Genmega G2500 series, Operator'S Manual

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Operator Manual
Error Codes A.3 © Genmega 2012
ERROR
CODES ERROR DESCRIPTION CORRECTIVE ACTION
C005A Undefined
C005B 2
nd
cassette fails to pick up
notes
Same as C0047, the second cassette is likely empty.
C0060 3
rd
cassette inlet sensor not
cleared
Check for notes where the 3
rd
cassette engages the dispenser.
C0062 3
rd
cassette inlet sensor not
cleared
Check for notes where the 3
rd
cassette engages the dispenser.
C006A Note jam at 2
nd
cassette exit Check rollers and sensors where notes would leave the 2
nd
cassette.
C0070 4
th
cassette inlet sensor not
cleared
Check for notes where the 4
th
cassette engages the dispenser.
C0072 4
th
cassette inlet sensor not
cleared
Check for notes where the 4
th
cassette engages the dispenser.
C007A Note jam at 4
th
cassette exit Check rollers and sensors where notes would leave the 4
th
cassette.
C007C 4
th
cassette fails to pick up
notes
Same as C0047/C005B, verify that there are notes in the 4
th
cassette.
C007D 4
th
cassette not inserted Check cassette and verify that it’s inserted properly.
C0080 2
nd
cassette inlet sensor not
cleared
Check for notes where the 2
nd
cassette engages the dispenser.
C0081 Double detect sensor not
cleared while dispensing Check double-detect senor for note or obstruction.
C0082 Note leaving cassette exit
sensor did not reach DD A note seen at cassette exit sensors did not reach the double
detect module. Check for jammed notes.
C0083 Reject gate timing sensor #2
not cleared during dispense. Clear the note path before the reject gate.
C0084 Reject gate timing sensor #3
not cleared during dispense. Clear the note path before the reject gate.
C0085 Note leaving DD sensor did
not reach gate sensor Check the note path for jammed or diverted notes. Check sensors
from #5 to #2/#3.
C0086 Note leaving gate sensor did
not reach count sensor Check for jammed notes between #2/#3 sensors and #0/#1
sensors.
C0090 Sensor check error Left measuring sensor A (#6/#7)
C0091 Sensor check error Right measuring sensor B (#6/#7)
C0092 Sensor check error Left gate timing sensor A (#2/#3)
C0093 Sensor check error Right gate timing sensor B (#2/#3)
C0094 Sensor check error Exit sensor (#4)
C0095 Sensor check error Double Detect (#5)
C0096 Sensor check error Left count sensor A (#0/#1)
C0097 Sensor check error Right count sensor B (#0/#1)
C009A Note jam at 3
rd
cassette exit Check rollers and sensors where notes would leave the 3
rd
cassette.
C009D 3
rd
cassette not inserted Check cassette and verify that it’s inserted properly.
C009F 3
rd
cassette fails to pick up
notes
Similar to C0047, C005B verify that there are notes in the cassette.
D0001 Modem initializing failure. This error is reported from the host. Check that programming is
correct for this processor.
D0002 Reversal transaction failed. Check transaction with the processor. Verify CDU functionality
with diagnostics. Verify phone connection.
D0012 Invalid transaction. Network denial code.
D0013 Invalid Amount. Network denial code.
D0014 Invalid Card Number. Network denial code.
D0020 Surcharge screen should have
been displayed.
Network denial code.