Operator
Manual
Error Codes
A.5
© Genmega 2012
ERROR
CODES
ERROR DESCRIPTION
CORRECTIVE ACTION
D00A5
FS omitted (after total cash
dispense amount in day
close).
Verify that version of ATM Software matches host processor.
Contact host processor.
D00A6
FS omitted (after total non
cash dispense amount in day
close).
Verify that version of ATM Software matches host processor.
Contact host processor.
D00A7
FS omitted (after surcharge
amount in day close
message).
Verify that version of ATM Software matches host processor.
Contact host processor.
D00A8
FS omitted (after surcharge in
configuration message).
Verify that version of ATM Software matches host processor.
Contact host processor.
D00A9
ETX omitted (from
configuration message).
Contact host processor.
D0300
Modem is not responding.
Verify modem function.
D1000
No Connection.
Verify modem function.
D1100
ENQ not received from host.
Contact host processor.
D1200
Transmission error.
Verify modem function.
D1300
NAK sent 3 times to host.
Verify host phone number – See D170x.
D1500
Modem connection time out –
host not responding.
Verify host phone number – verify modem speed – See D170x. If
consistent, it could be a defective modem.
D170x
Modem cannot support
connection – excessive line
noise (usually D1704/06)
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside
source (neon sign, freezer).
D1800
No dial tone.
Verify that incoming phone line is plugged into “line” rather than
“Phone” on mainbaord. Phone line is in use or is being shared with
another phone device (FAX, POS, phone)
D1900
No answer.
Verify host phone number – See D170x
D2000
Phone line busy.
Verify host phone number – call line with handset and check for
busy signal – See D170x
D2100
Modem initializing error.
Check modem.
D2200
EOT not received from host.
Contact host processor.
D25xx
Network Connection
See page 3.33 of Operator Manual
E000x
RMS port failure, response
time out, modem failure, no
dial tone.
Verify RMS settings (Host Setup) – See D170x
F0001
Current Number of bill is 0.
Load notes into the cash cassette – use Add Cassette function in
Settlement.
F0002
No Surcharge Owner set.
Set Surcharge owner – (Customer Setup)
F0003
No Surcharge Amount.
Set Surcharge amount – (Customer Setup)
F0004
No refresh time set when
advertisement is enabled.
Set refresh timer – (Customer Setup)
F0005
No Advertisement text when
advertisement is enabled.
Set Advertisement text – (Customer Setup)
F0006
Dispense limit set error (less
than 25 notes)
Set Dispense limit – (Transaction Setup)
F0007
Denomination Set error.
Valid Denomination are $10, $20, $50, $100 – (Transaction Setup)
F0008
Fast Cash Set error (exceeded
dispense limit).
Check the Fast Cash amount. (Transaction Setup)
F0009
Master Key index is invalid.
Check Master Key index – verify checksum (Host Setup)
