© 2020 Genesis Attachments, LLC
Genesis GHG Handling Grapple
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WARRANTY
Claim Procedure
Notify the Genesis Service Department of the potential warranty claim prior to making the repair.
Digital pictures are very helpful for diagnosing problems and recommending repairs.
Contact the Genesis Service Department before making alterations, changes or repairs to any
component that is going to be considered for warranty. Not doing so will void all Genesis warranty
consideration.
The Genesis Service Department will issue an authorization number to track the repair costs, out-
going parts, and/or defective parts returning to the factory.
Replacement parts must be ordered using a purchase order number. Shipping is standard ground.
Overnight shipping is available by request, and Genesis will not cover the shipping charge.
When the repair is complete, submit an invoice to the Genesis Service Department within 30 days.
Include itemized internal labor reporting, parts lists and invoices for outside contractors. Reference
the authorization number on all invoices.
When returning parts for warranty consideration, include a copy of any related Genesis paperwork
along with any other necessary documentation to ensure proper processing and credit. The Gen-
esis Service Department will provide the necessary forms.
Your account will be credited when the warranty claim is accepted.
Please direct any questions to the Genesis Service Department: 715-395-5252
