Error Conditions

„

 

Common Problems/Solutions

Version number

Should a problem occur you may be asked to check the firmware version
number. Perform the following steps to view your current version number.

1.

 

Press F3 while holding down the ENTER key for the Operational Setup
menu.

2.

 

Press F3, SYSTEM.

3.

 

Press F3, VERSION.

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Summary of Contents for enVision

Page 1: ...enVision Owner s Guide...

Page 2: ...r no circumstances shall be used in the manufacture or reproduction of the article shown and the delivery of this document shall not constitute any right or license to do so PRINTED IN USA GRAPHIX ADV...

Page 3: ...fe blade exposure 12 Installing a tool 14 Changing the knife blades 15 enVision Overview 17 The plotting process 18 Tool settings 18 Material selection 18 Using the enVision with GA 19 Using the enVis...

Page 4: ...eloading factory defaults for all settings 47 Communication settings 48 Changing the plotter s communication settings 48 Testing 50 Wagon wheel test plot 51 X08 cut test 53 Troubleshooting 56 Version...

Page 5: ...inimal maintenance requirements and setup flexibility In this manual Note The information in this manual applies to both enVision plotter models Differences between the plotters are noted in the descr...

Page 6: ...mation which could affect successful completion of a task CAUTION A caution statement contains information which if not observed could result in damage to the equipment WARNING A warning statement con...

Page 7: ...and mount the plotter on the stand For the enVision 375 follow the unpacking instructions included with the plotter to unpack it In either case save the unpacking packing instructions and the packagi...

Page 8: ...connector end of the serial interface cable to the connector on the plotter and tighten the screws 2 Connect the other end of the serial cable 9 pin connector to a the computer COM port 3 Connect the...

Page 9: ...power switch located on the front left side of the plotter The Main Menu appears Setting up the software After connecting the plotter to the GA or other sign design system computer you need to make th...

Page 10: ...he driver disk you can add the enVision to the list of available plotters Loading the disks is the same for either the service pack disks or the patch disk 1 Close all GA programs It is also a good id...

Page 11: ...and exit GSP Setup Using the control panel and menus The plotter s control panel contains 10 keys that perform functions such as positioning the tool head starting and pausing jobs and changing setti...

Page 12: ...hen you continue to hold down the slew key for a few seconds Quickly pressing and releasing a slew key will move the plotter in increments of 0 001 Slew diagonally by simultaneously pressing the two s...

Page 13: ...he shaft on the plotter stand For the enVision 375 put the roll of material on the roll holder then position the holder approximately 10 25 4 cm behind the plotter CAUTION Do not load the material wit...

Page 14: ...y inserting the vinyl roll shaft tube into the slots of the stand as shown below 4 Press F4 HOME The three closely spaced material alignment pins rotate to the up position and the tool head reorients...

Page 15: ...from back to front as shown in the illustration below ensuring that the material is underneath the front and rear material guide tubes 8 Match the three closely spaced holes in the material with the t...

Page 16: ...des information on Adjusting the knife blade exposure Installing a tool Changing the knife blade Note The GERBER EDGE eyepiece used to align the knife with the cutter registration mark printed on the...

Page 17: ...ther materials may require more or less exposure CAUTION When performing the next step do not press too hard on the material Too much pressure can damage the blade 2 Place a piece of the material you...

Page 18: ...d to the middle of the plotter by pressing a slew key 2 Open the tool clamp by turning the latch fastener counterclockwise and gently pulling the clamp open 3 Place the swivel knife tool into the tool...

Page 19: ...ng tool settings as described in the next section can extend blade life Because they are ground to a controlled length the blades cannot be resharpened A sudden decline in cutting quality indicates th...

Page 20: ...ess the tip lightly with the flat of your fingernail to ensure that it is all the way in 5 Put the cap back on carefully and turn it clockwise Adjust the blade further as needed by following the direc...

Page 21: ...e sent automatically to the enVision Pounce instructions can also be sent from GRAPHIX ADVANTAGE 6 2 Tool settings and other parameters can also be set right at the plotter The enVision calculates the...

Page 22: ...eleration In general the best possible cut quality is achieved by using the minimum tool force that provides easy weeding Also note that occasional adjustments need to be made to tool settings based o...

Page 23: ...le set as described in the previous paragraph as part of the program This rule set is more comprehensive than the rule set built into the plotter The Plotter Settings slide bars display the default se...

Page 24: ...s described in the GERBER EDGE Owner s Guide The following additional capabilities are provided when cutting with the enVision plotter When the Plotter Prompts check box is turned off in the Plotter S...

Page 25: ...multiple jobs on page 23 Job status Job Status in the bottom line of the display shows the condition of the plotter The function key choices depend on the Job status as shown in the table below Job S...

Page 26: ...plotter the status changes from 0Q QD to 4GCF and 5VCTV QD blinks indicated by the dotted box around Start Job in the diagram below 3 Press F4 HOME to rotate the three closely spaced material alignme...

Page 27: ...and you will need to press F1 Start Job to plot each job Plotting multiple jobs Multi mode lets you plot several jobs without having to press Start Job between each one When one job finishes plotting...

Page 28: ...may make it easier to load the material 5 Use the slew keys to position the tool where you would like plotting to begin 6 Press F1 Start Job to begin plotting the first job Subsequent jobs will not r...

Page 29: ...restarting a job Pausing a job suspends it temporarily You can pause a job by lifting the cover or pressing F1 Pause Job The plotter stops cutting or plotting at the end of the current shape After pau...

Page 30: ...ddle of the Y axis the following message appears in the display If you choose Ignore and start the job the plotter displays a message that the job will be clipped Only what fits on the plotter will be...

Page 31: ...s loaded in the plotter when it is first turned on the plotter displays a message telling you that there is no tool loaded If you start the job anyway the message disappears and the job starts The mes...

Page 32: ...press ENTER to return to the MAIN MENU If it is not the correct material press F3 MATERIAL to go to the Select Material Type screen Note Pressing F1 default on the Settings menu resets all of the too...

Page 33: ...material in GA or the Settings menu In most cases proper blade exposure and the correct material choice will provide optimal cutting However as the blade becomes slightly worn you may wish to fine tun...

Page 34: ...TAGE rules The tool force is the downward pressure that the tool holder applies to the material with the tool This pressure ensures uniform cuts and pen lines Increased tool force presses harder on th...

Page 35: ...s to the left or right one increment to indicate the amount of change 4 Press the ENTER key to accept the new setting and return to the Settings menu Note Keep in mind that adjustments made to force i...

Page 36: ...a corner rounding adjustment feature corners to help you ensure accurate corner cutting To determine what corners adjustment to make cut a 1 2 12 mm test square Examine the corners possibly with a mag...

Page 37: ...ted material 2 Press the F1 or F2 keys to decrease the corner sharpness or press the F3 or F4 keys to increase the corner sharpness For each keypress the bar graph extends to the left or right one inc...

Page 38: ...ou should not attempt these procedures unless you are very sure you understand exactly what you are changing and the effects it will have on the operation of your plotter Repeats Repeats allows you to...

Page 39: ...to record the entry and return to the MAIN MENU which now has a counter to show the number of repeats remaining The counter will decrease as each repeat is completed To terminate a repeating job pres...

Page 40: ...e sent by GA otherwise the enVision calculates the length The pulldown range is 4 to 48 Shortening the pulldown may result in multiple pull downs for longer jobs 1 Press F3 while holding down the ENTE...

Page 41: ...The percent down is the proportion of the pattern length represented by the length of the dot Note When pouncing small objects or text use the short 50 down setting Even on a long job if there is no p...

Page 42: ...d the job to the plotter 5 Load the material you are going to pounce into the plotter 6 Install the pounce tool 7 Press F1 Start Job to run the job To pounce from the enVision Turn on pouncing by sele...

Page 43: ...ou turn it off again Turning Off Pouncing Pouncing remains on until you turn it off Follow the procedure below to turn off pouncing before sending a cut or plot job to the plotter 1 Press F3 while hol...

Page 44: ...m Acceleration Controls how fast the carriage and material will get up to speed From 0 2 to 3 0 G in increments of 0 2 G Speed Controls the maximum speed the plotter can move the material and the carr...

Page 45: ...fy the job in Composer Under particular circumstances you may wish to override the rule that is sent with the job and use your own combination of settings 1 Press F3 while holding down the ENTER key f...

Page 46: ...ing the current tool settings 1 Press F3 while holding down the ENTER key for the Operational Setup menu 2 Press F1 SETTINGS to get the Current Settings menu 3 Press F1 F2 F3 or F4 to see the current...

Page 47: ...r to page 28 for saving and recalling tool settings Heavier material such as reflective vinyl requires increased tool force settings Drawing pouncing cutting and blade angle all affect the tool force...

Page 48: ...ting quality To understand more about corners please refer to Corners on page 32 1 Use the Settings menu to verify that the material whose settings you want to modify is the one that is currently sele...

Page 49: ...ll characters require lower acceleration values large characters can use higher acceleration values higher acceleration results in faster throughput 1 Use the Settings menu to verify that the material...

Page 50: ...s Speed ranges from 1 to 36 inches per second ips 25 4 to 914 4 mm sec incremented by 0 5 ips 12 mm sec 1 Use the Settings menu to verify that the material whose settings you want to modify is the one...

Page 51: ...s 1 Press F3 while holding down the ENTER key for the Operational Setup menu 2 Press F4 Misc to get the Misc Settings menu 3 On the Misc Settings menu press F4 DEFAULT 4 Press F3 YES to reset the sett...

Page 52: ...anuals that come with your computer and the software for information about communication settings required at the computer The table below shows the RS 232 interface parameters and possible settings f...

Page 53: ...g and return to the Communications menu 6 If you want to change the baud rate Press F2 BAUD 7 Press F3 or F4 to change the baud rate You can choose from or Press ENTER to record the setting and return...

Page 54: ...ations menu 12 Press ENTER to return to the MAIN MENU Testing In addition to self check tests that are part of the power up sequence the enVision plotter contains three built in test jobs the wagon wh...

Page 55: ...Job will be blinking If the plotter is in Multi mode it will continuously plot the test pattern CAUTION Do not run this job with a knife installed Install the pen 1 Load material in the plotter for pe...

Page 56: ...pattern after another until you press CANCEL to stop it or switch back to single Compare the test plot to the illustration on the previous page Perform the following steps to disable the test job 1 Fr...

Page 57: ...continue to be available until it is disabled If the plotter is in Single mode it will cut one test pattern and stop Another test pattern will be immediately available and Start Job will be blinking...

Page 58: ...en one test pattern has been cut If it is in Multi mode it will continue to cut one test pattern after another until you press CANCEL to stop it Compare the test cut to the illustration on the previou...

Page 59: ...the test job 1 From the Test Job Active screen Press F3 while holding down the ENTER key for the Operational Setup menu 2 Press F2 TEST 3 Press F1 TEST JOBS 4 Press F3 DISABLE You see a message that t...

Page 60: ...ss Version number Error Conditions Common Problems Solutions Version number Should a problem occur you may be asked to check the firmware version number Perform the following steps to view your curren...

Page 61: ...upted Contact Field Service 2 RAM Random Access Memory has been damaged Contact Field Service 3 Plotter Type Invalid Jumpers indicate an illegal type of plotter Retry Call Field Service if retry fails...

Page 62: ...board Contact Field Service 23 Unknown Plot Data Plot data corrupted in plotter Re send job 24 Plotter Overheated Temperature inside the plotter is too hot Power off let cool Power on Check for runnin...

Page 63: ...Job Paused and will not restart Make sure that the cover is fully closed Partial job may have been sent Clear the job and resend Material jams Be sure the vinyl holes are on the sprocket pins correct...

Page 64: ...97 or greater isopropyl alcohol to clean dust and debris Tool head 1 Remove the tool head cover by removing the two screws on top of the cover and pulling the cover straight out 2 Gently blow out wit...

Page 65: ...ts freely 3 Inspect the pins of the sprockets for adhesive buildup from the use of vinyl films Use a small stiff brush such as a toothbrush dipped in isopropyl alcohol to clean the sprockets 4 After u...

Page 66: ...alcohol on the bearings Clean bearings with a lint free cloth 1 Keep the Y axis beam free of dirt and debris by periodically wiping down with a lint free cloth 2 Use a lint free cloth and isopropyl al...

Page 67: ...length of the plotter It provides a reliable cutting surface and prevents the knife blade from cutting into the metal surface Clean it with a lint free cloth and isopropyl alcohol Replacement strips c...

Page 68: ...ocedures to replace fuses AC fuse replacement WARNING Turn off the power switch and disconnect the power cord from the power supply The AC fuse is located in the AC power inlet connection on the rear...

Page 69: ...se with a new fuse of identical size and rating Reinsert the carrier the same way it came out and press it firmly into place 6 Reinstall the power cord and serial cable and turn on the power at the pl...

Page 70: ...e about turn Cap will release spring outward 3 Take out cap and remove fuse 4 Remove any blown fuse The fuse rating is marked on the fuse itself Be sure to replace a blown fuse with a new fuse of iden...

Page 71: ...wn command 2 wrong number of parameters for command 3 parameter out of range 6 parameter value overflow 7 data buffer overflow OH Output Hardware travel limits Xmin Ymin Xmax Ymax Responds with four n...

Page 72: ...otting a one inch box This test assures you that your system is communicating with the enVision plotter 1 Use a plain text editor such as Notepad and create the following text IN SP1 knife Pen SP2 PU0...

Page 73: ...an change it to 0 025 mm by following this procedure 1 Press F3 while holding down the ENTER key for the Operational Setup menu 2 Press F3 SYSTEM 3 Press F2 HPGL Units 4 Press F3 and F4 to toggle betw...

Page 74: ...47 48 E EDGE eyepiece 12 using Center Target check box 20 using Plotter Prompts check box 20 using with the plotter 20 Enter key 8 Error messages 57 F Fine tuning the plotter 29 Force 40 42 adjusting...

Page 75: ...roubleshooting 56 turning on 5 using with GA 19 using with the EDGE 20 version number 56 Plotter Prompts check box 20 Plotter Settings dialog box 19 Plotting a single job 22 jobs 21 multiple jobs 23 P...

Page 76: ...eed setting 46 viewing settings 42 Troubleshooting 56 U Unpacking 3 Use Settings check box 19 V Version number 56 Vinyl strip replacing 64 W Wagon wheel test job 51 canceling 52 Web site address 2 X X...

Page 77: ...locity Accel Force Offset Test Jobs X08 Cut Wheel Pen Disable Misc Settings Repeats Pulldown Pounce Default System Communications HPGL Units Version Rules Press F3 while holding down ENTER menus to be...

Page 78: ...ry clear 7 Were there enough illustrations not enough enough 8 Did the illustrations support the procedures no yes 9 What is your overall rating of the manual poor excellent 10 How many people work in...

Page 79: ...N THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS PERMIT NO 001 South Windsor CT POSTAGE WILL BE PAID BY ADDRESSEE ATTN TECHNICAL COMMUNICATIONS DEPARTMENT Gerber Scientific Products Inc 83 Gerber R...

Page 80: ...151 Batson Drive Manchester CT 06040 U S A P67606A Rev B...

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