Genmega G2500 series, Operator'S Manual

Page: 86 / 103

Operator Manual
Error Codes A.1 © Genmega 2012
APPENDIX A: Error Codes
ERROR
CODES ERROR DESCRIPTION CORRECTIVE ACTION
20001 Unable to load a cassette. Remove and replace cassette – Check the micro-switch located on
the inside left wall of the dispenser.
20002 Low Cash. Replenish the cash – If using less than 75 bills, disable the “Low
Cash Warning” in the Transaction Setup Menu.
20003 Reject Bin full. Empty the Reject Bin – If the bin is empty, do a Day Total and then
a Cassette Total – If that doesn’t help, check AP, BIOS and CDU
ROM versions.
20004 Vault Door is open. Check vault door switch (located upper left corner) – check that
black and white, 2-wire connector is properly connected at rear of
main board. Bend switch forward to aid closing problems.
20010 Receipt paper jam. Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front of the
printer. Remove printer to locate difficult jams.
20012 Receipt feed lever open. Close the feed lever on the printer.
20013 Receipt paper empty. Replenish the paper roll.
20014 Thermal printer is overheated. Contact manufacturer.
2xx15 Cash Dispenser detects bills
prior to dispensing. Remove any jammed bills from the dispenser.
90001 Card Swipe Error. This does not mean the card reader is bad. Just records
unsuccessful attempts at swiping cards.
Axxx1 Receipt Printer feed lever
open – during operation. Close the feed lever on the printer.
Axxx2 Thermal printer is overheated
– during operation. If problem is consistent then print head assembly may be defective.
Axxx3 Receipt paper jam. Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front of the
printer.
Axxx4 Receipt paper is empty. Replenish the paper roll.
Axxx5 Receipt paper is jamming
during loading. Remove any jammed paper and then reload.
Axxx8 Receipt Printer cutter error. If consistent, printer will require repair/replacement.
ADNxx Printer connection error. Check cables between Printer and Mainboard. Remove cables
(even though they may be attached) and reconnect.
CANCE Surcharge Cancel Customer has canceled the transaction at surcharge.
C0011 Exit sensor is not cleared Check sensor, verify that the cabling plugged into the sensor
boards is secure.
C0012 Reject gate timing sensor not
cleared. Check dispenser for jammed bills and reinitialize the machine.
C0013 Both reject gate and exit
sensor not cleared Check dispenser for any notes or obstructions.
C0017 Undefined
C0021 Double detect sensor is not
cleared. Check dispenser for jammed bills and reinitialize the machine.
C0022 1
st
cassette inlet sensor not
cleared.
Check dispenser and cassette for jammed bills.
C0023 Cassette exit sensor (L+R) not
cleared.
Check dispenser for jammed bills and reinitialize the machine.