TROUBLESHOOTING
Issue
Cause
Action to be taken
1
Low water output A. Clogged sediment filter
A. It is recommended that for best
results a sediment filter be installed
before the disinfection system.In case
such filter is clogged, the volume of
water getting through the system will
reduce. To address this issue, replace
the filter cartridge. Also, check the
water supply source, as fluctuations in
the water pressure may occur.
2
Elevated bacteria
count
A. Quartz sleeve is dirty
A. Clean the sleeve with a regular
descale cleaner. Consider addressing
water quality (e.g. soften hard water)
B. Deterioration in the
incoming water quality
B. Address the incoming water quality
issue by, for example, installing extra
filters or otherwise treating the water.
C. Contamination after
water is treated by the UN
system
C. Consider treating the water
distribution pipes/lines with
appropriate disinfector. Replacing
older pipes maybe appropriate for
older homes.
D. Sediment filter
malfunction
D. It is recommended that for best
results a sediment filter be installed
before the disinfection system. Make
sure the filter functions properly.
Replace the filter cartridge, as often as
instructed. Replace the filter if broken.
3
Warm water
Infrequent use of water
Run water through the system for a
few minutes and the temperature will
go down.
4
Milky water
Air in the water
pipes/lines
Run water through the system for a few
minutes to ensure that air is purged.
5
Water leaking
from the system
A. Damaged o-ring on
gland nuts
A. Replace the o-ring, if damaged.
Otherwise, clean or moisturize the o-
ring with a lubricant and install it back.
B. Condensation on the
chamber
B. Condensation may appear when the
water is too cold compared to the
temperature in the room where the UV
system is installed. It may also be due
to the excessive humidity in the room.
Consider addressing these conditions
to ensure that the UV system operates
properly.
C. Inadequate water in/out
connection
C. Check the connections, tighten or
seal, as needed.
13
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