Genmega G2500 series Operator'S Manual Download Page 91

Page: 91 / 103

Operator

Manual

Error Codes

A.6

ERROR
CODES

ERROR DESCRIPTION

CORRECTIVE ACTION

F000A

Master Key is empty.

Check Master Key checksum – reinject key (Host Setup)

F000B

Host Telephone Number is not
set.

Set Host Telephone Number – (Host Setup)

F000C

Error Retry timer is not set.

Set Error retry time (Host Setup)

F000D

RMS Password is not set
when RMS is enabled.

Set RMS Password – (Host Setup)

F000E

RMS phone number is not set
when RMS send is enabled.

Set RMS Phone number – (Host Setup)

F000F

Terminal ID is not set.

Set Terminal ID number – (Host Setup)

F0010

Routing ID is not set.

Set Routing ID number – (Host Setup)

F0011

Master Key Serial number is
not set

Set Master Key serial number – (Host Setup)

F0013/

NVRAM Failure

Fatal error, defective memory chip. Replace Mainboard.

F0015

Serial Number not Set

Set Serial number in Operator Menu

F0016

Master Password left at
default

ATM will not go into service with the default master password. The
master password must be changed from default.

Summary of Contents for G2500 series

Page 1: ...Operator Manual 2012 Genmega www genmega com...

Page 2: ...PROGRAMMING 3 1 Initial Setup 3 1 1 Accessing the Operator Function Menu 3 1 2 When an Error Occurs 3 1 3 EPP Keypad 3 2 The Host Setup Menu 3 2 1 Key Management 3 2 2 Set Terminal ID Number 3 2 3 Con...

Page 3: ...ing the Electronic Lock 4 2 Cash Operations 4 2 1 Adding Cash to the Cassette TCDU 4 2 2 Emptying the Reject Bin TCDU 4 2 3 Adding Cash to the Cassette MCDU 4 2 4 Emptying the Reject Bin MCDU 4 2 5 Lo...

Page 4: ...models including the De La Rue SDD the Teanam GBM and the Puloon LCDM1000 providing an economical upgrade for existing machines H W FEATURES UL 291 Business Hour Service Vault featuring reinforced ste...

Page 5: ...perator Manual Introduction 1 2 Genmega 2012 1 2 SPECIFICATIONS Genmega G2500 SPECIFICATIONS 1 2 1 Dimensions and Component Location Fig 1 Dimensions WEIGHT 206 lbs Height 56 22 Width 15 83 Depth 22 5...

Page 6: ...ecurity Door Handle 2 Card Reader Slot 12 Cash Dispensing Unit 3 Receipt Printer Slot 13 Receipt Printer 4 Cash Tray 14 Main Control Board 5 Front Panel 15 Ear Phone Jack 6 Front Panel Lock 16 Power S...

Page 7: ...480 WVGA Display Characters 40 x 15 Standard Characters 8 LCD Function Keys KEYPAD Certified VISA Interac compliant EPP Encrypting Pin Pad Voice Guidance Port Voice assisted operation available throug...

Page 8: ...U CASH DISPENSING UNIT Dispensing Speed 2 5 notes second Capacity of 800 new notes fixed cassette Capacity of 1000 or 1700 notes removable Reject Bin Double note detect module Support for polymer note...

Page 9: ...i automatic roll paper setting Motorized front push rollers PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out but either way will work 6 inch outside diameter roll 2 inch...

Page 10: ...dicated analog phone line This line must be a direct dial analog line It is important to disable any voice mail included on that phone line as it will cause the ATM not to dial out This line should no...

Page 11: ...lock only Services required to open the vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock and key Plastic Bezels Software upgr...

Page 12: ...G2500 ATM review the following steps Step 1 Place the system on a flat surface during installation The system is top heavy and has a tendency to tip over Be very careful when opening the top or bottom...

Page 13: ...lock 2 1 3 HARDWARE SETUP Step 1 Verify the incoming power voltage 115 220V for your location and check the switch on the power supply of the ATM should be defaulted to 115V Step 2 Verify that the te...

Page 14: ...check the roll when you install paper Place the roll so that the coated side shiny side will be facing up See page 4 12 for paper loading instruction Step 7 Connect the Power cable and the telephone...

Page 15: ...ce the ATM to the Operator Menu See Step 1 on 3 3 Once you successfully completed the key combination you will be prompted to enter a password There are 3 levels of passwords Operator Password allows...

Page 16: ...s the complete Operator Function menu depending on which password you entered operators service master you may not see certain functions For example if you use an operator password you will not see th...

Page 17: ...R PASSWORD will be displayed Enter the Master Service or Operator Password to continue Contact your distributor for default passwords Remember to press the ENTER key after typing password Step 3 NOTE...

Page 18: ...TM When in a text entry screen the F1 F3 and F5 keys are used to switch character maps between upper and lower case as well as special characters The above table is displayed on screen when entering t...

Page 19: ...cification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will be 000000 for...

Page 20: ...processors are installed at index 0 or 1 The ATM will only use the key that the index is set to regardless of how many keys are installed To set the index simply press the button labeled Master Key In...

Page 21: ...ecure Mode Passwords you must exit completely from the Operator Menu and reboot the machine After this step you can enter Master Keys Entering Master Keys Use the chart below for entering Master Keys...

Page 22: ...nds Lowering this may improve connection speeds but at the risk of reliability 3 2 4 SET ROUTING ID NUMBER From the Host Setup Menu go to Routing ID The Routing ID is unique to each processor and iden...

Page 23: ...ted to the host you should toggle the value to scheduled and update configuration with the host not doing so can give you a Welcome screen even though the host is not properly connected resulting in t...

Page 24: ...if they are prepared to receive this type of messaging To Enable simply access the menu from Host Setup Use the Host Send button to enable or disable the feature and the Message Send Interval button t...

Page 25: ...times In order to use this feature you MUST have a PC with a modem and a dedicated phone line or static IP address running RMS software available 24 hours a day Enable The ATM will dial out to report...

Page 26: ...not change the RMS Send Port number 18458 This should always be left at default You may need to alert your IT staff to unblock ports 18456 and 18458 if there is a firewall blocking access to these por...

Page 27: ...e to 1 minute the machine will attempt to connect to RMS every 60 seconds If the system is unable to connect with the RMS PC then it will reattempt the call again If that second attempt fails then it...

Page 28: ...on a day to day basis Your processor cuts off its transactions each day at a set time By enabling Trial Day Total at the same time your day s balance should match the host This information will appear...

Page 29: ...machine is to be installed Note that with each transaction you will see also see a Host time this is the local time for the processor and may be different from local time at the ATM To set the clock...

Page 30: ...screen then the customer will be prompted to choose a language to be used for the rest of that transaction NOTE The optional languages are displayed on screen only and do not print on the receipt or j...

Page 31: ...rd allows access to basic and diagnostic menus Master Password allows access to all menus including setup parameters The operator password can be changed by anyone with the current operator password T...

Page 32: ...aster password You must change the master password from default If you attempt to go in service with the default master password you will receive a F0016 Error which will notify you that the master pa...

Page 33: ...ces you should not need to make changes to these parameters The default settings are optimized for your particular machine Genmega recommends only using these tools under the direction of an Authorize...

Page 34: ...00 baud modems so setting this value higher may not increase modem performance Available settings 1200 2400 MODEM SOUND This feature is not active on this machine toggling the option from ON to OFF wi...

Page 35: ...ng on number of cassette CDU Type CDU Model Set CDU Type TCDU SCDU Front Loader 1K MCDU HCDU Front Loader 2K Rear Load MCDU Rear Loader 2K not available on G2500 De La Rue SDD with S M Teanam GBM Pulo...

Page 36: ...but also for remote monitoring using RMS The first 4 digits refer to the model type and the last 6 is production cycle By default this number is programmed from the factory and we do not recommend cha...

Page 37: ...tisements and keypad lighting 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The Welcome message allows line of 35 characters which will appe...

Page 38: ...ected Welcome Message from the Change Message Menu you will be prompted with the following screen RECEIPT HEADER Once you have selected Receipt Header from the Change Message Menu you will be prompted...

Page 39: ...p 1 To enter the BIN numbers select BIN List from the Customer Setup menu The list can hold 2 banks of 30 numbers for a total of 60 Bank 0 and Bank 1 Press the OTHER button to switch between the banks...

Page 40: ...ormation what would have appeared on the receipt will display on the screen The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu At that time t...

Page 41: ...r Setup menu using the Master Password Communication modes are Modem dial up uses on board modem TCP IP Standard TCP IP VISA FRAME TCPIP ACK CONTROLLED TCPIP SSL PASS THROUGH SSL LENGTH PREFIX W O ETX...

Page 42: ...erride what the processor expects to surcharge or not surcharge customers at all if these settings are not correct Please review the following setting carefully and instruct your operators on the risk...

Page 43: ...ner can be up to 25 characters long This owner name will appear at the bottom of each transaction receipt WARNING If you set the percentage surcharge mode from Greater to Lesser and leave the percenta...

Page 44: ...he Graphics menu and choose Advertise enable or disable each loaded graphic 3 4 7 RECEIPT GRAPHICS The Genmega G2500 is available with an optional 3 printer which is capable of displaying a graphic on...

Page 45: ...coupon logos The G1900 model does not support this feature only text based coupons Select Enable to activate the coupon function Choose Edit Coupon to enter the text for each optional coupon Choose L...

Page 46: ...ransaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 400 If you are dispensing 20...

Page 47: ...inuing will cause all master keys to be erased The purpose of this is to prevent unauthorized changes to this critical setting When programming the ATM make sure to make any changes to the denominatio...

Page 48: ...for that transaction The amounts must be multipliers of the denomination amount For Example If your dispensing 10 bills then you can use 10 20 30 40 50 etc If your dispensing 20 bills then you can use...

Page 49: ...e TCP IP settings several other menus change to support various network functions For Example Operator Function Menu Host Setup Host IP and Port Here you will set the Host Processor IP or URL address...

Page 50: ...ons IT staff or the instructions provided with your wireless device for assistance In typical installations for example a store or location with a DSL or broadband internet connection that you are tap...

Page 51: ...ess even though other computers or devices can This is usually shown in the ATM TCPIP Setup Menu where the Gateway value is 0 0 0 0 If this occurs you will need to get a broadband router to place in b...

Page 52: ...e lower vault bezel The key will remain in the lock after you turn it Step 2 To unlock the Dial or optional Electronic Lock see the manufacturers lock manual included in the open me first box for defa...

Page 53: ...locked The electronic lock mechanism will lock itself once the T handle has returned to its vertical position The dial combination lock must be turned counter clockwise to lock Step 2 Check the T han...

Page 54: ...the top Bezel Step 1 The upper bezel lock on the Genmega G2500 is located on the back side of the top of the machine Insert the Bezel key and turn it clockwise to open Optional Topper Shown Step 2 Wit...

Page 55: ...Step 1 Push the Front Panel slowly until it is against the lock mechanism Note you must unlock the top bezel lock before the bezel will close all the way Step 2 To lock the top bezel turn the Bezel ke...

Page 56: ...must be re dialed DO NOT TURN BACK TO REGAIN A PROPER ALIGNMENT WITH THE NUMBERS Each time a selected number is aligned with the opening index a revolution is counted Please contact your distributor...

Page 57: ...RIGHT or clockwise With the changing key in this position turn the dial to the LEFT stopping when the first number of the newly selected combination aligns with the changing index the FOURTH time Ste...

Page 58: ...press Step 2 If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3 If the w...

Page 59: ...combination one time Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the procedure is not performed correctly at the end a triple beep is heard a...

Page 60: ...OR Step 2 For Genmega G2500 with a fixed cassette dispenser TCDU use the following steps For machines equipped with the removable cassette dispenser SCDU or MCDU please continue to Section 4 2 3 With...

Page 61: ...he rear of the dispenser until it latches in place Step 5 Press on the latch bar to release the push plate against the notes TIPS ABOUT ADDING BILLS 1 Fan the notes so that the notes are not sticking...

Page 62: ...key into the reject bin lock and turn to unlock Step 2 Pry back on the plastic tabs at the base of the arrow stickers on each side of the reject bin Lift the reject bin lid Step 3 With the reject bin...

Page 63: ...CLOSING THE SECUIRTY DOOR Step 2 With the security door open remove the cassette Lift up on the handle while supporting the bottom of the cassette while removing Step 3 To avoid damage never use forc...

Page 64: ...the rollers at the back of the cassette If you pull the cash plate back all the way it will lock at the front of the cassette Push the green lever on the cash tray to release TIPS ABOUT ADDING BILLS 5...

Page 65: ...Step 1 To open the reject bin pull back on the tabs located on the sides of the reject bin door Step 2 Remove any notes found in the reject bin and close the door by pressing it shut Remember to inclu...

Page 66: ...upplied spindle with the Coated Side Out as shown in the picture Feed the paper out through the back where it will curl back under the tension bar Step 3 Prepare the new paper roll Note below NOTE 1 M...

Page 67: ...he paper is all the way in the loading guide Also make sure the roller assembly is closed see below Step 5 The roller assembly can be opened by pressing down on the green lever in front of the printer...

Page 68: ...e you press Add Cassette you will be adding on to the current number of bills already programmed For example There are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 Y...

Page 69: ...he Host or Processor cuts off their transactions at a certain time every day If you do a Day Total report before or after the processor has done their cut off you may see discrepancies between what th...

Page 70: ...alue back to zero bills After the Cassette Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu TRIAL CASSETTE TOTAL TRIAL D...

Page 71: ...ing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the customers recei...

Page 72: ...CLEAR JOURNAL Clear Journal sets the current journal marker to the most recent journal recorded It does not delete the journal from memory For example You currently have 100 entries in your journal yo...

Page 73: ...TM This information may be used to troubleshoot a problem or simply to make sure that the software being used is up to date It is useful to have this information when reporting a problem to your deale...

Page 74: ...report Press Clear to clear the report and start over This can be useful if you have a machine were multiple errors are occurring If you clear the error codes and then attempt a transaction if that t...

Page 75: ...lls entered into Settlement before running this test PRINTER This test will print a test receipt If the test is successful you should receive a receipt with three sets of sample characters for each ti...

Page 76: ...Press the Card Scan Button you will see a screen displaying the two ISO tracks Swipe your ATM card or any card with a magnetic stripe and the information from that card will appear on the appropriate...

Page 77: ...and input the number of bills in the cash cassette See page 4 17 Step 5 Exit the OPERATOR FUNCTION MODE Step 6 After connecting to the processor the terminal will be ready for service Step 7 If the ma...

Page 78: ...2 WITHDRAWAL TRANSACTION Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the WITHDRAWAL screen key Step 4 If a SURCHARGE option is enabled the SURCHARGE screen...

Page 79: ...Select the desired amount to be withdrawn If the desired amount is not displayed select the OTHER screen key Step 7 After the desired amount is entered the ATM dials the processor and requests approva...

Page 80: ...ns 6 4 Genmega 2011 6 3 BALANCE INQUIRY TRANSACTION Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the BALANCE screen key Step 4 The following screen will be d...

Page 81: ...actions 6 5 Genmega 2011 Step 5 The ATM dials the processor and requests approval for the transaction Step 6 When authorization is received from the processor the following screen will be displayed an...

Page 82: ...nmega 2011 6 4 TRANSFER TRANSACTION Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the TRANSFER screen key Step 4 The following screen will be displayed Select...

Page 83: ...ansferred TO Step 6 Enter the desired amount to be transferred and press the ENTER key Step 7 The ATM dials the processor and requests approval for the transaction Step 8 When the authorization is rec...

Page 84: ...SETTE TOTAL functions in the OPERATOR FUNCTION MODE Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin Step 3 Print the Journal Step 4 If the result of the DAY TO...

Page 85: ...nction menu press the following keys in order Cancel then Clear then Enter then 1 then 2 then 3 Step 2 Verify the Error that has occurred through the ERROR CODE of the REPORT MENU in the OPERATOR FUNC...

Page 86: ...rds unsuccessful attempts at swiping cards Axxx1 Receipt Printer feed lever open during operation Close the feed lever on the printer Axxx2 Thermal printer is overheated during operation If problem is...

Page 87: ...heck reject analysis for cause of rejected notes C0045 Note count sensor reporting mismatch Verify count of notes in the cassette against the settlement C0046 Undefined C0047 1 st cassette failed to d...

Page 88: ...Reject gate timing sensor 2 not cleared during dispense Clear the note path before the reject gate C0084 Reject gate timing sensor 3 not cleared during dispense Clear the note path before the reject g...

Page 89: ...or D0097 Response type mismatch reversal Contact host processor D0098 Response type mismatch day close Contact host processor D0099 Response type mismatch Configuration Contact host processor D009A Re...

Page 90: ...communication In line filter may fix this Excessive EMI emissions from outside source neon sign freezer D1800 No dial tone Verify that incoming phone line is plugged into line rather than Phone on mai...

Page 91: ...up F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number Host Setup F000F Terminal ID is not set Set Terminal ID number Host Setup F0010 Routing ID is not set Set Routing ID...

Page 92: ...permanently DO NOT press any key within this menu unless you are absolutely sure you want to permanently delete this data CLEAR JOURNAL Selecting this will delete all journal data permanently CLEAR NV...

Page 93: ...e ATM Please follow the procedures below to begin this process Installation Procedure To access the Key Management menu from Host Setup you ll need to enter the Secure Mode Password parts 1 and 2 See...

Page 94: ...or to each part MAC 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B Unique Key MAC 2 16 digit master keys entered as Part A and...

Page 95: ...g Edit Master Key from the menu Depending on Key Mode the menu prompts for Part A and Part B The Edit Master Key interface is designed so that Parts A and B can be entered at completely different time...

Page 96: ...n index 3 the key will not be complete Use the Check Key function shown above to determine where your keys parts have been entered If entering a Unique key next you ll be prompted to enter the key ser...

Page 97: ...ga 2012 The 16 digit alpha numeric key is entered using the pin pad only Letters are entered by using the arrow and function keys Use the pin pad layout below 1 2 3 D 4 5 6 E 7 8 9 F A 0 B C EPP Encry...

Page 98: ...mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Check digits a...

Page 99: ...left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key Once both Part A and Part B have been entered successfu...

Page 100: ...card You can have up to 8 center graphic files and must be named as followed center1 bmp center2 bmp and so on up to center8 bmp DO NOT use more than 256 colors when creating the graphic images The G2...

Page 101: ...SD card for uploading graphics 1 Remove all the data from the SD card 2 Create a blank file called update acu and save it on the card To create this file a Open up a blank notepad document Start All...

Page 102: ...off then power on the 2500 with the power supply switch 8 When the ATM is fully initialized then remove the SD card Enabling the Center Graphics 1 Go into the Operator Menu 2 Then to Customer Setup Gr...

Page 103: ...hat the maximum file size is CRITICAL You cannot exceed 16KB Adjust the height and width of your graphic to ensure it s under that size cap Also 2 color graphics mean white and black only do not use g...

Search results

Summary of Contents for G2500 series

Reviews:

Related manuals for G2500 series

Brands by name

Popular brands

Genmega G2500 series, Operator'S Manual

Search results

Summary of Contents for G2500 series

Reviews:

Related manuals for G2500 series

Brands by name

Popular brands