24
25
Burner will not
light using a
match.
• LP gas cylinder is
empty.
• Regulator tube
coupling nut is not fully
connected to Venturi.
• Obstructions in burner
• Dispose of empty cylinder and
replace with a full one.
• Tighten coupling nut until a
snug fit is obtained. Make
sure coupling nut is not cross-
threaded.
• Clean burner (See BURNER
MAINTENANCE in Care
and Cleaning section of this
manual.)
Flames blow out
• High or gusting winds
• Gas in LP cylinder is
low.
• Turn front of grill away from
wind or increase flame height.
• Check LP gas cylinder.
Replace if necessary.
Persistent grease
fire
• Grease trapped in bowl
and around burner
system.
• Turn regulator knob OFF. Let
fire burn out and remove grid
plate. After the grill cools,
clean all parts.
Humming or
whistling from
the regulator
• Outside temperature,
humidity, barometric
pressure, and the gas
level within the tank
may cause the rubber
diaphragm inside the
regulator to vibrate,
making a humming or
whistling sound.
• Although this sound may
be alarming, this is NOT
dangerous as long as it is not
accompanied by the smell of
gas. Simply adjust the burner
settings and usually the sound
will subside. If the humming
sound persists, a change in
atmospheric conditions will
eventually stop the vibration.
Should you smell gas, do not
use the grill and call Customer
Service at 1-800-231-0786.
Low flame or low
heat
• Gas in LP cylinder
is low.
• Check LP gas cylinder.
Replace if necessary.
TROUBLESHOOTING
Problem
Possible Cause
Solution
Burner will not
light using the
igniter.
• Burner not assembled
correctly.
• Not pausing long
enough before clicking
the Igniter.
• No spark
• LP gas cylinder is
empty.
• Regulator tube
coupling nut is not fully
connected to Venturi.
• Excess flow valve
tripped in Regulator.
• Obstructions in burner
or Venturi tube.
• Electrode and burner
are wet.
• Wire is loose or
disconnected.
• Wire is shorting
(sparking between
igniter wire and
electrode.
• See Assembly Instructions for
INSTALLING THE BURNER.
• When lighting the burner,
push-in and turn regulator
knob counter-clockwise to the
high position. Push in igniter
button several times so that it
clicks each time.
• The spacing between
electrode and burner ports
should be approximately 3/16”.
Make sure wire connections
are secure and burner is
attached securely to brackets.
• Use a pipe cleaner to clear
Venturi tube.
• Dispose of empty cylinder and
replace with a full one.
• Tighten coupling nut until a
snug fit is obtained. Make
sure Coupling nut is not cross-
threaded.
• Turn regulator knob to OFF
position. Wait five minutes.
Relight LP gas grill. If flame
remains to be low, turn off
gas. Disconnect the LP gas
cylinder from the regulator.
Reconnect the LP gas cylinder
to the regulator. Perform a
leak test. Relight grill. This will
reset the excess flow valve.
• Clean burner (See BURNER
MAINTENANCE in Care
and Cleaning section of this
manual).
• Dry electrode with clean cloth.
• Reconnect the wire.
• Replace igniter wire/electrode
assembly (Call the Customer
Service Department @
1-800-231-9786).
